Woodfield Medical Centre

Management didn't listen to my complaint

The practice has demonstrated inadequate management and appears unable to provide fundamental standards of care. Concerns raised through formal complaints do not seem to receive appropriate attention or response.

Helpful doctor, inconsistent across the practice

The clinician I saw was excellent and a true credit to the practice. I wish this level of care was consistent across all clinicians at the surgery. I have no complaints about my experience. Thank you.

Reception team went above and beyond for me

The reception team, paramedic, nursing staff and assistants deserve the highest praise - they are wonderful, caring, compassionate individuals who consistently exceed expectations. Regrettably, the same level of service cannot be extended to some of the medical practitioners at this practice. In my view, the recent consolidation of the surgeries has not been beneficial.

Couldn't get through on the phone

Not a satisfactory experience.

Couldn't get appointment for a week

This practice fell short of expectations for medical care. When I contacted them regarding my young child, I was informed that no appointments were available despite calling early in the morning. An appointment was eventually offered for a week later through a telephone consultation, though I spent the entire day waiting for this call which ultimately did not take place.

Friendly staff made me feel welcome

The reception team members are consistently courteous and supportive, and I have not experienced any difficulties with them. The clinical staff are equally helpful and approachable. Since registering with this practice approximately five months ago, I have been very satisfied with my decision to join. Excellent work.

Appointment availability has become increasingly difficult

It's unfortunate to see what this practice has become, as it was once a reliable facility. The recent merger appears to have had a negative impact, which is disappointing given the feedback from other patients. It seems inconvenient that certain screening services now require travelling elsewhere when they could potentially be offered locally. The situation has continued to decline over recent months. My experience has been frustrating enough to affect my stress levels during visits. When my family member recently needed to speak with a clinician about medication concerns raised by another healthcare provider, we were told no appointments were available, despite the waiting area appearing quiet. This lack of accessibility is concerning, and I intend to follow up on this matter to ensure the issue is properly addressed.

Registration form ended up in spam folder

I have been attempting to switch to a different practice for approximately six to seven weeks. This morning, I received a text message from the surgery requesting that I complete a registration form that was supposedly sent to me by email. However, I had not actually received any email from them. Upon checking my inbox this morning, I discovered that the form had been filtered into my spam folder, though they did eventually resend it. At this point, I have largely lost confidence in receiving satisfactory care from this practice.

Doctor refused sick note after surgery

Sharing feedback on behalf of a family member. During a telephone consultation, the clinician was dismissive and declined to provide a medical certificate despite the patient having taken time away from work following a surgical procedure and being unable to return to their employment due to ongoing recovery needs. The interaction was deeply frustrating. The family felt the response was inadequate and have decided to register with a different practice. The clinician expressed reluctance about issuing medical documentation.

Loyal patient values the personal touch here

Excellent medical professionals and team members. I'm in my mid-eighties and reside a few miles away. I could attend a closer practice, but I choose to stay here as the service is outstanding.

Reception staff made me feel genuinely welcomed

Outstanding experience. The reception team, nursing staff, clinical practitioners, and all other members of the practice demonstrated genuine care and dependability throughout my visit.

Unheard from after practice merger

I have serious concerns about the decision to merge practices. The service has been disappointing overall. I have not received any contact from a clinician regarding my child's skin condition. I am frustrated about why an appointment cannot be arranged and the reliance on callback systems. I do not find the explanations provided satisfactory. I am considering registering myself and my child at a different practice. More recently, following a medical procedure, I have been unable to obtain a sick note despite needing one. I find it frustrating that there appears to be reluctance to provide this documentation, with responsibility being directed between the practice and the hospital rather than being resolved. I have experienced complications and feel I am not receiving the support I require. I am disappointed with this situation and believe it needs to be addressed urgently.

Receptionist was dismissive and unhelpful

The receptionist was unhelpful and came across as dismissive. I found the phone interaction to be unpleasant and felt judged. I would not recommend this experience to others.

Felt listened to during my consultation

I had a consultation today and the clinician was fantastic in their approach and very professional overall. I was very pleased with how the appointment went. Thank you.

Easy to get appointments when needed

Excellent surgery with reliable access to appointments and referrals whenever required. Nothing negative to report. This has been my best experience with a practice in the area.

Thorough appointment with helpful medication advice

I attended the surgery for a consultation and received excellent care. The clinician was very thorough in their approach. They addressed the reason for my visit and took time to review my current medications, explaining potential side effects I hadn't been aware of and providing visual aids to help me understand what to monitor. I was particularly impressed by their comprehensive approach and attentiveness. They were also very good with my son during the visit. I'm very grateful for the level of care provided.

Familiar doctors have moved on unfortunately

This used to be a really good practice, but unfortunately that's no longer the case. The continuity of care has changed significantly, as the clinicians currently available don't seem as engaged as they once were. It's disappointing that many of the more experienced practitioners have moved on or retired, which has affected the overall quality of service. Additionally, when requesting a fit note for my husband with a chronic health condition, the note provided appeared generic and didn't reflect a thorough review of his medical history. It felt as though his individual circumstances weren't properly considered during the assessment.

Receptionist made booking straightforward and easy

The staff here are wonderful! The reception team are excellent - they're kind and understanding. The nurse who took my blood today had a lovely personality and was very reassuring, making the procedure completely painless. The doctors are very good - kind and professional. I have a particular favourite among the medical team, though all of the doctors I've seen have been excellent. My best regards to everyone at the practice. 🤗🏆

Felt like patient care wasn't the priority

The impression given is that patient welfare does not appear to be the primary concern.

Couldn't get through on the phone

Not somewhere I would particularly recommend.