Wolseley Medical Centre

Friendly staff made me feel welcomed

The practice consistently provides a helpful and courteous service. The staff members are friendly and dependable, offering assistance with a positive attitude throughout my visits.

Reception staff were dismissive and unhelpful

This practice has not met my expectations. I found the staff to be unwelcoming and unhelpful, and the reception team seemed indifferent to patient concerns. The overall experience fell short of the standard of courtesy I would hope to receive. I have decided to seek care elsewhere.

Easy to contact and always gets us in

Excellent practice with straightforward communication channels. I'm able to secure appointments promptly for all family members during urgent situations as well as for myself. The clinical staff and reception team are consistently pleasant and helpful. I've been a patient here since childhood and have followed the practice through its various locations over the years. I have no complaints whatsoever and consider it the finest healthcare facility I've experienced.

Helpful staff made all the difference

The staff proved to be very helpful.

Phone answered straight away, helpful receptionist

Although I was unable to register at this practice due to geographical constraints, I was very pleased that my call was answered promptly, the reception staff member was courteous and welcoming, and they helpfully assisted me in finding another suitable surgery in my area.

Friendly reception staff made the visit pleasant

Outstanding level of service and attention provided during my visit.

Long wait despite quiet reception area

I waited approximately 25 minutes without receiving a response while in the queue. Upon entering, the reception area did not appear to be particularly busy, nor did staff seem to be engaged in phone calls.

Dismissive approach to mental health concerns

Disappointing experience with management of long-term sleep difficulties and worry concerns. If you are dealing with these types of issues, you may wish to consider alternative healthcare providers.

Registration process needed clearer temporary address guidance

I attempted to register as a patient at this practice, having previously been registered here. I was informed that I could not register or receive care due to not having documentation displaying my current address. As I am only staying temporarily, I do not possess paperwork with an address on it. I am residing with family members who share my surname and are also registered patients at the practice, and one accompanied me during the registration attempt. Although I provided a passport and bank card as proof of identity, these were deemed insufficient. The staff member's approach was straightforward but lacked warmth and friendliness. The matter was satisfactorily addressed during a subsequent visit, which is why I have adjusted my rating accordingly. ⭐

Surgery has declined since Covid restrictions

The practice has deteriorated significantly over recent years. The process of having to listen through mandatory preliminary assessments before reaching clinical staff is frustrating, and even after that step, you're often informed that same-day availability isn't possible. Rather than simply checking the schedule and booking the next available slot, the practice refuses to do so, citing their standard procedures. This inflexibility feels like an unwillingness to accommodate patient needs, particularly since the pandemic. Instead, patients are routinely redirected to alternative urgent care facilities elsewhere in the area. The overall approach feels dismissive and lacks genuine effort to help.

Switched practices and finally got answers

The staff demonstrated professionalism throughout my care. Switching to this practice was a decision I'm very pleased with. At my previous surgery, my health concern went undiagnosed despite multiple visits. I felt quite anxious about the situation. Following my registration at the new practice, the clinician was able to identify the issue promptly. I'm genuinely grateful for the swift resolution. Definitely 5 stars.

Struggling to get help after negative test result

Still waiting to speak with my healthcare provider. My test results came back negative and there appears to be a lack of willingness to provide assistance. Am I considered a patient or not??

Long wait before appointment time slot

I attempted to secure a booking appointment but experienced a delay of approximately 20 minutes, which resulted in me arriving around 15 minutes behind my scheduled time.

Helpful staff made managing my condition easier

A massive thank you to all the staff members at the practice. Unfortunately, I've had to relocate due to a change in circumstances. I'd like to extend particular gratitude to one team member who provided helpful guidance on managing my ongoing health needs. Appointments were readily accessible and the clinical staff were excellent. Thank you.

Fast and efficient appointment booking

Quick and well-organised! Secure environment! Compassionate team!

Everyone at the practice was really helpful

I have consistently found all the staff at this practice to be excellent 👍🌈

Doctors more interested in screens than listening

I found the experience quite disappointing overall. It appeared that the clinical staff seemed keen to move through consultations quickly rather than taking time to listen to what patients were saying. The approach felt dismissive and unhelpful, and I had concerns about the consistency of my prescriptions, which were altered on a couple of occasions without clear communication. Over a six-month period, I was seen by several different clinicians regarding a persistent issue, and ultimately felt it was necessary to register elsewhere. There seemed to be a lack of continuity and coordination between different parts of the practice. On the positive side, the appointment system is reasonably accessible, with availability typically within a couple of days. However, this convenience didn't translate into meaningful care, and I questioned whether attending appointments was worthwhile given the overall experience.

Admin team helped with important paperwork

I would like to express my gratitude to the team for their assistance with an important administrative matter. The administrative staff and practice management were particularly helpful throughout the process. The reception team were also pleasant and professional to interact with. I am also grateful to the clinical staff member who completed the necessary paperwork.

Helpful practice that really listens

We relocated to this practice and have found them to be significantly better. I cannot criticise them as they have provided excellent support for both myself and my spouse. The staff have been courteous and pleasant throughout our interactions.

New surgery won't answer the phone

I switched to a different practice that was more conveniently located, but I deeply regret this decision. The new practice is difficult to reach by telephone and obtaining appointments has proven very challenging. My previous practice was considerably better in terms of accessibility and service.