Woodhouse Hill Surgery

Frustrating wait beyond my scheduled time

Scheduled a consultation and ended up spending nearly three-quarters of an hour idling in the waiting area before being seen.

Quick and friendly help today

Outstanding customer support

Frustrating blood pressure med appointments

Extremely unsatisfactory service. Scheduling an appointment is a challenging process. Hypertension medication is dispensed in minimal quantities, forcing patients to visit the clinic repeatedly just to obtain their prescription refills.

Doc helped me feel better today

Highly recommended consultation; speaking with the physician was comforting and helped improve my overall state of mind.

Caring support during my morning surgery

My surgical consultation today was exceptional. The healthcare professional was incredibly compassionate and delivered an outstanding level of care that exceeded all my expectations. I am truly grateful.

Friendly booking call saved the day

The staff member who assisted me during the reservation process was incredibly friendly and accommodating.

Kind nurse helped calm my nerves

The healthcare professional was incredibly kind, creating a warm and inviting atmosphere. She reassured me of her commitment to providing support, and I'm eager for our next encounter. Her compassionate approach made me feel truly comfortable and valued.

Quick and helpful medical chat

Highly efficient and direct consultation process. Immediate follow-up scheduling was seamless.

Consistently courteous and dependable team

The employees demonstrate excellent manners and maintain a high level of professionalism. Throughout my interactions, I have consistently found the service to be entirely satisfactory.

Friendly staff and same day appointments

My interactions with Woodhouse Hill Surgery have consistently been excellent. The front desk team is warm and accommodating. Securing a same-day consultation has never been an issue for me. The physicians who have treated me have provided exceptional care and attention. Despite experiencing several different medical concerns recently, the quality of service has remained top-notch. Medical professionals here engage patients in thoughtful discussions about treatment approaches without being pushy. I cannot recommend this practice highly enough. NHS workers often face unwarranted criticism for circumstances outside their influence. When you approach people with dignity and kindness, you typically receive the same in return. One's conduct truly reflects back on them. I'm awarding them a full 5-star rating without hesitation. Sincere gratitude to the entire team at Woodhouse Hill Surgery.

Rushed appointment with unhelpful doctor

Visited the family physician with my daughter due to her severe coughing. The doctor seemed disinterested and dismissively attributed her symptoms to a "viral infection," which is their typical go-to diagnosis. Moreover, they showed complete disregard for our time, keeping us waiting for nearly half an hour past the scheduled appointment.

Fast appointment with caring staff

An exceptional medical practice where the staff genuinely demonstrate compassion for their patients. They emphasize consistent healthcare, aiming to maintain continuity by ensuring patients see the same doctor for recurring health concerns, and they typically manage to schedule appointments within a short timeframe. Talha, the receptionist, stands out as especially delightful. Remarkably composed and supportive, she approaches every request with utmost willingness and grace.

Quick morning checkup with caring doctor

I had an excellent visit where punctuality was a key highlight. The physician addressed my health issues with great care and attentiveness, while the entire medical team demonstrated exceptional courtesy throughout my appointment.

Friendly welcome at woodhouse reception

The staff member at the front desk of Woodhouse Surgery demonstrated exceptional professionalism, courtesy, and warmth, providing excellent assistance and creating a delightful initial interaction.

Serious concern about professionalism and patient care

Observed very poor handling of patients. Staff were defensive and unhelpful when asked basic questions. Complaint process unclear and no effort was made to de escalate or support the patient. Instead responses felt dismissive and retaliatory. This raises concerns about the practices culture and ability to care for those in genuine need.

Staff made my day better

Consistently courteous and supportive

Farhat made my blood draw painless

Farhat is absolutely amazing! ⭐️ As someone who typically struggles with blood draws, Farhat consistently locates a vein with remarkable skill! Their warm demeanor and friendly approach always help me feel completely relaxed during the process!

Impossible to reach anyone about meds

The staff are completely unresponsive, and it's impossible to communicate with anyone about getting my prescription resolved. These are absolutely the most incompetent medical professionals I've ever encountered.

Gentle nurse helped calm my nerves

Incredible healthcare professional Faraht handled my blood draw today. As someone who gets extremely anxious about medical procedures, she instantly calmed my nerves and performed the test so skillfully that I barely realized what was happening. Her compassionate approach was truly outstanding, and I'd rate her patient care as absolutely exceptional.

Doctor who truly listens and cares

I cannot praise my female doctor enough. Her expertise, meticulousness, and genuine warmth are truly remarkable. The moment I entered her consultation room, I immediately felt heard and valued. She carefully explained every detail, addressed my inquiries with remarkable patience, and helped me feel completely comfortable. Her exceptional combination of professional skill, emotional intelligence, and commitment is extraordinary, and I consider myself fortunate to be her patient. I also want to highlight the incredible staff surrounding her. The front desk personnel are consistently warm, welcoming, and highly efficient, while the nurses and support staff demonstrate kindness, empathy, and attentiveness. The entire practice operates with remarkable harmony, creating an environment that feels both supportive and reassuring. I am deeply appreciative of the outstanding care provided by this remarkable team!