Feedback on this GP practice reflects a mixed experience with notable service improvements in recent times. Patients consistently praise the quality of clinical care, with physicians demonstrating attentiveness, thorough examinations, and compassionate approaches to patient concerns. Same-day appointment availability has been highlighted as a significant strength, particularly following recent staffing changes. Communication through digital channels such as online triage systems has enhanced accessibility for many patients.
However, reception experience remains inconsistent and represents a key area of concern. Multiple patients report difficulties with appointment booking, including long phone queues and challenges securing slots despite calling at opening times. Some describe reception staff as discourteous, unhelpful, or dismissive when handling requests. Prescription management issues have also been noted, with patients reporting problems obtaining medications or receiving unclear guidance on availability.
The practice appears to have undergone significant transformation in recent years, with newer staff and leadership receiving positive recognition for improving operational efficiency and patient care standards. Patients who have experienced the practice over extended periods acknowledge this positive shift, though some ongoing challenges with booking processes and consistency in reception courtesy persist across the feedback.
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Feedback on this GP practice reflects a mixed experience with notable service improvements in recent times. Patients consistently praise the quality of clinical care, with physicians demonstrating attentiveness, thorough examinations, and compassionate approaches to patient concerns. Same-day appointment availability has been highlighted as a significant strength, particularly following recent staffing changes. Communication through digital channels such as online triage systems has enhanced accessibility for many patients.
However, reception experience remains inconsistent and represents a key area of concern. Multiple patients report difficulties with appointment booking, including long phone queues and challenges securing slots despite calling at opening times. Some describe reception staff as discourteous, unhelpful, or dismissive when handling requests. Prescription management issues have also been noted, with patients reporting problems obtaining medications or receiving unclear guidance on availability.
The practice appears to have undergone significant transformation in recent years, with newer staff and leadership receiving positive recognition for improving operational efficiency and patient care standards. Patients who have experienced the practice over extended periods acknowledge this positive shift, though some ongoing challenges with booking processes and consistency in reception courtesy persist across the feedback.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Chiara S.
one year ago
Excellent!
Compassionate doctor provides exceptional medical care
I came across Dr. Marianna Da Fonseca, who demonstrated exceptional compassion and understanding. Her medical expertise is impressive, and she conducted a thorough examination while providing comprehensive guidance. This was undoubtedly the most outstanding medical consultation I've experienced in London over the past several years.
Helen R.
one year ago
Excellent!
Life-changing care from an understanding doctor
Dr. Fonseca was exceptional - she gave me her full attention, carefully hearing out every detail about my health issues and potential perimenopause symptoms. I appreciated that she took my concerns seriously and didn't minimize my experience. Definitely a healthcare provider I would suggest to others.
Marjaan R.
one year ago
Excellent!
Superb healthcare with caring and attentive professionals
A top-notch medical center with a warm and inviting atmosphere. The personnel are genuinely friendly, and the physicians provide exceptional, personalized care with great attention to detail.
Milly L.
one year ago
Excellent!
Exceptional medical care with compassionate professionals
Exceptional experience with a compassionate team that provides attentive and empathetic care, making every patient feel valued and supported, no matter the complexity of their medical concern. I have absolutely no criticisms of the staff and would enthusiastically recommend and revisit this facility for all my healthcare requirements!!
Arunan P.
one year ago
Excellent!
Compassionate care that exceeded my expectations
The medical staff have demonstrated exceptional compassion, understanding, and tremendous support throughout my experience.
Louisa M.
one year ago
Bad!
Unprofessional and rude customer service nightmare
receptionist rudely cut off our conversation when i tried to discuss my test results, despite being told by the doctor i would be connected with a colleague. she was dismissive and abruptly ended the call, leaving me frustrated and without the information i needed about my medical situation
Jacqueline (.
one year ago
Great!
Great care from compassionate medical team
Dr Fonseca provides outstanding primary care, and the nursing staff at this medical practice are equally commendable.
Marilou A.
one year ago
Excellent!
Exceptional care from a compassionate medical professional
Dr. Mariana was incredibly welcoming and supportive, exceeding all my expectations. My visit to this general practitioner was fantastic, and I'm thoroughly satisfied with every aspect of my experience.
Ellen M.
one year ago
Excellent!
Warm and inviting medical practice with great staff
A delightful clinic with an incredibly warm and inviting atmosphere - the staff and personnel are genuinely kind and make you feel right at home!
Alexia H.
one year ago
Great!
Caring doctor but challenging appointment system
I've discovered the medical practice to be quite beneficial, with Dr Fonseca demonstrating excellent care by attentively listening and responding appropriately. However, securing an appointment remains challenging, particularly for same-day consultations. Despite calling first thing in the morning, you'll likely find yourself waiting in a queue with all available slots already filled. The digital communication channels are relatively effective, and you can expect to receive a reply when using their messaging system.
