Woodbridge Practice

Felt properly listened to about my treatment

Had my second appointment with the practice and received excellent care. The clinician took time to explain everything I needed to understand about my ongoing treatment plan. I was very impressed with the level of attention provided.

Always thoughtful and caring at this practice

I have consistently received excellent care at this practice, and whether seeing a clinician or nursing staff member, they demonstrate genuine thoughtfulness and compassion in their approach.

Reception team made me feel welcome

I have been attending this practice for many years and have consistently found the reception staff to be genuinely helpful and courteous. I have built a good relationship with one particular clinician who has provided valuable support with my various health concerns. I am very grateful for the care received.

Felt listened to and well explained

In my opinion, this healthcare professional is an excellent doctor who listened carefully and explained things to me in a way I could understand perfectly. Thank you.

Online booking made getting an appointment easy

I had a positive experience at this practice. The online appointment booking system through the app was convenient and straightforward to use. The reception team were welcoming and supportive throughout my visits. I have been attending regularly and found the clinician to be excellent, demonstrating both attentiveness to detail and genuine care in their approach.

Reception staff were respectful and genuinely caring

We have been registered with this surgery for over a decade, and our entire family has consistently received outstanding care during this period. All clinical staff members have demonstrated exceptional professionalism and dedication. The administrative and reception teams have consistently shown respect, warmth, and genuine compassion in their interactions. We have found that everyone at this practice consistently demonstrates a commitment to going the extra mile to meet our family's needs. We would also like to express our heartfelt gratitude to all staff members for the compassionate care provided to our family member over many years, particularly during the final stages of their care. We remain deeply appreciative of their support during this difficult time.

Appointment cancelled with minimal notice

I had my appointment cancelled with just an hour's notice through a text message.

Same day appointment made it easy

I was able to secure an appointment on the same day I requested it. The service was extremely helpful and ran smoothly throughout.

Quick referral and efficient blood test handling

Excellent service. The visit to the practice was handled efficiently, and I was promptly referred to urgent care where I was seen without delay. They subsequently referred me back for blood tests, which were completed immediately. I received a follow-up telephone call to discuss the findings. Throughout the entire process, I was treated with speed, efficiency, and attentiveness at every stage. Well done.

Reception staff were genuinely helpful and welcoming

Outstanding service with a very helpful reception team. The practice previously had a challenging reputation, but the improvements made over recent years have been truly impressive.

Staff were dismissive and unhelpful throughout

The staff came across as unwelcoming, and I found the responses to my questions somewhat unclear. The clinicians did not seem particularly receptive to what I had to say. I would recommend looking elsewhere for your healthcare needs.

Reception staff made me feel unwelcome

The reception team's manner was quite unwelcoming, which left me feeling uncomfortable during my visit. I was very disappointed with the overall experience.

Reception staff interrupted and wouldn't listen

My partner attended an appointment this morning for a routine injection. Upon arrival, the receptionist's manner came across as unwelcoming and unhelpful. When my partner attempted to explain his situation regarding his registered location and where his appointment was scheduled, he felt interrupted before he could fully explain. I work in a healthcare setting myself where we emphasise the importance of respectful interactions, and I felt this principle should apply equally to how patients are treated by staff.

Quick appointment booking and thorough care

I called this morning at half past eight and was able to get an appointment at ten o'clock with a nurse practitioner. The appointment was excellent - the clinician was courteous and conducted a comprehensive consultation. I would certainly be happy to see this clinician again. Thank you.

Reception and nurses were helpful, but dismissive doctor

Cannot fault the reception or the nursing staff from my own experience but some of the clinicians are absolutely shambolic in their approach to patients. During a recent appointment, I encountered a clinician who was not only critical of my personal choices but also very dismissive of my health concerns. The manner in which my worries were addressed fell well short of what I would expect, particularly given my circumstances at the time. This has not been an isolated incident with this particular clinician, as previous interactions have left me feeling unheard and invalidated. I will be requesting to see a different clinician for future appointments.

Reception staff were dismissive on the phone call

The receptionist's manner was quite unwelcoming during my phone call. When I rang to ask for assistance and information regarding my medical records, the conversation became confrontational. Rather than providing the support I needed, the staff member seemed to create additional obstacles, suggesting I should register with a different practice when my request was simply for the information I had asked about. Throughout the interaction, there was a noticeable tone of irritation directed towards me. The level of customer service fell short of expectations. While I recognise that reception staff handle demanding situations regularly, this does not justify approaching new patients with such a dismissive attitude from the outset.

Staff were helpful and attentive

Excellent team members

Reception staff could be more welcoming

I find myself feeling apprehensive whenever I need to make contact with the practice, as the person answering the phone often comes across as reluctant or disengaged based on their tone of voice. The staff members I have interacted with in person at reception have similarly not been particularly welcoming, and I have noticed that information is not proactively shared unless I take the initiative to follow up. Overall, my experience with the practice has been disappointing.

Polite phone staff got me seen same day

The receptionist answered the phone in a courteous manner and arranged an appointment for the same day. I was seen by a healthcare professional who was warm and attentive, and provided a prescription. I was very satisfied with the experience.

Staff stayed helpful despite challenging circumstances

The team consistently demonstrates helpfulness when managing challenging circumstances.