Patient Experience Summary

Feedback on this GP practice reflects a mixed experience with notable service improvements in recent times. Patients consistently praise the quality of clinical care, with physicians demonstrating attentiveness, thorough examinations, and compassionate approaches to patient concerns. Same-day appointment availability has been highlighted as a significant strength, particularly following recent staffing changes. Communication through digital channels such as online triage systems has enhanced accessibility for many patients.

However, reception experience remains inconsistent and represents a key area of concern. Multiple patients report difficulties with appointment booking, including long phone queues and challenges securing slots despite calling at opening times. Some describe reception staff as discourteous, unhelpful, or dismissive when handling requests. Prescription management issues have also been noted, with patients reporting problems obtaining medications or receiving unclear guidance on availability.

The practice appears to have undergone significant transformation in recent years, with newer staff and leadership receiving positive recognition for improving operational efficiency and patient care standards. Patients who have experienced the practice over extended periods acknowledge this positive shift, though some ongoing challenges with booking processes and consistency in reception courtesy persist across the feedback.

Appointment

68.50 %
Great

Reception

65.30 %
Great

Cleanliness

75.00 %
Great

Care

81.20 %
Great

Respect

70.15 %
Great

Seen on time

72.80 %
Great

Filter

GG

Garys G. Google one year ago

Rating

Excellent!

Fantastic staff transforms medical practice experience

The front desk staff recently hired have significantly improved the clinic's operational workflow. Additionally, the medical team has been refreshed with some new physicians, which benefits all patients.

More Info
RB

Renata B. Google one year ago

Rating

Excellent!

Amazing healthcare team with top-notch service

The medical staff here are incredibly welcoming and kind. Their customer service is top-notch, and they consistently go above and beyond to assist patients. Much appreciation.

More Info
HH

Hussein H. Google one year ago

Rating

Excellent!

Exceptional care from a truly compassionate doctor

Dr. Hameed demonstrated exceptional professionalism. The service provided was truly outstanding, and I am deeply appreciative.

More Info
PH

Pat H. Google one year ago

Rating

Excellent!

Exceptional care at a top-notch medical practice

Dr Durani is an OUTSTANDING general practitioner. The entire staff performed exceptionally well. Kudos to the team. Patients crave feeling understood and validated... and they absolutely succeeded in doing just that!

More Info
AS

Amy S. Google one year ago

Rating

Excellent!

Compassionate and quick healthcare that truly listens

Exceptional general practitioner who truly stands out. Their responsiveness is remarkable and incredibly prompt. Every interaction makes me feel genuinely supported and valued by the entire medical team.

More Info
OE

Ozge E. Google one year ago

Rating

Excellent!

Exceptional healthcare with compassionate and attentive team

The team here is exceptional and compassionate. Whenever I arrive, the front desk personnel demonstrate genuine concern and work diligently to assist me with my requests. The physicians consistently provide outstanding care that extends well beyond standard medical treatment.

More Info
SS

Sara S. Google one year ago

Rating

Excellent!

Fantastic service with caring medical professionals

The staff at the front desk, Krishna, provides exceptional assistance, and Dr. Hamid demonstrates a compassionate and attentive approach to patient care.

More Info
WS

Waheed S. Google one year ago

Rating

Excellent!

Friendly reception at woodlands medical practice rocks

During my recent appointment at Woodlands Medical Practice in East Finchley, I found Krishna at the reception desk to be exceptionally supportive and compassionate.

More Info
AM

Allison M. Google one year ago

Rating

Excellent!

Fantastic healthcare service with compassionate staff

Superb service from start to finish. The administrative team was incredibly welcoming and supportive. The medical professionals, particularly Dr Hameed, are outstanding. The general practice has seen remarkable enhancements since her leadership began. Completely delighted with the entire healthcare experience!

More Info
SS

Sham S. Google one year ago

Rating

Excellent!

Excellent doctors and staff at woodlands medical practice

The staff at Woodlands Medical Practice in East Finchley are friendly and supportive. Dr. Nousheen Hamid and Dr. Jagruti Gohil are exceptional healthcare professionals who provide outstanding medical care.

More Info
AL

Anushka L. Google one year ago

Rating

Excellent!

Exceptional healthcare with caring and attentive doctors

Exceptional service at this medical clinic. The personnel are welcoming and competent. Scheduling consultations is straightforward. The physicians are outstanding, taking care to thoroughly explain medical details and deliver top-notch treatment. Absolutely worth recommending!

More Info
GF

Gbenga F. Google one year ago

Rating

Excellent!

Incredible doctor with amazing patient care

Dr. Kryshna demonstrated exceptional patience and provided outstanding assistance during my appointment. I also want to extend my gratitude to Dr. Michael. Highly recommended! 👍👍

More Info
RR

Rez R. Google one year ago

Rating

Bad!

