Witton Medical Centre

Efficient care and felt properly listened to

Wonderful efficient care received from the team this morning

Online booking system made appointments straightforward

I have had a consistently positive experience at this GP surgery with no complaints whatsoever. The team members have consistently demonstrated helpfulness and friendliness throughout my time as a patient, and I have found the online appointment booking system to be a valuable service. I have been treated by both clinical staff and doctors, and in each instance felt that I received appropriate care and empathy. Given that I manage ongoing health concerns, I have appreciated the ease with which I have been able to obtain guidance. The prescription request process has been equally effective whether using email, telephone, or the mobile application, so there is genuinely nothing I would criticise about the service. I have recently relocated away from the area and am disappointed that I must now transfer to a different practice. I am hopeful that my new GP surgery will provide a similarly positive experience.

Friendly reception made the visit pleasant

Outstanding facility with a highly professional team.

Friendly reception and quick appointment access

Excellent service - I'm always able to get an appointment when required and receive outstanding support and assistance. The reception team are welcoming and helpful, and I've found the clinical staff to be of a high standard.

Reception staff were kind but consultations felt rushed

The reception and nursing teams are wonderful and very pleasant. However, the doctors often give the impression that they view patients as an inconvenience and seem eager to conclude appointments quickly. They don't appear to take sufficient time to properly understand your concerns and can make you feel like you are the issue rather than listening to what you have to say.

Reception staff made me feel heard

The reception team proved to be quite supportive and I found them straightforward to communicate with.

Phone queue callback option didn't work

Disappointing experience trying to book an appointment today. I called early in the morning and selected the option to receive a callback when a slot became available, but this didn't happen. When I called back a short time later, I was told no further appointments were available that day. I found the appointment booking process frustrating, particularly the strict time window for attending appointments once booked. I would suggest not relying on the callback option as it did not work as intended for me.

Lucky to have found such caring staff

I genuinely feel fortunate to have access to such outstanding clinical staff and truly exceptional reception team members. The level of care and service provided is exceptional. Please continue with the excellent work you are doing.

Staff were pleasant and welcoming

The staff members were lovely and pleasant to interact with.

Reception staff were genuinely kind and helpful

We have not been in the area for very long and registered with this practice relatively recently. We have been very pleased with the front desk team, who demonstrate kindness, helpfulness and patience in their interactions. The clinical staff we encountered were attentive and provided supportive care throughout our treatment. Thank you, and we hope this standard of service continues.

Friendly reception made appointments straightforward

I attended on two occasions and found the experience to be positive.

Nurse made the injection painless

I recently visited the surgery for an injection. The nursing staff member was absolutely wonderful! They brightened my day with their cheerful attitude and administered my regular injection, which is always less uncomfortable when they perform it. They are clearly a valued member of the practice!

Friendly reception made the visit pleasant

Outstanding medical practice!

Reception team made me feel welcome

The reception team provided an excellent service.

Wrong opening times caused wasted journey

I attended the hospital on Monday evening at 6:35pm only to find it was closed. I had wasted an hour of my time due to inaccurate information provided about opening hours.

Always helpful and genuinely listens to concerns

This practice has provided me with excellent care, and I have been particularly impressed by the support I have received. The staff have consistently been available when I have needed them and have made a real difference to my experience.

Always there when I needed them

Excellent healthcare professionals who provide wonderful support whenever required ❤️

Helpful and professional over many years

I have found the practice to be consistently helpful, professional and caring throughout my time as a patient with them.

Reception staff hung up when hearing about my trip

I contacted the reception desk and spoke with a member of staff. When I began explaining that I required medication to manage my menstrual cycle due to an upcoming trip abroad, the staff member responded with an audible sigh and ended the call abruptly. I was taken aback by this reaction. I felt the response was dismissive and concerning. After waiting a few moments, I called back and reached a different staff member. On this second attempt, I simply requested an appointment without providing additional context, and one was arranged without issue. The contrast between these two interactions was striking.

Long wait for urgent chest pain appointment

Absolutely a waste of time calling this practice with concerning symptoms and being informed that the earliest available appointment is a week away, particularly when the surgery only operates until late morning.