Woodlands Health Centre

Surprising journey from fear to blood donation joy

surprisingly enjoyable experience, didn't expect to actually like donating blood

Terrible gp practice with zero patient care

Absolute worst GP practice I've encountered Conducted a blood test on Monday, 18th August 2025, and immediately submitted an NHS app request to view results. They promised to process the code but never delivered. After waiting two days until Wednesday, 20th August 2025, they again claimed they would send it - yet nothing arrived. Called on TUESDAY 26th with the same ineffective response: they would email my blood test results, which never materialized. Called again Friday 29th August 2025, and suddenly the narrative changed - I needed to speak with a doctor, and they claimed it wasn't urgent. If it's truly not urgent, why not simply provide the results through the app? During my mother's appointment, I spoke with the manager who was clearly incompetent. She promised a code but failed to deliver. I've now left this practice, hoping it ultimately closes down. Anyone reading negative reviews - they're entirely accurate. The receptionists are unprofessional, giving condescending looks and creating unnecessary tension. This is a medical practice, not a secondary school seeking drama. They desperately need comprehensive staff training on patient interaction and communication protocols. Their behavior is childish and completely unacceptable. I've terminated my registration today, refusing to tolerate such nonsense. Evidently, the practice's management doesn't care about maintaining professional standards. WARNING: Avoid this practice at all costs. Their inconsistent communication continued, promising Wednesday when previously they'd said Tuesday. These doctors and staff are utterly useless. Finally received my results on 1st September 2025 - a frustrating and unnecessary ordeal.

Fantastic dental care with compassionate professionals

Compassionate and skilled healthcare professionals.

Mixed experiences with gp surgery staff and care

Initially, I want to commend the two female Indian GPs who were exceptionally helpful, even assisting in calling an ambulance when my blood pressure escalated. As a new patient, I must voice a complaint about a female African GP who returned my call on Friday, August 22nd, 2025, around 2:20 p.m. I explained that the medication was causing extreme fatigue, so she adjusted the dosage by reducing it by 2mg, which I subsequently collected from the pharmacy. Initially, my blood pressure stabilized, but after a few days, it began to rise significantly. Consequently, I scheduled an appointment for August 29th, 2025, at 10:10 a.m. I consulted with what I believe was a Polish GP who stated the medication would have minimal impact on my blood pressure. I was utterly shocked, especially considering a previous GP suggested I could have died. The fundamental question remains: why was I prescribed incorrect medication? This situation is critically dangerous, and I was seriously unwell. Furthermore, the GP from my previous consultation provided inaccurate blood pressure information. The reading for the bus driver is not 150/88, but actually 179/99. She had no right to discourage me from applying for something when, in fact, once the medication takes effect, I can absolutely apply. Additionally, the receptionists have consistently been unwelcoming and obstructive. Upon my first visit, they gave me hostile looks, which was disgraceful. They lost my urine sample without explanation and claimed it wasn't in their system. Due to these cumulative issues, I cannot recommend this medical practice to anyone. The reception staff urgently require customer service training, as this has been an ongoing problem that other patients have also reported. No improvements have been implemented, and the entire approach needs a fundamental transformation. As a result, I have completely lost confidence and am now departing.

Disappointing service from one unhelpful receptionist

One of the front desk staff, a bespectacled older lady, was incredibly discourteous, condescending, and unhelpful. I recognize they have professional responsibilities, but they should also be sensitive to patients' requirements, particularly for individuals with less visible disabilities. This is my initial negative encounter, fortunately all the other receptionists have been absolutely delightful :) Perhaps a customer service training update might be beneficial.

Friendly service and smooth transfer at clinic

I switched medical practices and landed at the Woodlands, where Victor, the manager, was incredibly helpful in guiding me through the transition. He demonstrated remarkable skill and professionalism in handling my transfer. The clinic's scheduling system is impressively accessible, making appointments convenient. The overall management of the facility is top-notch. The reception team is friendly and welcoming, and the medical staff - both doctors and nurses - are exceptional. In my experience, this surgery center stands out as the most outstanding healthcare provider I've encountered.