Terrible reception service with disrespectful krishna

The reception staff, specifically Krishna, consistently demonstrates an unacceptable level of discourtesy and condescension. Her interactions are markedly unprofessional, and we have encountered her deliberate rudeness on numerous occasions. The team's standards fall significantly below what one would reasonably expect from front desk personnel. Her communication style is consistently disrespectful. It is imperative that management take action and ensure their receptionists are properly trained in basic customer service etiquette, focusing on respect and courtesy when engaging with guests.

More Info
AB

Aruna B. Google one year ago

Rating

Excellent!

Amazing healthcare service with caring professionals

I'm awarding a full 5 stars for the exceptional service from start to finish, beginning with the swift booking process on Accurex this morning and being contacted within 2 hours for an evening face-to-face appointment. Dr. Michael Zemenides, whom I met for the first time, was incredibly welcoming with a warm smile that instantly put me at ease. He even apologized for running 10 minutes behind schedule, which I found very considerate. During the consultation, he was meticulous in reviewing my symptoms and conducting the examination, and I never felt rushed. He provided advice and made a referral. The reception staff, Joe Herbert and Mary Cronin, were equally fantastic - friendly and informative, especially regarding the new system changes. I left the appointment feeling positive and reassured. Additionally, Dr. Hameed, as a partner, has implemented wonderful improvements that clearly benefit patients. Heartfelt thanks to the entire team for maintaining such high standards of care and professionalism.

More Info
SM

Scott M. Google one year ago

Rating

Excellent!

Compassionate doctor who truly cares about patients

Dr. Hamid demonstrates exceptional compassion and provides outstanding support to his patients, always going above and beyond to ensure their comfort and well-being.

More Info
SB

Steve B. Google one year ago

Rating

Excellent!

Fantastic medical care at woodlands practice

Dr. Hameed and his colleagues at Woodlands Medical Practice provide outstanding care. Scheduling appointments is convenient, they offer immediate phone consultations, and the front desk staff are incredibly friendly and helpful. I cannot speak highly enough about this practice!

More Info
JE

James E. Google one year ago

Rating

Excellent!

Fast service and compassionate care from dr hameed

I scheduled a morning consultation with Dr. Hameed, securing a slot at 9:40am just after my initial call at 8am. Initially apprehensive about my health concerns, I found the appointment thoroughly comprehensive and walked out feeling completely at ease. I enthusiastically endorse this medical practice.

More Info
MZ

Mike Z. Google one year ago

Rating

Excellent!

Exceptional care from compassionate medical professionals

Exceptional healthcare facility that I'd wholeheartedly endorse to my loved ones and close acquaintances.

More Info
TP

Tammy P. Google one year ago

Rating

Excellent!

Compassionate doctor who truly cares about patients

The practice has truly transformed since the new general practitioner arrived. You can now secure a consultation on the very day you reach out. Dr. Hameed consistently demonstrates exceptional care, carefully listening to patients and providing comprehensive support. I cannot speak highly enough of her remarkable approach to healthcare.

More Info
SM

Scott M. Google one year ago

Rating

Excellent!

Excellent service with caring medical professionals

Scheduled promptly and processed efficiently, staff demonstrated high-level professionalism and genuine empathy throughout my visit.

More Info

For practice staff

Respond to patient feedback

Track improvement over time

Export evidence for CQC inspections

Claim your profile
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 84422339
  • Woodlands Medical Pract 54 Leopold Road East Finchley London N2 8BG

Patient Experience Summary

Feedback on this GP practice reflects a mixed experience with notable service improvements in recent times. Patients consistently praise the quality of clinical care, with physicians demonstrating attentiveness, thorough examinations, and compassionate approaches to patient concerns. Same-day appointment availability has been highlighted as a significant strength, particularly following recent staffing changes. Communication through digital channels such as online triage systems has enhanced accessibility for many patients.

However, reception experience remains inconsistent and represents a key area of concern. Multiple patients report difficulties with appointment booking, including long phone queues and challenges securing slots despite calling at opening times. Some describe reception staff as discourteous, unhelpful, or dismissive when handling requests. Prescription management issues have also been noted, with patients reporting problems obtaining medications or receiving unclear guidance on availability.

The practice appears to have undergone significant transformation in recent years, with newer staff and leadership receiving positive recognition for improving operational efficiency and patient care standards. Patients who have experienced the practice over extended periods acknowledge this positive shift, though some ongoing challenges with booking processes and consistency in reception courtesy persist across the feedback.

Appointment

68.50 %
Great

Reception

65.30 %
Great

Cleanliness

75.00 %
Great

Care

81.20 %
Great

Respect

70.15 %
Great

Seen on time

72.80 %
Great
Filter

Order By

Rating