Windrush Medical Practice

Friendly staff helped me through wait

From what I can tell, they're doing their utmost given their limitations The personnel inside are commendable Nursing and front desk staff are consistently helpful I believe medical professionals are present, though like most places, getting an appointment can be challenging When you do manage to see a doctor, they seem quite competent Thank heavens for the 111 service 😊

Quick and friendly afternoon help

Swift and exceptional assistance that exceeded all expectations

Quick care when I needed help

Exceptional service. I received an immediate appointment on the day I reached out, with diagnostic tests scheduled for the next day. The entire team demonstrates compassion, and the physician was incredibly detailed and attentive during our consultation.

Friendly doctors made my kids feel better

The staff at this practice are truly exceptional. Managing appointments for my two children is a breeze thanks to their user-friendly online booking system. Without exception, every team member has been incredibly supportive and accommodating. Most importantly, the doctors are outstanding - I'm deeply grateful for the compassionate and attentive care they consistently provide to both myself and my kids during our visits.

Worst medical office in town

Scheduling seems impossible, the employees are discourteous, and there's a complete lack of customer concern—it's that straightforward.

New appointment system with exceptional customer service

I am truly impressed by the newly implemented appointment scheduling system. After filling out a form, I received a phone call just hours later to arrange my appointment. Those frustrating times of being on hold and finding myself at number 30 in the queue are now a thing of the past! Personally, I find this new approach to be fantastic. However, I believe it may not accommodate everyone effectively, particularly older individuals who might lack confidence with technology. It would be beneficial to have a dedicated phone line for seniors so they can still make appointments without relying on digital devices to fill out forms. UPDATE - 20/06/25 My elderly parents-in-law encountered difficulties when trying to use the new online system. After lending them some assistance, we found there seemed to be a technical glitch present. When we reached out to the surgery for help, we had the pleasure of speaking with Sam Busby, who delivered exceptional customer service. Sam was incredibly accommodating and even suggested that we come into the surgery in person to address our concerns directly. During our visit there, Sam exhibited remarkable patience and empathy toward my parents-in-law while guiding us through resolving the issue together successfully. Their commitment to providing excellent patient care was impressive; they were willing even go beyond their scheduled work hours just so that we could leave contented with our experience. Thankfully though, such measures were unnecessary because Sam adeptly handled everything swiftly and effectively during our conversation! THANK YOU so much for your help again Sam :-)

Hearing loop needs serious attention

Could you please address the issues with the hearing loop system for those who rely on hearing aids?

Fast and smooth doctor visit

The staff promptly attended to me, and the entire visit proceeded smoothly and efficiently.

Windrush medical provides excellent healthcare service

I received exceptional service from Windrush Medical after switching from a different local practice. The staff was incredibly supportive and highly efficient throughout the entire process!

Blood pressure check went as expected

Everything went smoothly during the scheduled blood pressure examination.

Prompt GP diagnosis resolves BPPV symptoms

Due to the lengthy waiting periods for ENT services within the NHS, I had been seeking to book a private visit with an ENT specialist to perform the Dix-Hallpike maneuver, aiming for an accurate diagnosis and effective treatment of my BPPV. To my surprise, although this procedure is typically performed by a consultant, my outstanding general practitioner, Dr. Cherian, was able to carry it out during a standard appointment at Windrush Health Practice. Since undergoing this procedure, I have experienced relief from my symptoms and am truly thankful for this outcome.

Windrush Health Centre: Exceptional Service for Years

I would like to express my sincere appreciation for the outstanding customer service consistently delivered by the Windrush Health Centre's healthcare team, including both reception and dispensary staff. Every time I visit or call, I am met with exceptional care. Thank you immensely for your support over these past twelve years.

Quick morning checkup went smooth

The medical consultation proceeded smoothly, with the nursing staff displaying a welcoming and supportive demeanor throughout the visit.

Friendly Nurse Makes Blood Test Visit Perfect

What a wonderful experience! I arrived promptly to see the nurse, who was extremely kind and gentle while drawing my blood.

Jodi's exceptional care during blood appointment

Jodi, the healthcare professional who drew my blood on March 7th, exhibited exceptional qualities. She was attentive, intelligent, compassionate, and well-informed. The entire experience during my appointment was quite enjoyable. Her demeanor and expertise deserve high praise and recognition!

A compassionate doctor who truly listens

Extremely pleased with the comprehensive consultation, exceptional physician. Much appreciation for the care provided.

Nurse explained everything perfectly

The medical visit proceeded punctually, and the nursing professional demonstrated exceptional skill and comprehensive care. The overall service quality was outstanding.

Quick and smooth morning commute

Consistently delivering top-tier, prompt assistance as expected.

Friendly staff made our visit smooth

My spouse and I were truly grateful for Dr. Eastwood's compassionate approach and supportive demeanor, along with the exceptional care provided by Wendy, the nurse. We also want to extend our appreciation to the prescription team, who consistently demonstrate outstanding helpfulness. The reception staff deserve recognition for their efficient check-in process and willingness to address any questions. Overall, this medical practice is outstanding and we wholeheartedly recommend their services.

Compassionate support during a tough medical moment

Dr. Parsons provided exceptional support and compassionate guidance during a challenging medical circumstance. I deeply appreciate the professional and caring approach taken throughout our interaction. Grateful for the understanding and expertise shown during a stressful period.