Windmill Surgery

Compassionate care from a dedicated medical professional

Whenever I seek medical guidance or assistance, my healthcare provider consistently delivers. While telephone communication had become somewhat challenging in recent times, I sense that this problem is already being addressed. I'm particularly appreciative of Dr. Gonzalez, who has consistently demonstrated remarkable politeness and professional conduct.

Dangerous parking lot with hidden hazards

I've experienced repeated tire damage due to scattered hardware around the premises, with three separate instances of flat tires. Despite this frustrating issue, the overall public service remains commendable.

Compassionate care and support from amazing staff

Kudos to the physician, Jayne (reception manager) and Jasmine (receptionist) I accompanied my elderly mother-in-law to her medical appointment. The doctor was behind schedule. Upon calling us in, she immediately apologized for the delay. She demonstrated genuine compassion, carefully listened to our concerns, and provided clear guidance on next steps. A technical issue arose with the doctor's printer, which sent me to the reception desk to resolve. The situation became slightly complicated, and I started feeling stressed. However, Jasmine and Jayne were incredibly helpful, calmly explaining the situation, offering reassurance, and efficiently resolving the problem. Despite being understaffed and clearly under pressure, they maintained absolute professionalism and showed remarkable kindness. I want to express my sincere gratitude. These dedicated staff members often don't receive the recognition they deserve. Please know that patients like myself truly value your hard work, even if we don't always verbalize our appreciation.

Compassionate care despite systemic healthcare challenges

Each physician demonstrates exceptional expertise and skill in recommending optimal treatment approaches. While other healthcare team members have certain constraints, they still offer valuable clinical support. The front desk personnel consistently strive to be as helpful as possible, though they are constrained by existing administrative infrastructure. Based on my observations, everyone is making sincere efforts to perform effectively despite working within a fundamentally inequitable system that has suffered from prolonged financial neglect in healthcare.

Friendly service that solved my medical problem fast

I contacted the medical practice yesterday, and the front desk staff member was incredibly supportive and handled my inquiry with great efficiency. She followed through on everything she committed to, resolving my concern promptly before the day was over. I'm truly appreciative of her assistance.

Terrible service and impossible to get appointment

Can't recommend this general practitioner. Getting an appointment feels like it'll take forever, practically waiting until after I'm gone! Extremely frustrated 😞☹️😞

Terrible medical practice with frustrating patient care

I've been their patient for four years, and positive interactions have been extremely rare. I've now decided to switch to a different GP, even though it means a longer drive, just for the possibility of receiving better medical care. The process of seeing a doctor is frustrating - I have COPD and simply need an antibiotic for a chest infection. All I want is to call, schedule an appointment, speak with a doctor, and get my medication. The bureaucratic hurdles they impose are absurd, like I'm applying for a high-stakes loan instead of seeking basic medical treatment. It's completely ridiculous.

Terrible service from incompetent customer support team

Stay away!! Morons, morons, morons

Terrible service and communication from medical practice

I am extremely disappointed with the medical practice's approach to patient care. My wife scheduled an appointment through their online triage system, which confirmed a face-to-face consultation. However, upon arrival, the GP informed us it was actually a telephone appointment - information the online system completely failed to communicate. It appears they've launched this digital platform without proper testing or clarity. The consultation resulted in a promise that a clinical pharmacist would contact us, but after two days of silence, we received no call. When we followed up, the reception staff casually mentioned the medication had already been sent to the pharmacy! Are patients supposed to discover critical information only through persistent follow-ups? How can a medical practice be so negligent and uncommunicative? This level of unprofessionalism is unacceptable. Patients have fundamental rights to accurate appointment information and timely communication about their healthcare. While we understand our medical needs must be addressed, healthcare professionals have a significant responsibility to keep patients fully informed and engaged in their own treatment process. The current system demonstrates a complete disregard for patient experience and basic communication standards.

Exceptional care at windmill surgery every time

I've recently become a patient at this medical facility and have visited twice now. During both appointments, I was met with exceptional warmth, understanding, attentiveness, and respect from every member of the healthcare team and administrative staff. My experience has been more than satisfactory, and I'm truly delighted that I chose to become part of this practice. Prior to joining, I had heard numerous positive recommendations about the surgery, which significantly influenced my decision to transfer my medical care here.

Amazing care and support at windmill surgery

I transitioned from my long-standing medical practice to Windmill Surgery, having been a patient there since childhood. Following an incredibly challenging year health-wise, I felt profoundly disappointed with my previous surgery. After receiving positive feedback from acquaintances, I chose to switch to Windmill Surgery. I now deeply regret not making this change much earlier. They are exceptionally efficient and attentive in every aspect. No request is too demanding for any of their medical professionals or administrative team. They have made me feel entirely supported, and the level of care they've provided has been absolutely outstanding. I wholeheartedly endorse this medical practice to anyone seeking exceptional healthcare.

