Patient Experience Summary

Feedback on this GP practice reflects a mixed experience with notable service improvements in recent times. Patients consistently praise the quality of clinical care, with physicians demonstrating attentiveness, thorough examinations, and compassionate approaches to patient concerns. Same-day appointment availability has been highlighted as a significant strength, particularly following recent staffing changes. Communication through digital channels such as online triage systems has enhanced accessibility for many patients.

However, reception experience remains inconsistent and represents a key area of concern. Multiple patients report difficulties with appointment booking, including long phone queues and challenges securing slots despite calling at opening times. Some describe reception staff as discourteous, unhelpful, or dismissive when handling requests. Prescription management issues have also been noted, with patients reporting problems obtaining medications or receiving unclear guidance on availability.

The practice appears to have undergone significant transformation in recent years, with newer staff and leadership receiving positive recognition for improving operational efficiency and patient care standards. Patients who have experienced the practice over extended periods acknowledge this positive shift, though some ongoing challenges with booking processes and consistency in reception courtesy persist across the feedback.

Appointment

68.50 %
Great

Reception

65.30 %
Great

Cleanliness

75.00 %
Great

Care

81.20 %
Great

Respect

70.15 %
Great

Seen on time

72.80 %
Great

Filter

SB

Sade B. Google 9 months ago

Rating

Excellent!

Compassionate care that truly exceeded expectations

The staff here are incredibly warm and friendly. Each physician I've interacted with has been outstanding and compassionate, making me feel truly cared for.

More Info
OO

Ormtone O. Google 9 months ago

Rating

Excellent!

Exceptional medical care with compassionate professionals

The personnel were incredibly friendly and supportive. The medical professionals demonstrated exceptional skill and genuine compassion.

More Info
ER

Edie R. Google 10 months ago

Rating

Excellent!

Exceptional medical care that truly exceeds expectations

Over the past couple of years, this medical practice has undergone a remarkable improvement. My recent experiences with their service have been nothing short of exceptional. The surgical process has become remarkably streamlined - it's now possible to schedule an early morning appointment at 8am and be discharged with the necessary treatment by 10:30am, all within the same morning. Moreover, the personnel are genuinely compassionate, consistently providing patient care that is both professional and considerate, ensuring individuals are treated with the utmost respect and dignity.

More Info
RR

Ray R. Google 10 months ago

Rating

Excellent!

Friendly service with a warm smile

Extremely supportive and delightful employees who went above and beyond to assist me.

More Info
ZM

Zoe M. Google 10 months ago

Rating

Excellent!

Great service and expert medical care

The front desk staff were incredibly accommodating, and the physician I consulted was exceptional. I was completely satisfied with my experience.

More Info
AG

Allison G. Google 10 months ago

Rating

Excellent!

Fantastic healthcare that truly cares about patients

I've noticed significant enhancements in healthcare delivery recently and am truly delighted that this is my medical practice. The general practitioners are forward-thinking and incredibly supportive.

More Info
PB

Paul B. Google 10 months ago

Rating

Great!

Straightforward and reliable product review

Clear and beneficial

More Info
CJ

Craig J. Google 10 months ago

Rating

Excellent!

Compassionate care and swift medical support

I consulted with Dr. Durani who recommended an x-ray and blood work. I completed the x-ray at Finchley Memorial Hospital today. He was extremely attentive and compassionate. In June 2025, I met with diabetic nurse Tito for a consultation, and she was exceptional and meticulous. My urine and blood test results were available by the following day. The service here is outstanding when required, particularly from Dr. Fernandes and Dr. Darren. Medical fitness certificates were also processed promptly and effectively.

More Info
DD

Dee D. Google 11 months ago

Rating

Excellent!

Efficient and friendly medical experience for me

Staff were punctual for my visit, with the nurse being exceptionally friendly and supportive. The front desk personnel provided clear information, and the entire experience was seamless and well-organized.

More Info
BK

Blerim K. Google one year ago

Rating

Excellent!

Exceptional care from compassionate medical professionals

I was thoroughly delighted with my medical visit. Dr. Durani and nurse Sangeeta were both exceptional professionals who provided outstanding care. Much appreciation!

More Info
JL

Jack L. Google one year ago

Rating

Bad!

Worst medical experience ever avoid this gp

I am preparing to escalate my concerns to NHS England and the Parliamentary and Health Service Ombudsperson. Without a doubt, this is an utterly incompetent medical practice. They are incredibly disorganized and consistently fail to follow through on their commitments, frequently missing scheduled callbacks. When patients attempt to clarify appointment details, they discover the practice has inaccurately logged consultation times. Attempting to receive medical attention from this practice is an exhausting and demoralizing experience that borders on the absurd. Their negligence poses a genuine threat to patient well-being and safety.

More Info
TT

Tc T. Google one year ago

Rating

Excellent!

Transformative medical care with compassion and understanding

When we initially settled in this locality, the medical practice was synonymous with hindrance, antagonism, and poor performance, which was evident from the outset. I must emphasize that in the past two years, the recently appointed leadership and personnel have entirely transformed the situation. Throughout my personal gender transition journey, the compassion, consideration, empathy, and assistance I have experienced have been extraordinary. Surprisingly, in an environment typically associated with medical challenges, the staff consistently make me feel genuinely welcomed and appreciated. One can only report based on personal experience, and in my case, that experience unequivocally merits a perfect rating. My heartfelt gratitude goes to Woodlands.

