Windermere Health Centre

Helpful staff arranged medication same day

Extremely helpful and pleasant team members... I simply must express my gratitude for the swift arrangement of my prescription on the same day during a period when I was unable to leave home.

Helpful admin team made the difference

A member of the administrative team was very helpful and courteous. Despite being busy, they provided assistance to the best of their ability. I have since relocated, but I feel fortunate to have experienced such quality service during my time as a patient there. Thank you.

Professional team handled pandemic pressures well

Outstanding and highly competent staff who demonstrated exceptional service delivery, particularly throughout the challenging pandemic period. Commendable work by the entire practice.

Staff shortage makes appointments difficult

The team at this practice work extremely hard and demonstrate considerable patience and kindness in their approach. There are some excellent clinical staff members on the team, though the main area for improvement would be the availability of consistent medical practitioners. That said, the staff clearly do their best and are deserving of genuine appreciation for their efforts.

Helpful staff made me feel valued

Extremely helpful and pleasant team members... I simply must express my gratitude... This is a very good medical facility.

Practice relies heavily on nurse practitioners

The practice primarily operates with advanced nursing staff rather than doctors. The number of full-time medical practitioners at the surgery has reduced significantly over time.

Doctor prescribed antibiotics without examining baby

The service fell significantly short of expectations. I contacted the office to arrange an appointment for my young infant. The receptionist indicated that a clinician would return my call promptly. Approximately thirty minutes later, a clinician called back and explained that an examination could not take place until a specific test was completed with a negative result. A medication was prescribed as a precautionary measure without conducting an in-person assessment. I found this approach problematic given that this concerned a very young child rather than an adult. The manner in which the health service managed this particular situation was, in my view, inadequate.

Repeated prescription errors and long waits

I have had a very poor experience at this practice. On multiple occasions over the past year, I received incorrect prescriptions. The appointment waiting times are excessively long and the staff demeanor was unhelpful.

Continuity of care lost after ownership change

I was a long-term patient at this practice and was very happy with the standard of care provided until the ownership changed hands and a business-led management structure was introduced. The new management appears to have difficulty retaining permanent clinical staff. The practice now relies heavily on temporary locum appointments, which means patients rarely encounter the same clinician on consecutive visits and visiting clinicians may not have access to established patient records, which raises concerns about continuity of care. The level of dissatisfaction has been significant enough that several hundred patients, including myself, have chosen to register elsewhere as the quality of service has deteriorated. There is a widespread concern that commercial interests may increasingly influence how general practices are run, potentially prioritising financial returns over patient welfare. This has understandably led to public anxiety about the future direction of healthcare provision. It is regrettable that this practice, which previously held a strong reputation and attracted considerable professional interest, now faces such challenges in maintaining its standing and attracting clinical talent.

New appointment system needs improvement

The practice provides good overall care. However, the recent appointment booking system has some limitations and involves considerable communication back and forth before being able to access a consultation, which can be quite inconvenient.

Same-day appointment arranged while travelling

My spouse and I had a wonderful experience at this practice. We were visiting from abroad and both needed medical attention for a respiratory illness. The reception team were excellent and managed to fit us in for appointments the same day. The clinician we saw was very attentive and friendly. The standard of care we received was so good that we would happily return if needed in the future!