Exceptional healthcare with compassionate and professional staff

I've been a patient at Windmill Surgery for several months, and I cannot speak more highly of their services. My husband and I have exclusively experienced positive interactions with this medical practice. The physicians have consistently demonstrated exceptional compassion and expertise in their approach to our care, while the front desk personnel have unfailingly been courteous and supportive. We are truly delighted that we decided to switch to Windmill Surgery.

Terrible healthcare service with poor communication

The reception staff demonstrate a complete inability to support patients adequately, showing no remorse or willingness to apologize for their mistakes and subpar service, instead offering dismissive and dishonest explanations. Typically, my mother's heart failure prescription is electronically transmitted post-hospital discharge, but on this occasion it was printed, which I only discovered after five days of pharmacy inquiries, who then redirected me back to the GP. Their excuse that 'the system sometimes prints prescriptions' is unacceptable. I subsequently experienced extremely poor and unprofessional treatment from a physician associate attempting to diagnose my two-year-old by referencing the GP Notebook website. Despite the child clearly walking with a noticeable limp, the associate claimed to have referred the child to A&E and sent an electronic letter. Surprisingly, no correspondence was actually sent to A&E. While physician associates might save the surgery money, they are not benefiting the NHS. Had I consulted a proper GP, I would have avoided spending 4.5 hours in secondary care. The focus should be on delivering quality patient care and genuinely listening to patients to improve overall healthcare provision.

Smooth service with professional and punctual team

Punctual scheduling, convenient location, and knowledgeable personnel who clearly know their stuff.

Frustrating and confusing medical communication nightmare

Received an unidentified missed call from the medical clinic during my workday. When I attempted to return the call, the staff member suggested it might be about blood test outcomes and requested I complete a triage questionnaire. It felt awkward and frustrating to be navigating this process while trying to be courteous, especially since I was unclear about the initial reason for contact. I made another attempt to reach the surgery after my work hours, yet again encountering no response from anyone.

Quick and efficient service saves the day

The scheduling process is exceptional. I sent in my request this morning and was promptly offered an available slot within hours.

Compassionate care that truly makes a difference

The staff here consistently demonstrate compassion, empathy, and genuine concern during every interaction I've experienced.

Frustrating service and impossible to see doctor

The quality of this medical practice has drastically deteriorated since Dr. Katti left, though Dr. Gonzales remains excellent. However, securing an appointment has become incredibly challenging. I've been attempting to schedule appointments for myself and my mother for over three weeks. When calling, I'm consistently placed in a queue for 15+ minutes, only to be told no appointments are available and to try again the next morning. Moreover, these are never face-to-face consultations with a GP. How can a doctor possibly assess a wound or chest condition over the phone? The receptionists are incredibly unhelpful and mechanical, showing zero initiative in exploring alternative options like extended hours or triage services. As someone who works in a GP surgery, I understand the complexities, and I try to be understanding. However, if I spoke to patients the way they communicate, I would certainly face disciplinary action for poor telephone etiquette. Perhaps they could use their generous lunch hour to practice communication skills. They're introducing a new appointment system on April 8th - we'll see how that goes 🙄. I could elaborate further, but I'll refrain.

Terrible healthcare service causing patient distress

I'm utterly bewildered by the current state of this medical practice. Dr. Katti would be absolutely furious if they knew. Despite being a long-time patient since the beginning, I'm now terrified of falling ill. Attempting to schedule a doctor's appointment is practically impossible, and obtaining the correct medication is equally challenging. Shockingly, they tried to prescribe me pills that are incompatible with my blood pressure medication - twice! I'm meant to have an emergency package for my COPD, as my respiratory condition has been extremely severe, forcing me to rely on these resources since I can't secure a doctor's consultation. The receptionists are consistently discourteous, though I suspect they've been instructed to behave this way. I implore them to demonstrate some compassion. As someone struggling with mental health issues, this experience has deeply distressed me today.

Terrible healthcare service leaves patient feeling abandoned

Absolutely disgraceful! The reception staff showed zero compassion. I called the medical practice feeling extremely distressed about my headaches, only to be brushed off and told to phone back the next day. When I did, they directed me to a walk-in centre at 6:30 PM, after already waiting 24 hours for a callback. I shudder to think how elderly individuals who aren't tech-savvy would manage in such a situation... truly heartbreaking!!