Woodhouse Medical Practice

Clean practice with courteous and helpful staff

The practice maintains a clean and hygienic environment with polite staff members. The clinical team has been very supportive and attentive, and I have found no issues with the service provided.

Couldn't get through on the phone

Extremely disappointing experience.

Reception staff dismissed our housing situation

We have repeatedly received letters requesting that we register with a different practice due to our address. However, our current registered address is a care facility address, as we are experiencing housing difficulties. We have communicated this situation to the practice on multiple occasions. During a recent visit, we had an interaction with a member of the reception staff that left us feeling upset. The staff member expressed disbelief about our circumstances and made comments that we found hurtful and dismissive. We felt our situation was not taken seriously or handled with appropriate sensitivity.

Appointment booked without arranging necessary support

I had a very negative experience at this surgery. A pregnant patient was left without proper antenatal care arrangements. After waiting two weeks for a midwifery appointment, she attended on the scheduled date and time, only to be turned away and told to return in two weeks because no interpreter had been arranged, despite this need being known in advance. The surgery also failed to book her into the hospital for delivery or arrange her scan appointment. The patient was understandably distressed by this experience. When attempting to lodge a formal complaint, I was informed that no manager was currently available as the practice was in the process of recruiting one. I found this response inadequate given the circumstances. I subsequently contacted the midwifery team at the hospital directly, and the patient has now been properly registered and has her scan scheduled. The difference in service between the two organisations was stark. I would not recommend this surgery and feel it falls significantly short of acceptable standards.

Clean, friendly and genuinely local

Excellent personalised care, hygienic facilities and a welcoming local atmosphere.

Frustrating appointment system makes booking nearly impossible

The telephone appointment booking system is frustrating. I've recently relocated to the area and attempted to schedule an appointment for my son. When calling early in the morning, I was advised to ring back in the afternoon because morning slots were already fully booked, despite calling at the earliest opportunity. When I questioned why afternoon appointments couldn't be booked during morning hours, I was told that afternoon booking lines only open in the afternoon. This seems like an inefficient arrangement. Calling in the afternoon results in being told that all appointments for that day are taken. It took a month of attempting to secure an appointment, and when I visited the practice in person, I discovered they close at midday for lunch. The current appointment system appears to need significant revision. I would rate this experience extremely poorly if given the option.

Friendly staff who actually listen to you

I'm puzzled by the one-star rating. I've been a patient at this practice for over a decade. The team members are approachable and considerate. They treat patients with respect and without any sense of superiority.

Long phone queues and dropped calls frustrate

This medical practice has been a disappointing experience. The telephone system requires extended waiting periods before anyone responds, and the calls frequently disconnect before reaching anyone.

Friendly reception made the visit pleasant

Excellent

Couldn't get urgent appointment when needed

If you're considering switching to this practice, I would advise against it. My family member experienced a health concern at school that required urgent attention, yet the practice was unable to accommodate an appointment. I have also been attempting to secure an appointment for myself without success. I found this experience very disappointing.

Pharmacist was knowledgeable and put me at ease

Extremely knowledgeable and pleasant pharmacy professional!