Wolseley Medical Centre

Phone medication reviews felt rushed and unhelpful

I recently had a medication review conducted over the phone. The consultation felt quite brief, with minimal discussion about my current prescriptions. While my first review appointment was more thorough and lasted around 10-15 minutes, this recent interaction seemed rushed and concluded very quickly. I felt there was limited opportunity to raise any concerns or ask questions about my medications. I would have appreciated more time and engagement during the process, as I feel I could receive more detailed pharmaceutical advice elsewhere.

Reception team made booking straightforward

I have consistently had positive experiences.

Inflexible appointment system wasted my time

I required an appointment for a medical examination needed for my employment. When I contacted the practice, I was informed that I would need to submit documentation first, after which they would contact me to arrange a time. I complied with this request, though the process seemed unclear. Subsequently, I received a call stating they could not accommodate me after 5pm and that I would need to take time away from work to attend during their preferred hours. This presents a significant difficulty given my work commitments, as I would need to inform my clients of my unavailability. I pay approximately £90 for these examinations, which typically last around 20 minutes, and the surgery maintains opening hours until 6pm. I attend the practice infrequently, visiting perhaps two or three times annually, and have not previously experienced difficulties. I found the process unhelpful given that this medical is essential for my employment. The requirement to make multiple trips to drop off and collect paperwork, combined with the inflexible appointment availability, means I am unable to proceed with my plans as the medical cannot be completed in time. This situation is frustrating and feels like a considerable inconvenience.

Treated with care and respect throughout

I have consistently received thoughtful and respectful treatment throughout my time as a patient at this practice over many decades.

Registration process was confusing and unhelpful

I found this practice to be deeply disappointing throughout my entire experience. The registration process required documentation that seemed unnecessary, and after submitting everything, I was told to wait at least two weeks before calling to confirm my status. When I made multiple calls to check, staff were unable to locate my details in their system, despite receiving email confirmation that registration was complete. Once I managed to book an appointment, the receptionist's manner felt unwelcoming. During the consultation, I felt the clinician didn't fully engage with my concerns and simply prescribed medication without thorough discussion. When I collected the prescription, I discovered it was identical to a medication I'd already been given by another clinician, which had proven ineffective for me. I was also told about a referral to a specialist, though this didn't seem to be the most appropriate specialist for my particular issue. I was informed I would receive a letter with appointment details, but this never materialised. I would rate this practice much lower if the system allowed it. It appears many GP practices may be struggling to deliver adequate care in the current climate.

Staff took time to listen carefully to concerns

This medical centre delivers outstanding healthcare with a team that demonstrates professionalism and genuine care for patients. The clinical staff are responsive, courteous, and genuinely listen to what patients have to say about their health concerns. The appointment system runs efficiently, and the entire visit experience feels seamless and reassuring. The facility itself is well-maintained, tidy, and has a welcoming atmosphere that contributes to patient comfort during appointments. I am very pleased with the standard of care I experienced and would happily recommend this practice to anyone seeking dependable and excellent medical services.

Reception attitude needs improvement here

I have updated this review to 5 stars as I have personally observed significant improvements. Thank you. It is unfortunate because the clinical staff here are excellent, however I have found one member of the reception team to be consistently curt and dismissive towards myself and other patients on multiple occasions. There have also been instances where I felt the information provided was inaccurate. On two separate occasions, I was told that someone would follow up with me by phone or message, but this did not happen. I am reluctant to leave critical feedback, but I would appreciate if this matter could be addressed.

Long wait times and unwelcoming reception staff

A week's wait to see a clinician followed by a 40 minute wait at reception. The reception team displayed an unhelpful attitude and seemed indifferent to patients.

Friendly staff and quick appointment availability

Excellent service, there is consistently someone available to see me. I find myself needing to visit more frequently due to various health concerns, but the staff remain welcoming and helpful throughout. This is the finest medical practice I have attended!

Staff called personally with results and explanations

I have found the clinical staff at this practice to be excellent, and they have maintained high standards of care even during challenging circumstances. The team demonstrates professionalism and genuine care for patients, taking time to communicate clearly and ensure understanding. I particularly appreciated the personal attention and thorough explanations provided. However, my experience with the reception staff has been considerably less positive. I found the receptionist's manner to be abrupt and unwelcoming on multiple occasions rather than a single incident. The interaction style seemed dismissive and lacked the interpersonal skills one would expect in a patient-facing role. This created a frustrating contrast with the quality of clinical care received, and I feel the reception experience would benefit from improvement.

Friendly staff who actually listen

Excellent healthcare professionals who are approachable and supportive.

Reception staff dismissive when booking appointments

I share the concerns raised by others regarding one member of the reception team who comes across as dismissive and somewhat discourteous. It's concerning that patients may not receive the support they require from their GP due to the way certain staff members interact with them.

Smooth process from prescription to appointment booking

As I have gotten older, I find myself visiting the practice more frequently than I used to. I must say that the entire team has been excellent. I have never had any issues, whether requesting repeat medications, arranging tests, or scheduling consultations. I have also observed the challenging situations that reception staff navigate on a daily basis. Some patients seem to demand immediate appointments or special arrangements, and these requests are often accommodated. However, many others follow the standard booking process and wait their turn as expected. I believe some of the negative feedback posted elsewhere reflects an impatient attitude rather than genuine service concerns. I would like to commend the practice team for their consistent professionalism and support. Thank you.

Phone lines constantly busy and waiting room overheated

This practice has significant operational challenges. The telephone lines are consistently difficult to reach. The waiting area maintains uncomfortably high temperatures with inadequate ventilation, creating an unpleasant environment. There appears to be a lack of follow-up regarding hospital scan outcomes, and even when results are negative, patients are not provided with guidance on next steps or alternative approaches to address their concerns.

Hard to reach but caring when you get through

Lovely surgery. The clinical staff are excellent but it can be challenging to reach the practice. I've been attempting to get through for several days without success.

Reception staff blamed me for their mistakes

The service fell significantly short of expectations, with responsibility being deflected rather than acknowledged.

Friendly reception made the visit worthwhile

I appreciate your feedback.

Friendly staff made the visit pleasant

The team were welcoming and the overall service was of good quality.

Reception staff lack basic empathy and respect

The current medical centre replaced the previous facility at the former location. My family members use this surgery, and I have significant concerns about how the reception staff interact with patients. I believe that most of the team, with few exceptions, would benefit from additional training or a change of role, as their approach often comes across as unwelcoming and dismissive. Receptionists serve as the initial contact point for patients who are often vulnerable and seeking support, yet the team appears to lack understanding and compassion in their interactions. I have also noticed that a considerable proportion of negative reviews seem to come from patients from diverse ethnic backgrounds, which raises questions about consistency in how different patients are treated. The surgery has a responsibility to take patient feedback seriously and ensure that all individuals are treated with equal respect. The manner in which reception staff communicate with patients at first contact is discouraging and potentially affects the quality of care patients receive. This is particularly disappointing given that the clinical staff generally provide excellent service. The reception team should be held accountable for their patient interactions, as poor experiences at this initial stage may influence whether patients choose to continue using the surgery or seek care elsewhere. I would hope the surgery prioritises creating an environment where all patients feel respected and valued, as this is fundamental to good primary care. Kind regards

Got urgent appointments when really needed

This has been the finest GP practice I've experienced. I've been able to secure same-day appointments during urgent situations on several occasions, and the subsequent care has been comprehensive. Every visit left me feeling genuinely heard, and the standard of care consistently exceeded my expectations. I cannot speak highly enough of this practice. My appreciation goes to the entire team there!