Woodhouse Medical Practice

They talk when they could be listening.

My poetic review:- They could not listen they did not know how, perhaps they'll listen now. I won't bear any grudges, no matter what befalls, I'll continue building bridges, while they keep on building walls. That same old crowd is like a cold dark cloud, that we could never rise above, but here in our hearts we give them the best of our love. They would not listen they're not listening still perhaps they never will.

Staff actually read my medical notes beforehand

I attended an appointment regarding persistent pain I have been experiencing in my shoulder. I was genuinely impressed by the standard of care at this practice. The clinician I saw took time to listen to my concerns without rushing, and had clearly reviewed my medical background thoroughly, including historical notes spanning many years. This comprehensive approach resulted in me being referred for several investigations including imaging and laboratory tests, which felt reassuring. When I attended for blood tests a couple of days later, the phlebotomist demonstrated excellent knowledge of my situation and was familiar with relevant aspects of my health background. The receptionist was also notably helpful and attentive throughout my visits. I found this appointment to be a particularly positive experience in terms of the care and attention I received. Whilst I wouldn't suggest other practitioners are inadequate, this visit represented an exceptionally thorough and considerate approach to my healthcare. I am very grateful for the service provided.

Unhelpful phone staff made appointments difficult

The reception staff have been consistently unhelpful during phone calls. The clinical team members have similarly not provided a positive experience.

Reception staff weren't helpful with my query

The practice did not provide the level of support I was hoping to receive.

Doctors who actually listen to you

Outstanding medical professionals who demonstrate exceptional ability to listen attentively and possess strong expertise in their field.

Receptionist hung up after dismissing my concerns

I called earlier today to request a replacement inhaler for my child. When my call was answered, I felt the receptionist was not listening carefully to what I was explaining and came across as dismissive. I expressed my concern that the interaction felt unprofessional and disrespectful, but the call was terminated shortly after. This left me feeling upset and disappointed by how the situation was handled.

Warm welcome made me feel at ease

The healthcare professional I saw was warm, welcoming, and instantly put me at ease. They are a real credit to the team.

Kind and thorough with clear explanations

I am very satisfied with my general practice experience. The healthcare professional I see is considerate, supportive, and consistently communicates in a clear and understandable manner. I feel at ease during my visits and receive attentive care.

Reception team put me at ease

I am very grateful to the team at the medical practice, particularly the clinical staff members I consulted with. However, I must especially thank the two kind and considerate people working at reception. I was extremely worried about my health concerns, and they reassured me throughout my visit, accompanying me with great patience. Thank you very much—you provided invaluable emotional support before anything else, and that made a real difference to my experience. Thanks again.

Helpful staff made moving away difficult

This is a very good surgery where the service was excellent and the clinician was very kind and helpful. I was disappointed to move out of the area and have to switch to a different practice. I would recommend this surgery to anyone as the standard of care provided here is outstanding.

Quick phone answer and same-day appointment

Another wonderful and satisfying visit. I called to request an appointment and received a response within a few minutes, with availability offered the same day. When I arrived, the staff member at reception who had taken my call recognised me and kindly assisted me, even while managing other patients with patience and courtesy. The waiting area was clean and comfortable, and I was called through promptly. The clinician I saw was thorough and reassuring, addressing my concerns effectively. I felt well looked after throughout. Much appreciated.

Straightforward appointment booking and helpful advice

Excellent healthcare provider. No issues to report.

Reception staff made me feel genuinely welcome

This is a really good clinic with excellent service that I'm very pleased with. The clinical staff provided great care and support. I particularly appreciated the friendly and helpful approach from the reception team and other staff members who went out of their way to assist me. Everyone was lovely and their help was genuinely appreciated. Wishing the practice continued success.

Reception staff were dismissive and unhelpful

I am writing to lodge a formal complaint regarding concerns about the reception experience during a recent visit to your practice. My family member, who was experiencing significant discomfort, had a scheduled appointment and arrived within the acceptable timeframe. However, the receptionist on duty declined to facilitate the appointment, and appeared unwilling to engage with our circumstances. Rather than offering supportive assistance, the interaction felt dismissive and unhelpful, with limited opportunity for us to express our concerns. This approach was particularly troubling given my family member's vulnerable condition at the time. When I requested to speak with a member of senior staff on multiple occasions, this request was declined, with the explanation that management were occupied with other commitments and unavailable to address our situation. This response felt dismissive and inappropriate within a healthcare setting. Subsequently, I was able to raise my concerns with a clinical staff member who was departing the premises, and they kindly offered to relay my feedback. However, it appeared that the matter was not properly escalated, and my family member did not ultimately receive the appointment with the clinician as originally scheduled. I believe this incident warrants a review of the reception team's approach to patient interactions, particularly regarding communication skills and patient-centred care. Should all reception staff conduct themselves in this manner, it could negatively impact the practice's standing. I wish to express appreciation to the clinical staff member who responded compassionately to our concerns. I would urge the practice to treat this matter with appropriate seriousness and to consider what measures might be implemented to ensure similar experiences do not occur for other patients. I await your response and details of any actions to be taken.

Helpful reception and attentive clinical staff

This is one of the best medical practices I have encountered in the UK. From the reception staff through to the clinical team, everyone demonstrates helpfulness and a cooperative approach. I would particularly like to commend the clinical staff for their excellent service.

Helpful staff who really listen to patients

Outstanding level of care with highly skilled medical professionals on staff at this practice.

Quick appointment booking and caring staff

I feel fortunate to have found this medical practice. Having been a patient for several years now, I have consistently had positive experiences. Booking appointments has been straightforward and efficient, and the entire team demonstrates genuine care and professionalism in their approach to patient care. I am confident in continuing with their service.

Staff were organised and made me feel welcome

The team appears well-organised and friendly. I felt welcomed during my visit.

Receptionists were polite and appointments came through quickly

I'm puzzled by the number of negative online ratings for this GP practice, as my own experience has been truly excellent. The reception team consistently demonstrates politeness, friendliness and helpfulness whenever I contact them. I'm able to secure appointments very quickly, typically within a day or two of getting in touch. All the staff members are genuinely pleasant and I always feel that my concerns are taken seriously and that I receive attentive care. Throughout recent months I've needed to arrange multiple appointments, and I find myself regularly recommending this practice to people I know because it feels uncommon nowadays to encounter a GP service that performs at such a high standard.

Receptionist dismissed concerns without listening properly

After finishing a night shift at 12:30, I discovered my son was unwell and unable to attend school, experiencing a severe headache and persistent chest cough. I contacted the practice at 9:10 to describe his symptoms and mentioned I had just returned from work. The receptionist suggested I visit a walk-in centre instead, though I explained I typically use those facilities but felt my son needed to see a doctor on this occasion. The receptionist responded by commenting that my son was not a toddler and suggested I was being argumentative. I felt this response was dismissive of my concerns about my son's right to access medical care.