Patient Experience Summary

Patient feedback reflects a predominantly positive experience with the practice's clinical care and staff conduct. Across reviews, patients consistently praise the compassion, attentiveness, and professional expertise demonstrated by healthcare professionals during consultations and procedures. Reception and nursing staff are frequently noted for their courtesy and supportive approach. Communication is generally described as responsive, with several patients highlighting swift booking processes and prompt appointment scheduling following recent system improvements.

Appointment access presents a mixed picture. While some patients report efficient booking and minimal waiting times, others identify appointment scheduling as challenging and difficult to navigate. A newly implemented online booking system has received praise for speed, though concerns remain about accessibility for older patients less confident with digital technology. Long waiting periods for initial appointments are mentioned as an ongoing issue.

One significant negative experience involved a consultation where the patient felt disengaged with and unable to address all concerns despite a lengthy wait. Accessibility concerns, including hearing loop system issues, have also been raised. Despite these challenges, the majority of feedback emphasises the practice's strengths in clinical care quality, staff helpfulness, and the welcoming environment created during patient visits.

Appointment

75.85 %
Great

Reception

79.30 %
Great

Cleanliness

80.00 %
Great

Care

86.20 %
Excellent

Respect

84.10 %
Great

Seen on time

81.50 %
Great

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CD

Claire D. Google one year ago

Rating

Excellent!

Fast help with my plumbing issue

Swift communication and comprehensive evaluation

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DC

Diane C. Google one year ago

Rating

Excellent!

Quick and friendly afternoon help

Top-notch customer support that truly exceeded my expectations.

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GB

Graham B. Google one year ago

Rating

Excellent!

Quick and painless morning blood draw

Quick blood draw, processed swiftly and efficiently. Outstanding customer experience.

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CS

Chris S. Google one year ago

Rating

Excellent!

Supportive doctor helped me through tough visit

During my interaction with the medical team, I found the staff to be exceptionally competent and genuinely dedicated. In a recent appointment, the physician, despite seemingly having a demanding day, maintained an upbeat demeanor, provided an accurate assessment, and offered supportive guidance. I was thoroughly impressed by his professionalism and approach.

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MP

Martin P. Google one year ago

Rating

Excellent!

Smooth sailing on my usual route

Everything is running smoothly, just like always.

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RG

Roy G. Google one year ago

Rating

Excellent!

Friendly staff made my checkup smooth

Outstanding care that consistently meets my expectations. Top-notch medical facilities, incredibly skilled physicians, and truly exceptional healthcare services.

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LS

Luke S. Google one year ago

Rating

Excellent!

Caring doctors who truly listen

Our physician is absolutely exceptional, surpassing any healthcare professional I've encountered throughout my life, even during my childhood in an isolated rural community. The medical practice consistently demonstrates remarkable compassion and genuine care. They truly operate as an outstanding collaborative unit.

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EM

Emma M. Google one year ago

Rating

Excellent!

Kay made my day better

Kay demonstrated exceptional compassion and attentiveness during my care. She truly is an outstanding nurse.

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SO

Simon O. Google one year ago

Rating

Excellent!

Quick and smooth morning test

Showed up ahead of schedule for my blood draw. The entire experience was delightful and smooth.

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CD

Claudia D. Google one year ago

Rating

Excellent!

A compassionate doctor who truly listened

My interaction with the physician was exceptional. She demonstrated remarkable patience, compassion, warmth, and genuine attentiveness throughout our consultation.

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JR

Josephine R. Google one year ago

Rating

Excellent!

Quick care with a caring doctor

I consulted a wonderfully compassionate and supportive female physician who accommodated me with a remarkably quick appointment. She conducted a comprehensive examination and promptly organized several diagnostic tests for me. The entire experience was absolutely impeccable, and I have no criticisms whatsoever about the care I was provided.

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SS

Sue S. Google one year ago

Rating

Excellent!

Kind doctors made my day better

The entire staff, Dr. Thomas included, demonstrated exceptional helpfulness and support during my visit.

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JT

Jane T. Google one year ago

Rating

Excellent!

Quick and professional service

Superb in every aspect. Incredibly comprehensive.

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PS

Phil S. Google one year ago

Rating

Great!

Quick diabetes check on a tuesday

I received a text invite for my routine Diabetes screening and could easily select a time slot that worked for me. Upon arrival, I was promptly seen by the staff. The service was commendable. However, I'm giving 4 stars because, under typical conditions, scheduling an appointment isn't nearly this smooth and can be quite challenging for many patients.

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CO

Charmayne O. Google one year ago

Rating

Excellent!

Helpful doctor cleared up my questions

My physician is exceptional, and I was directed here seeking clarity on my health concerns.

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CB

Chris B. Google one year ago

Rating

Excellent!

Quick and caring blood draw

Swift service with minimal waiting time. The nurse was exceptionally pleasant, approachable, and professional while handling the blood draw procedure with ease.

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PC

Polly C. Google one year ago

Rating

Excellent!

Quick and friendly morning blood draw

Received the standard, professional treatment during my blood draw, with staff maintaining a courteous and considerate approach throughout the procedure.

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RK

Ronald K. Google one year ago

Rating

Excellent!

Quick and helpful gp visit

Consulted with my primary care physician. We had a productive conversation about tracking a specific health concern, and I successfully scheduled a blood test.

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DF

Derrick F. Google one year ago

Rating

Excellent!

Friendly and quick morning checkup

The consultation proved incredibly beneficial. It was truly outstanding.

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AW

Anthea W. Google one year ago

Rating

Great!

Friendly driver got me home quick

Streamlined and thoughtful

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For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

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Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01993 702911
  • Windrush Health Centre Welch Way Witney Oxfordshire OX28 6JS

Windrush Medical Practice

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Patient Experience Summary

Patient feedback reflects a predominantly positive experience with the practice's clinical care and staff conduct. Across reviews, patients consistently praise the compassion, attentiveness, and professional expertise demonstrated by healthcare professionals during consultations and procedures. Reception and nursing staff are frequently noted for their courtesy and supportive approach. Communication is generally described as responsive, with several patients highlighting swift booking processes and prompt appointment scheduling following recent system improvements.

Appointment access presents a mixed picture. While some patients report efficient booking and minimal waiting times, others identify appointment scheduling as challenging and difficult to navigate. A newly implemented online booking system has received praise for speed, though concerns remain about accessibility for older patients less confident with digital technology. Long waiting periods for initial appointments are mentioned as an ongoing issue.

One significant negative experience involved a consultation where the patient felt disengaged with and unable to address all concerns despite a lengthy wait. Accessibility concerns, including hearing loop system issues, have also been raised. Despite these challenges, the majority of feedback emphasises the practice's strengths in clinical care quality, staff helpfulness, and the welcoming environment created during patient visits.

Appointment

75.85 %
Great

Reception

79.30 %
Great

Cleanliness

80.00 %
Great

Care

86.20 %
Excellent

Respect

84.10 %
Great

Seen on time

81.50 %
Great
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