Wimbledon Medical Practice

Terrible service and unhelpful front desk staff

Ever since the practice changed, the experience has gone downhill. The front desk staff now seem disinterested and dismissive, treating patients with contempt and simply going through the motions of their job without any genuine care or professionalism.

Terrible service and disrespectful medical staff

The customer service representatives were extremely discourteous and unaccommodating, and Dr. Jay Anthan was equally disrespectful. His manner of communication was harmful and hurtful to others. He would benefit greatly from seeking professional counseling.

Terrible customer service at this medical office

Unhelpful and discourteous front desk staff!

Terrible service from unresponsive and unhelpful practice

This practice exclusively handles scheduling via phone, even for emergencies recognized by the NHS. The staff demonstrates minimal concern for patient care. They're prone to prolonging treatment with medications instead of promptly referring patients to specialists. Without my insurance coverage, I would be in a dire situation.

Worst customer experience ever encountered

Utterly unacceptable customer support

Frustrating and unreliable medical service nightmare

This service is completely impractical for anyone with a normal, busy schedule. Their phone consultations are unreasonably flexible, expecting patients to be constantly available at any random moment. Why haven't they implemented a proper appointment booking system with set time slots? If you're experiencing health issues and need prompt medical assistance, steer clear of this general practitioner. They are utterly unreliable. Your best bet is to contact the NHS 111 helpline instead.

Terrible service puts patients at serious risk

As soon as their lunch break arrives, they completely check out. It's deeply concerning that these individuals might be responsible for critical medical care. In my experience, they have only exacerbated the situation.

Unprofessional doctor with harmful mental health attitude

My initial encounter with this medical practice has been utterly appalling, particularly with Dr. Jay Anthan. His demeanor was shockingly unprofessional, disrespectful, and completely unsuitable for healthcare. His attitude towards mental health was deeply insensitive, and he made several deeply inappropriate remarks about mental health conditions. This behavior is truly concerning and could potentially cause significant harm to vulnerable patients seeking support and understanding.

Terrible medical practice with zero patient support

The service here is incredibly frustrating. It's impossible to get an in-person appointment with the doctor, who exclusively offers telephone consultations. When I attempted to schedule my infant's critical 6 and 8 week follow-up visits, I encountered multiple obstacles. Initially, no nursing staff were available to assist, not even for future booking. A week later, when I called again, I was arbitrarily told we couldn't reserve appointments more than two weeks ahead, which makes no sense given the standard, fixed timing of these essential pediatric checkups.

Painful and unprofessional medical experience with poor care

During my son's initial Meningitis vaccination, the nurse was careless and caused him to bleed excessively. The wound soaked through the bandage, staining my clothing. For the subsequent immunization round, the medical practice abruptly canceled his scheduled appointment without any notification. When we arrived, the front desk staff member was incredibly unhelpful and disrespectful. We departed feeling completely confused about the appointment's status and our next steps. The clinic seems chronically understaffed, as even a brief 5-minute consultation regarding my continuing health concerns appears to be an unreasonable request. I am actively considering transferring our medical care to a different practice at the earliest opportunity.

Friendly staff but mixed medical care experience

The front desk staff were incredibly supportive and accommodating. It's unfortunate that two excellent physicians have recently retired from the practice. While some medical professionals seem to be operating on autopilot, it's crucial to be selective about your healthcare provider. Despite the clinic's lack of assistance with my disability benefits application, I ultimately succeeded in obtaining the support I needed.

Mixed experience at medical center

Medical professionals are exceptional and highly skilled. However, the front desk staff are unhelpful and discourteous.