Abdul R.
one year ago
Excellent!
Compassionate care that truly listens and heals
I had an exceptional visit to Woodlands Medical Practice. My persistent cough was causing me significant worry, but Dr. Hameed was incredibly attentive and listened intently to my symptoms. The doctor conducted a comprehensive examination and provided a detailed explanation of my condition, ensuring I fully comprehended the proposed treatment approach. The ability to secure same-day appointments is an incredible benefit that sets this practice apart. After my consultation, I felt completely at ease and trusted in the quality of care I received. I wholeheartedly endorse this medical practice for anyone seeking top-notch healthcare in the region. My sincere gratitude goes out to the entire team for their outstanding professional support!
Billal Z.
one year ago
Excellent!
Great care and compassionate medical professionals
I was thoroughly impressed by my visit to Woodlands Medical Practise. From the instant I entered, the staff demonstrated exceptional professionalism and warmth. Doctors Hameed and Durani were attentive listeners who addressed my health concerns with remarkable clarity, which instilled a sense of trust in their proposed treatment approach. I have enthusiastically shared recommendations about this practice with all my relatives and friends in the area. Sincere appreciation to the entire team.
Vicki B.
one year ago
Excellent!
Compassionate care from fantastic family doctors
The medical professionals at this practice have consistently provided exceptional care for both myself and my kids, which is why I give them a perfect score. Scheduling appointments is always straightforward, and the nursing staff is equally outstanding.
Freya F.
one year ago
Bad!
Terrible healthcare that endangers patient's life
If I could give zero stars, I absolutely would. This medical practice is utterly absurd! They confiscated a salbutamol inhaler from a fragile asthmatic during WINTER! Eliminated Epi pens from my prescription despite my having a life-threatening anaphylactic reaction less than six months earlier. The front desk staff are extremely rude and unpleasant. Dr Ham**d criticized me for being overweight, claimed I could die at any moment, but when I requested a letter documenting this for religious purposes, I was told I could obtain it for £50 in CASH. I have been prevented from consulting any physician other than Dr Ham**d. Now they have refused some prescriptions that were originally authorized by my respiratory specialists at a dedicated hospital! I absolutely cannot recommend this practice to anyone. UPDATES TO FOLLOW: I just received a phone call from Dr Ham**d at 7:13pm (well after standard clinic hours) to complain about my review. She was shouting at someone with serious medical conditions so loudly that my hard of hearing father heard her from three rooms away and had to take over the call and explain how inappropriate such behavior is for a doctor addressing a critically ill patient at risk of dying.
Prashant S.
one year ago
Excellent!
Exceptional care and compassion at woodland medical centre
I recently had the pleasure of consulting at Woodland Medical Centre, and my experience was truly outstanding. Dr. Hammeed demonstrated exceptional professionalism, showing genuine care and remarkable attentiveness throughout my appointment. She carefully listened to my health concerns and provided thorough, easy-to-understand explanations that immediately put me at ease. Moreover, the entire centre's staff was welcoming and well-organized, which contributed to a seamless and stress-free visit. Without hesitation, I would enthusiastically recommend both Woodland Medical Centre and Dr. Hammeed to anyone in search of superior medical care.
Elaine M.
one year ago
Excellent!
Compassionate doctor provides top-notch medical care
Visited Dr. Fonseca for a consultation and was thoroughly impressed. She made me feel heard and gave me confidence that she will diligently manage my healthcare needs with a comprehensive approach.
Mario.s D.
one year ago
Excellent!
Exceptional doctor with amazing patient care
What a delightfully uplifting and pleasant encounter I experienced with Dr. Mariana Fonseca today. She was genuinely warm, kind, and engaging. I truly appreciate how quickly she was able to see me!
Mr K.
one year ago
Bad!
Worst medical practice ever experienced in my life
I'm at a loss for how to articulate my encounters with this medical practice. The personnel demonstrate inconsistent and frequently discourteous behavior towards me, a sentiment seemingly shared by other patients based on their feedback. There are occasions when I receive abrupt notifications informing me that my prescription has been denied, and on alternate days, they simply lack the necessary medication. To add insult to injury, I've discovered local takeaway restaurants with more favorable reputation scores than this general practice, which effectively substantiates my criticism.
Paula M.
one year ago
Excellent!
Compassionate care for my daughter's health needs
Excellent service when helping my adolescent child. Secured a convenient post-school consultation and was promptly attended to by a compassionate physician who carefully heard her concerns and promptly addressed her medical needs.
Tracy P.
one year ago
Excellent!
Exceptional care and quick service at woodlands
Consistently impressed by the care at Woodlands. Thrilled with how quickly I could schedule an appointment and be seen without any delay. Truly enjoyable experience meeting one of their new physicians.