Patient Experience Summary

Patient feedback reflects a predominantly positive experience with the practice's clinical care and staff conduct. Across reviews, patients consistently praise the compassion, attentiveness, and professional expertise demonstrated by healthcare professionals during consultations and procedures. Reception and nursing staff are frequently noted for their courtesy and supportive approach. Communication is generally described as responsive, with several patients highlighting swift booking processes and prompt appointment scheduling following recent system improvements.

Appointment access presents a mixed picture. While some patients report efficient booking and minimal waiting times, others identify appointment scheduling as challenging and difficult to navigate. A newly implemented online booking system has received praise for speed, though concerns remain about accessibility for older patients less confident with digital technology. Long waiting periods for initial appointments are mentioned as an ongoing issue.

One significant negative experience involved a consultation where the patient felt disengaged with and unable to address all concerns despite a lengthy wait. Accessibility concerns, including hearing loop system issues, have also been raised. Despite these challenges, the majority of feedback emphasises the practice's strengths in clinical care quality, staff helpfulness, and the welcoming environment created during patient visits.

Appointment

75.85 %
Great

Reception

79.30 %
Great

Cleanliness

80.00 %
Great

Care

86.20 %
Excellent

Respect

84.10 %
Great

Seen on time

81.50 %
Great

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RK

Robert K. Google one year ago

Rating

Excellent!

Quick and caring checkup with Dr Pora

Dr. Pora provided exceptional medical care and instilled a sense of trust in me regarding my treatment. The only minor inconvenience was navigating the online booking system, which involved completing a form and awaiting confirmation of an appointment. Fortunately, I was successful in securing a slot.

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NP

Neil P. Google one year ago

Rating

Excellent!

Caring nurse made my visit smooth

Received exceptional care from a compassionate and competent healthcare professional who was both welcoming and proficient in their approach

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NR

Nicholas R. Google one year ago

Rating

Excellent!

Doctor listened and gave me hope

I had a constructive conversation with my physician, and I'm now optimistic that my health concern will be effectively addressed, which provides me some relief

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EL

Emma L. Google one year ago

Rating

Excellent!

Helpful nurse made my appointment easy

The healthcare professional displayed a welcoming demeanor and was knowledgeable, readily addressing all of my inquiries with clarity and helpfulness.

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RM

Robert M. Google one year ago

Rating

Excellent!

Fast check-in at airport counter

Incredibly speedy, streamlined, and enlightening

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CA

Claire A. Google one year ago

Rating

Excellent!

Quick and painless coil procedure

The procedure for my coil insertion went smoothly and was completely painless. I'm truly grateful for the excellent care I received!

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BG

Brian G. Google one year ago

Rating

Excellent!

Friendly young doctor who really knows her stuff

Dr. Webb truly stands out with her exceptional demeanor - she's remarkably compassionate, composed, and insightful. Despite her youth, her expertise is impressive, and she brings tremendous value to the medical team. She's an incredible professional who makes patients feel genuinely cared for. Brian Guntrip.👍👌

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CW

Colin W. Google one year ago

Rating

Excellent!

Quick and professional blood draw

Superb precision and prompt assistance provided by the medical facility when conducting a hospital-mandated blood screening.

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PC

Paulinne C. Google one year ago

Rating

Excellent!

Friendly nurse helped me out

Couldn't have asked for a better nursing experience, very appreciative of the excellent care.

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DW

David W. Google one year ago

Rating

Excellent!

Quick and painless morning test

Routine blood draw performed efficiently and precisely as scheduled, meeting my expectations once again.

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SH

Sharon H. Google one year ago

Rating

Excellent!

Caring nurse put my diabetes fears to rest

During my visit, I met with the diabetes specialist who was absolutely wonderful. She attentively heard out my concerns and provided comforting guidance. Her approach is consistently calming, and she takes the time to ensure you feel completely comfortable without ever making you feel hurried.

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BO

Bev O. Google one year ago

Rating

Excellent!