More Info
BF

Bonita F. Google one year ago

Rating

Excellent!

Heartfelt apology to unsung healthcare heroes

I'm feeling genuinely awful about complaining regarding my medical procedure! I ought to understand better, given my 12-year background with the NHS, but everything has transformed dramatically. Receptionists now seem as unwelcoming as parking enforcement officers - you're already despised before uttering a single word! Picture going to work daily, knowing every public interaction involves people who resent your very presence. They believe you're responsible for their illness! Most individuals have no comprehension of the challenging tasks receptionists must navigate to assist patients, so I sincerely apologize for my earlier grumbling.

More Info
JD

Jane D. Google one year ago

Rating

Bad!

Terrible service with frustrating and illogical booking

Absolutely dreadful and illogical procedures. There's no semblance of an organized intake process. Despite advertising the ability to schedule appointments two weeks in advance, they only provide a booking link that activates at 8am. If possible, I'd rate them lower than zero stars, and I'm regrettably trapped with their subpar service.

More Info
MM

M M. Google one year ago

Rating

Excellent!

Compassionate healthcare professionals who truly care

Throughout my ten-year experience with this medical facility, I've encountered nothing but compassionate professionals across every department. Any small hiccups have always been easily addressed through polite communication. For those prone to anger: mutual respect goes a long way, and kindness typically begets kindness 😉. It's evident that the staff, like many NHS services, are overwhelmed and under significant pressure. Despite these challenges, several physicians here demonstrate an extraordinary level of empathy that truly restores one's faith in healthcare. My sincere appreciation.

More Info
VB

Vafa B. Google one year ago

Rating

Excellent!

Great care from compassionate medical team

The doctor and entire staff were absolutely wonderful, incredibly compassionate, and I'm truly grateful for their exceptional care and professionalism 👏🏻

More Info
DL

Dominic L. Google one year ago

Rating

Excellent!

Compassionate care through changing times at woodlands

I've been a patient at Woodlands for a while, and the practice has experienced significant shifts with doctors coming and going, which can create challenges in continuity. Despite these transitions, the practice has managed to adapt and stabilize. Throughout these changes, the care I've received has been comprehensive, and I've consistently been treated with compassion and unhurried attention, always feeling heard and respected. While no medical practice is without flaws, I genuinely cannot criticize the quality of care provided. The introduction of AccuRX for online consultations has notably enhanced my ability to access healthcare services. This system allows GPs to effectively prioritize and manage patient needs, and in my experience, I've been contacted promptly on the same day, with appointments offered when necessary.

More Info
PN

Prince N. Google one year ago

Rating

Excellent!

Warm and caring medical experience at woodlands center

During my recent appointment at Woodlands Medical Centre last Tuesday, I was pleasantly surprised by the warm and welcoming atmosphere. My general practitioner and the reception staff were incredibly compassionate, greeting me with genuine smiles that immediately put me at ease. Their kind demeanor made me feel like I was among close friends, not just medical professionals. The entire interaction was reassuring, and I left the clinic feeling completely confident about my health. My deepest appreciation to the entire team. Peace be with you.

More Info
AB

Afshin B. Google one year ago

Rating

Bad!

Rude receptionist ruins my healthcare experience

Every time I visit GP, the young receptionist (who appears to be of Indian descent) displays a consistently poor attitude. She comes across as extremely discourteous, never using polite language or showing any hint of friendliness. Her approach seems deliberately unhelpful, with her responses constantly being negative and dismissive. In stark contrast, the other reception staff are pleasant, and my doctor - who I also believe is Indian - is absolutely wonderful, being both kind and supportive.

More Info
BS

Bijan S. Google one year ago

Rating

Excellent!

Fantastic medical care that exceeded my expectations

The medical professionals here are truly top-notch, and their service is outstanding. I left my most recent appointment completely satisfied with the care and assistance I was provided.

More Info

For practice staff

Respond to patient feedback

Track improvement over time

Export evidence for CQC inspections

Claim your profile
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 84422339
  • Woodlands Medical Pract 54 Leopold Road East Finchley London N2 8BG

Patient Experience Summary

Feedback on this GP practice reflects a mixed experience with notable service improvements in recent times. Patients consistently praise the quality of clinical care, with physicians demonstrating attentiveness, thorough examinations, and compassionate approaches to patient concerns. Same-day appointment availability has been highlighted as a significant strength, particularly following recent staffing changes. Communication through digital channels such as online triage systems has enhanced accessibility for many patients.

However, reception experience remains inconsistent and represents a key area of concern. Multiple patients report difficulties with appointment booking, including long phone queues and challenges securing slots despite calling at opening times. Some describe reception staff as discourteous, unhelpful, or dismissive when handling requests. Prescription management issues have also been noted, with patients reporting problems obtaining medications or receiving unclear guidance on availability.

The practice appears to have undergone significant transformation in recent years, with newer staff and leadership receiving positive recognition for improving operational efficiency and patient care standards. Patients who have experienced the practice over extended periods acknowledge this positive shift, though some ongoing challenges with booking processes and consistency in reception courtesy persist across the feedback.

Appointment

68.50 %
Great

Reception

65.30 %
Great

Cleanliness

75.00 %
Great

Care

81.20 %
Great

Respect

70.15 %
Great

Seen on time

72.80 %
Great
Filter

Order By

Rating