Friendly staff make this place truly special

The staff at this place are absolutely delightful - all the women are incredibly friendly and welcoming. They consistently make you feel comfortable and go out of their way to provide excellent service with genuine warmth and kindness.

Exceptional medical care from a dedicated professional

Pep has consistently demonstrated exceptional attention to detail in managing my healthcare requirements. Her level of professional commitment truly deserves recognition. Kudos and sincere appreciation for your outstanding service, Pep.

Great service from caring medical professional

The phlebotomist who drew my blood was extremely courteous and demonstrated great skill during the procedure, making the entire experience pleasant and comfortable.

Welcoming atmosphere makes medical visit stress-free

The reception team welcomed me with a friendly and comforting demeanor. The waiting room provided a sense of tranquility and ease.

Exceptional medical care that truly makes a difference

I'm thoroughly delighted with this medical practice! The front desk staff are exceptional - consistently composed, compassionate, and understanding. It's a stark contrast to my previous healthcare provider, which was entirely different. The accessibility of appointments when I've required them has been excellent, and every doctor I've consulted has been attentive and truly dedicated to providing assistance. The overall standard of care from all staff members is outstanding. They make me feel completely valued and heard, never like a burden. I'm incredibly grateful.

Perfect travel companion for my journey

Easy journey. Strongly endorsed.

Amazing healthcare experience at local clinic

The personnel here are welcoming, compassionate, and professional. Queuing is minimal and swift. The facility itself is pristine, contemporary, and fully stocked with state-of-the-art equipment. My physician, Dr Yisa, demonstrates exceptional medical expertise and genuine concern for patients. I can confidently endorse this medical center to anyone seeking quality healthcare.

Decades of excellent care from compassionate doctors

Having been a patient at this practice for almost three decades, I can confidently affirm that Dr Uduku and Dr Yisa have consistently been outstanding. Today, I had the opportunity to consult with Dr. Cameron, and he truly stands out as an exceptional young general practitioner. From the initial moments of our consultation, he demonstrated genuine concern, understanding, and utmost professionalism. He carefully listened to my concerns, provided clear explanations, and ensured I never felt hurried. His compassionate demeanor was remarkable, showcasing an unparalleled level of dedication and empathy. I wholeheartedly recommend him. Additionally, I want to highlight Pep Ihuomah, an exceptional nurse who conducted my blood tests following the appointment. She was remarkably efficient, articulate, and compassionate, performing the test with a delicate and gentle touch.

Amazing healthcare experience with caring professionals

I initially hesitated to share my thoughts, given my past unsatisfactory encounters with other medical practices. However, this clinic genuinely merits a perfect score. During my second appointment, I was thoroughly impressed by the immaculate environment and the exceptional care provided by the physicians. I am deeply grateful for their unwavering commitment to patient support 🫶

Perfect care at woodland health center

I feel incredibly satisfied and grateful to be a patient at Woodland Health Center.

Wonderful driver made my day special

Pep was absolutely wonderful. I truly appreciate how gracious and understanding you were during our interaction.

Great service at dental clinic today

Staff punctually saw me at my scheduled time. The medical professionals were cordial and supportive throughout my visit.

Terrible medical service with zero communication skills

I'm assigning a single star, wishing I could rate even lower. Their approach is to schedule phone consultations, pretending a call can somehow assess your complete medical condition. However, the general practitioner consistently fails to actually make the call, instead claiming they attempted contact. This has occurred three separate times for me just within the past fortnight. They also withhold your medical test results, preventing your access. Then they insist you can only learn about your examinations through the GP - who, ironically, never initiates the promised call. Update: Following my initial critique, the practice manager reached out personally and sincerely worked to secure an appointment for me. Ultimately, my concerns were addressed.

Quick service with a friendly nurse smile

I visited the clinic for my blood test during my initial scheduled slot. My aim was to complete the procedure swiftly by 8:15 to make it to work on time. Despite being called after 8:20am, the nurse was genuinely apologetic, and I recognized her from previous visits. She was incredibly pleasant, meticulous, and we shared some laughs. Exactly the kind of interaction you want to start your Friday morning 👍🏾.