Friendly staff saved my day

Exceptional care that surpasses all expectations. I cannot express enough gratitude to The Winrush Medical Center for their outstanding service!

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CG

Colin G. Google one year ago

Rating

Excellent!

Nurses made my tough hospital stay better

Exceptional, empathetic medical attention that truly stands out. The healthcare professionals demonstrated remarkable kindness and understanding throughout my entire experience. Every interaction was marked by genuine concern and a deep commitment to patient well-being. Their approach went far beyond mere medical treatment, offering comfort and support during a challenging time. I felt genuinely heard and cared for, which made a significant difference in my healing process.

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CC

Claire C. Google one year ago

Rating

Excellent!

Friendly doctor who truly listens

Dr. Sam Watson is an exceptional general practitioner who consistently demonstrates warmth and compassion in his patient care. His friendly demeanor and genuine concern make medical visits comfortable and reassuring.

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JN

James N. Google one year ago

Rating

Excellent!

Smooth check-in at afternoon appointment

The staff promptly called me in for my appointment without any noticeable delay.

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PD

Peter D. Google one year ago

Rating

Excellent!

Friendly care and clear next steps

I had a fantastic consultation that met my expectations perfectly. The staff was incredibly supportive and attentive throughout our interaction. Most critically, we successfully mapped out a clear strategy for my next steps.

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MK

Margaret K. Google one year ago

Rating

Excellent!

Quick and painless blood draw

The blood draw was routine, but the phlebotomist was both courteous and approachable. Consistent with my previous interactions at the Windrush, everything went smoothly and without any complications.

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VN

Victoria N. Google one year ago

Rating

Bad!

Rushed appointment left me in tears

I've never encountered such a terrible medical consultation! The doctor constantly checked the time, appearing disinterested. My medical issue was so distressing that I was in tears throughout the entire appointment 😢. I couldn't address all my concerns, despite waiting an exhausting 7 weeks to seek assistance! ABSOLUTELY IMPOSSIBLE! THIS MEDICAL PRACTICE IS COMPLETELY DISORGANIZED. I WILL DEFINITELY CHANGE PROVIDERS AND FILE A FORMAL COMPLAINT

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NB

Nick B. Google one year ago

Rating

Excellent!

Smooth service from start to finish

Highly competent and meticulous in approach

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RS

Rosalind S. Google one year ago

Rating

Excellent!

Friendly staff made my day

Extremely supportive, much appreciated. Conditions have gotten better.

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Practice Response Rate
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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01993 702911
  • Windrush Health Centre Welch Way Witney Oxfordshire OX28 6JS

Windrush Medical Practice

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Patient Experience Summary

Patient feedback reflects a predominantly positive experience with the practice's clinical care and staff conduct. Across reviews, patients consistently praise the compassion, attentiveness, and professional expertise demonstrated by healthcare professionals during consultations and procedures. Reception and nursing staff are frequently noted for their courtesy and supportive approach. Communication is generally described as responsive, with several patients highlighting swift booking processes and prompt appointment scheduling following recent system improvements.

Appointment access presents a mixed picture. While some patients report efficient booking and minimal waiting times, others identify appointment scheduling as challenging and difficult to navigate. A newly implemented online booking system has received praise for speed, though concerns remain about accessibility for older patients less confident with digital technology. Long waiting periods for initial appointments are mentioned as an ongoing issue.

One significant negative experience involved a consultation where the patient felt disengaged with and unable to address all concerns despite a lengthy wait. Accessibility concerns, including hearing loop system issues, have also been raised. Despite these challenges, the majority of feedback emphasises the practice's strengths in clinical care quality, staff helpfulness, and the welcoming environment created during patient visits.

Appointment

75.85 %
Great

Reception

79.30 %
Great

Cleanliness

80.00 %
Great

Care

86.20 %
Excellent

Respect

84.10 %
Great

Seen on time

81.50 %
Great
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