Windmill Surgery

Dangerous medical negligence puts patient at risk

Absolutely abysmal communication and indifference during a critical medical emergency involving my mother's respiratory distress. Called at 8:30 AM, instructed to collect prescription by 1 PM. Their office was shut from 1-2 PM, and when I returned at 2 PM, I was informed the prescription wouldn't be ready until 4 PM. My mother continues to struggle breathing, simply awaiting a routine prescription authorization. The staff demonstrated zero sense of urgency or concern. I am proceeding to file a comprehensive formal complaint about this unacceptable handling of a serious medical situation.

Frustrating service with constant last-minute cancellations

I've visited this place repeatedly, yet they consistently cancel my scheduled visits without providing any valid explanation.

Terrible healthcare that fails patients completely

Terrible medical practice! Getting a doctor's consultation seems impossible. When you miraculously secure a phone appointment, their response is always 'visit the walk-in center because someone needs to examine you'. They show zero flexibility, even when it involves my child's health. Absolutely avoid this place at all costs!

Compassionate care from a fantastic healthcare professional

I seldom require medical attention, but when I do, my experience has been smooth sailing. Scheduling can be a bit challenging, though I suspect this is a universal issue across healthcare practices. Recently, I consulted with Jenny, who was exceptional. She approached my care with genuine compassion, unlike the impersonal manner some medical staff adopt. In under 20 minutes, she accomplished more for me than the emergency department managed in an entire 12-hour shift. Consequently, I have absolutely no complaints about this medical practice.

Terrible healthcare service at this medical practice

Definitely the most subpar medical practice in Coventry! The majority of the reception staff seem completely disinterested, though a few are genuinely pleasant. However, attempting to secure an appointment has become nearly impossible. Even with serious health concerns, you're looking at a month-long wait for an in-person consultation. It's utterly absurd how they simply redirect patients to call 111 or visit the walk-in center instead of providing proper care.

Great product meets all my expectations

Satisfactory

Frustrating healthcare experience with unhelpful staff

I spent nearly a quarter of an hour waiting on hold, only to be abruptly informed that no appointments could be booked at that moment and to try again later. The lack of compassion from the reception staff is incredibly frustrating. Patients don't contact their doctor's office on a whim - we have genuine health concerns! This experience has left me deeply disappointed and seriously considering finding a new medical practice that actually cares about patient needs.

Terrible service and zero customer communication

For the past week and a half, I've been attempting to schedule an appointment, but I've received absolutely no reply. The situation is even more frustrating because they seem completely indifferent to my attempts to contact them.

Fantastic healthcare team with great patient service

Transferred from the Holbrooks Health team, and I'm thoroughly impressed. The staff here are incredibly welcoming and supportive. Scheduling an appointment is a breeze, and the overall experience is light-years ahead of my previous healthcare provider at Holbrooks.

Terrible healthcare experience that left me frustrated

Absolutely dreadful service... Impossible to receive assistance for appointments, medical certificates, prescriptions, or any other needs... The entire process is incredibly challenging, and there's a complete lack of empathy from the staff.

Terrible healthcare service for my sick baby

Concerning my 10-month-old infant who is unwell, I was initially advised to request an urgent consultation. However, the entire day passed without any response. Upon calling back, I was informed that no appointments were accessible, despite being previously assured of an available slot for my baby. The staff member simply stated that the doctor recommended visiting a walk-in clinic and abruptly ended the call. This treatment is absolutely appalling.

Unprofessional staff ruined my medical experience

Could you kindly instruct your front desk staff to refrain from probing about medical concerns? They lack the professional expertise to discuss health matters, and these inquiries are creating an uncomfortable situation.

Compassionate care when my surgery failed me

Sought out this clinic for a midwife consultation since my regular medical practice appeared indifferent to my needs. The front desk staff were incredibly welcoming, the midwife was outstanding, and the entire visit was thoroughly positive.

Terrible healthcare for sick newborns avoid at all costs

These healthcare providers show complete disregard, refusing to see you even when you have a sick infant, instead pushing you to a phone consultation a week out or scheduling an appointment weeks in the future 👎🏽

Outstanding care from compassionate medical team

I'm puzzled by the negative feedback circulating about this medical practice! After transferring my elderly mother and myself from our previous healthcare provider, we've experienced nothing but exceptional service. The reception staff are incredibly supportive, yet they frequently endure unwarranted verbal abuse from patients, which is completely unjust considering they're simply working within their established systems. I want to specifically commend Doctor Gonzales and Ronnie, who have been phenomenally caring during the times my mother has been unwell. From my perspective, this surgery is truly outstanding and absolutely merits a rating far higher than the current 2.5 stars. They absolutely deserve recognition for their outstanding care and professionalism. Bravo to this wonderful practice! 👏👏👏👏

Amazing support from a fantastic team

I've been thoroughly impressed with their customer support - top-notch assistance all the way! 👍 😃

Worst healthcare experience ever shocking medical neglect

What's the point of insurance if accessing medical care is impossible? 195 attempted calls. Despite being completely immobile, they're directing me to a walk-in clinic. Prescribing paracetamol for a fractured leg, paracetamol for coughing, and diagnosing IBS while my gall bladder is completely filled with stones. The medical practice is utterly unacceptable.

Exceptional medical care with compassion and understanding

Despite encountering critical feedback about this medical facility, I can only express my utmost satisfaction. The practice has consistently demonstrated professionalism, treating me with respect and diligence while maintaining close attention to my health concerns. Ronnie, the Diabetes Nurse, stands out as an exceptional healthcare professional, and the reception staff have been unfailingly supportive. Every physician I've interacted with, whether in person or via telephone, has been genuinely attentive to my needs. The recent implementation of a new telephone queuing system reflects their commitment to improvement and represents a significant enhancement to their service. While I recognize that individual patient experiences may vary, I am thoroughly pleased with the care and support I have received.

Pharmacy fail ruined my day and medication hopes

Misleading business hours have left me frustrated, forcing me to endure an agonizing wait until tomorrow for my prescription, despite being previously assured I could collect it at any point this afternoon.

Terrible customer service with endless unanswered calls

Attempted to contact customer service repeatedly, but each call resulted in either a busy signal or no response whatsoever.