Woodbridge Practice

Booking system needs serious improvement

Completely unhelpful. The other location appears to be somewhat more competent.

Couldn't get through on the phone today

Attempted to contact the practice multiple times today but the line was continuously engaged. This surgery feels like a frustrating waste of effort.

Impossible to book an appointment when needed

The practice has significant difficulties with appointment availability, making it challenging to secure a consultation when required.

Couldn't get through on the phone line

Called repeatedly on multiple occasions and found the reception staff to be consistently busy and hurried, appearing unfamiliar with the necessary information to assist.

Felt unheard and dismissed at appointment

This practice fell well short of my expectations, and I was disappointed with the standard of care I received.

Long waits despite arriving early as instructed

On my first visit, I arrived fifteen minutes ahead of my scheduled time. I stood waiting in the queue for fifteen minutes, and during this time, the clinician I was meant to see made comments about my lateness, suggesting there was no purpose in my attendance, despite no staff member being available to process those of us in line. After this, I had to wait a further twenty minutes before being seen. The interaction felt unwelcoming and the manner was dismissive. When I returned for a subsequent appointment, I again arrived fifteen minutes early as instructed. Although my appointment was scheduled for mid-afternoon, I was not called through until nearly an hour later.

Phone lines impossible to get through

The practice is difficult to reach by telephone. The urgent appointment process could be significantly improved. I am considering switching to a different practice.

Reception staff showed impatience during appointment

Not satisfied with the care provided to my mother, who experienced recurring respiratory infections over an extended period that were subsequently found to be serious. A healthcare professional displayed impatience when my mother had difficulty completing a respiratory assessment, which felt insensitive and lacking in compassion. My mother was initially given a diagnosis related to chronic lung conditions, with only partial lung function noted, but a significant obstruction was not identified during initial assessments. She later received a more serious diagnosis. Another clinician made a comment attributing her condition to her smoking history in a manner that felt judgmental rather than supportive or professional. The overall approach fell short of what I would expect from quality care. I had to advocate strongly for my mother to receive imaging that should have been arranged earlier. I am disappointed, as this practice was once known for providing excellent, dedicated care, and I feel it has declined from those standards.

Unhelpful and dismissive at every turn

I would give a lower rating if possible. Found the medical staff to be unhelpful. I would prefer to attend an urgent care centre instead.

Staff don't engage and prescriptions keep going wrong

The experienced practitioners who previously worked at this surgery appear to have moved on to other opportunities. Those currently in place seem rushed during consultations, often not making adequate eye contact or taking sufficient time with patients. There have been repeated issues with prescription management that have been frustrating and difficult to resolve. Both I and my family members are actively seeking alternative healthcare provision. My recommendation to anyone considering registering with this practice would be to explore other options. Overall, the experience has been disappointing.

Reception lost prescription within minutes of arrival

This practice is deeply disappointing. Not only do I feel my family member's condition was not identified promptly, resulting in a serious health situation that has now progressed significantly, but there have also been concerning issues with their care management. An urgent prescription was requested this afternoon, and my family member was told it would be available for collection. However, the prescription went missing shortly after being sent, and when we followed up, the staff denied having received any communication about it and questioned whether my family member could collect it on behalf of their relative. There are additional frustrations beyond this incident. I am also troubled that a previous family member's condition was not properly identified during a surgery visit, with what I believe was a misdiagnosis, leading to their death just days after being admitted to hospital. This occurred only three days after they had attended this practice for an examination. I am extremely upset and frustrated with how this surgery has handled these situations, and I feel these matters warrant serious review.

Couldn't get urgent appointment for bleeding concern

My child woke up with a concerning symptom this morning and was unable to obtain an appointment. I am very disappointed with the response received. I intend to escalate this matter further and find the standard of service provided to be unacceptable.

Long waits and feeling rushed during appointments

I have generally been satisfied with this practice previously, however I have noticed a decline in the service recently. Waiting times for appointments have become quite lengthy, particularly when requesting to see a female clinician. The practice increasingly feels focused on financial considerations rather than patient care. I have observed that certain clinicians appear rushed and unwilling to give adequate attention to patients' concerns. During my most recent visit, I left feeling disappointed and frustrated, as though my attendance was viewed as an inconvenience rather than a legitimate healthcare need.