Woodfield Medical Centre
Average! (50 reviews)
Average! (50 reviews)
Feedback reflects a mixed experience across the practice, with notable variation in service quality. Many patients report positive experiences with clinical consultations, describing thorough assessments, professional care, and courteous interactions from reception and nursing staff. Appointment availability and booking experience emerge as significant concerns, with multiple patients describing difficulty securing slots through telephone systems, lengthy waiting periods, and reliance on callback arrangements that can extend over weeks. Some patients also report challenges accessing appointments for children and those with mobility limitations. Communication issues are evident, including instances where patients felt their concerns were not taken seriously, dismissive interactions during consultations, and administrative errors affecting prescriptions. The practice environment and facilities are generally well-regarded, with accessible premises and on-site services noted positively. However, continuity of care has been affected by staffing changes, with some patients noting reduced engagement from current clinicians compared to previous practitioners. Reception experience is inconsistent, with some praising courtesy and helpfulness whilst others report unhelpful attitudes and difficulty reaching the practice by phone.
Prescription management and administrative processes have generated frustration, with reports of missing medications, delayed notifications about medication reviews, and issues obtaining necessary documentation such as sick notes and referrals. Several patients expressed concerns about responsiveness to formal complaints and the overall management approach. The recent practice merger has been cited by some as contributing to service decline, with reduced availability of certain screening services and changes affecting care quality. Despite these challenges, a substantial number of patients remain satisfied, valuing the practice's reliability and the dedication of individual clinicians and support staff.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a mixed experience across the practice, with notable variation in service quality. Many patients report positive experiences with clinical consultations, describing thorough assessments, professional care, and courteous interactions from reception and nursing staff. Appointment availability and booking experience emerge as significant concerns, with multiple patients describing difficulty securing slots through telephone systems, lengthy waiting periods, and reliance on callback arrangements that can extend over weeks. Some patients also report challenges accessing appointments for children and those with mobility limitations. Communication issues are evident, including instances where patients felt their concerns were not taken seriously, dismissive interactions during consultations, and administrative errors affecting prescriptions. The practice environment and facilities are generally well-regarded, with accessible premises and on-site services noted positively. However, continuity of care has been affected by staffing changes, with some patients noting reduced engagement from current clinicians compared to previous practitioners. Reception experience is inconsistent, with some praising courtesy and helpfulness whilst others report unhelpful attitudes and difficulty reaching the practice by phone.
Prescription management and administrative processes have generated frustration, with reports of missing medications, delayed notifications about medication reviews, and issues obtaining necessary documentation such as sick notes and referrals. Several patients expressed concerns about responsiveness to formal complaints and the overall management approach. The recent practice merger has been cited by some as contributing to service decline, with reduced availability of certain screening services and changes affecting care quality. Despite these challenges, a substantial number of patients remain satisfied, valuing the practice's reliability and the dedication of individual clinicians and support staff.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Ruth G.
5 years ago
Excellent!
Reliable clinic that listens to patients
Excellent service and a dependable medical practice. Patients receive attentive and thorough care.
Maggie N.
6 years ago
Excellent!
Easy to book appointments with choice available
It is straightforward to arrange appointments with medical professionals. There is a selection of practitioners available. Nursing staff are accessible. The online prescription renewal system functions well, with options to collect from the pharmacy or have items delivered. All staff members demonstrate kindness, professionalism and a caring approach.
Laura S.
6 years ago
Excellent!
Easy to book appointments and genuinely caring staff
Undoubtedly the best medical professionals in the area. Easy to get an appointment, the staff genuinely care and I also have a family member with additional needs whom the healthcare provider was fantastic with when they required assistance. Thank you so much for the fantastic service.
Leanne W.
6 years ago
Excellent!
Brilliant experience for the whole family
Excellent experience for both me and my family members.
Lindsay N.
6 years ago
Bad!
Struggling to get appointments when housebound
If you become elderly and unable to leave your home, you may find it extremely difficult to access medical appointments.
Carol B.
7 years ago
Excellent!
Quick appointments when you need them most
I have been registered with this practice for approximately eighteen months, having previously attended another surgery for a considerably longer period. I am continually impressed by the high standard of care I receive here, which represents a marked difference from my previous experience. Appointments are readily available when needed, and the triage system operates effectively with good coordination between clinical and nursing staff. The team consistently demonstrates helpfulness and courtesy, going above and beyond to assist patients. I have found nothing to fault about my care at this practice, and I am genuinely grateful for the positive impact this has had on my wellbeing.
Mark W.
7 years ago
Bad!
Reception made registration unnecessarily difficult
This practice fell short of expectations. I felt judged based on how I looked, and the registration process for new patients was made unnecessarily complicated. The staff member handling my registration and their supervisor did not handle the situation appropriately. When I mentioned my health concerns during the registration process, the experience became more difficult rather than supportive. The interaction left me feeling discriminated against and as though I was being treated unfairly. I intend to escalate my concerns through the formal complaints procedure.
Noel D.
8 years ago
Bad!
Couldn't get through on the phone
Not helpful, absolutely not helpful!!!
Maria P.
8 years ago
Excellent!
Staff were genuinely caring and helpful
The entire team at this practice is absolutely wonderful! They demonstrate genuine care and are consistently helpful to patients. Excellent work to everyone involved!
Josie T.
9 years ago
Great!
Well organised practice with helpful facilities
The facility features a well-organised reception area and is accessible for wheelchair users. There are additional services available on-site including dental care, pharmacy services, and a small refreshment facility.