Patient Experience Summary

Feedback on this GP practice reflects a mixed experience with notable service improvements in recent times. Patients consistently praise the quality of clinical care, with physicians demonstrating attentiveness, thorough examinations, and compassionate approaches to patient concerns. Same-day appointment availability has been highlighted as a significant strength, particularly following recent staffing changes. Communication through digital channels such as online triage systems has enhanced accessibility for many patients.

However, reception experience remains inconsistent and represents a key area of concern. Multiple patients report difficulties with appointment booking, including long phone queues and challenges securing slots despite calling at opening times. Some describe reception staff as discourteous, unhelpful, or dismissive when handling requests. Prescription management issues have also been noted, with patients reporting problems obtaining medications or receiving unclear guidance on availability.

The practice appears to have undergone significant transformation in recent years, with newer staff and leadership receiving positive recognition for improving operational efficiency and patient care standards. Patients who have experienced the practice over extended periods acknowledge this positive shift, though some ongoing challenges with booking processes and consistency in reception courtesy persist across the feedback.

Appointment

68.50 %
Great

Reception

65.30 %
Great

Cleanliness

75.00 %
Great

Care

81.20 %
Great

Respect

70.15 %
Great

Seen on time

72.80 %
Great

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SF

Samantha F. Google one year ago

Rating

Excellent!

Exceptional service from kryshna and caring doctors

Kryshna at the front desk is absolutely fantastic! She went the extra mile to assist me, and the medical staff are consistently wonderful. I cannot recommend this place highly enough!

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CB

Cathy B. Google one year ago

Rating

Excellent!

Incredible medical care that exceeded all expectations

What an incredible upgrade - I've been dealing with this medical practice for over two decades and previously had less-than-stellar interactions. The recent changes have been absolutely remarkable. Perfect score for their patient care, quick communication, compassionate approach, and streamlined service 🥳

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AG

Allison G. Google one year ago

Rating

Excellent!

Compassionate care from a wonderful medical team

I find this medical center to be truly exceptional. Dr Hameed demonstrates remarkable compassion and attentiveness, consistently going above and beyond to address my health concerns. The front desk staff are equally delightful and welcoming.

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MB

Model B. Google one year ago

Rating

Average!

Terrible customer service from unhelpful receptionists

The front desk staff demonstrated an appalling lack of professionalism. I informed them that a family member was advised by medical personnel to undergo blood work within a 72-hour window. The receptionist, Jai Halai, contradicted this by claiming the appointment was scheduled for a week later. Subsequently, the doctors contacted me three days afterward, asserting that the blood tests were requested for a week out, despite my original urgent timeline. The entire situation was completely absurd and frustrating.

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SD

Saroj D. Google one year ago

Rating

Excellent!

Amazing customer service that makes me feel secure

Every interaction is marked by utmost professionalism, and the staff consistently demonstrates exceptional warmth and approachability. I experience a sense of complete ease and trust, knowing I'm receiving top-tier care. The service is consistently outstanding in every respect.

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NG

Nick G. Google one year ago

Rating

Excellent!

Compassionate care for our wonderful local community

A truly wonderful neighborhood medical practice that genuinely prioritizes patient care. They go above and beyond to be available through multiple communication channels - whether you prefer face-to-face consultations, telephone conversations, or online interactions. Heartfelt appreciation to the entire staff for their commitment and compassion. We feel incredibly fortunate to have such an outstanding healthcare team serving our community.

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IC

Inky C. Google one year ago

Rating

Bad!

Worst healthcare experience ever avoid at all costs

Not even worthy of a single star rating. My experience with this medical practice has been utterly terrible, with staff consistently demonstrating a complete lack of support. Take my strong recommendation and steer clear of this place. UPDATE: I've now registered with a new GP practice that is truly exceptional, which has further highlighted how the numerous problems at Woodlands were primarily due to the staff's incompetence rather than systemic healthcare funding issues.

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RA

Ryan A. Google one year ago

Rating

Excellent!

Friendly staff but phone support needs improvement

Friendly staff at the location provide excellent face-to-face assistance, though getting through on the phone can be somewhat time-consuming.

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JA

Jeremie A. Google one year ago

Rating

Excellent!

Compassionate doctor who truly listens and helps

Dr. Hameed is an exceptional physician. He provided incredibly clear explanations about things I previously didn't comprehend and helped me feel completely comfortable. The Online Triage system is also fantastic, allowing me to skip the typical phone waiting lines. Continue your excellent work, team!

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RR

R R. Google 2 years ago

Rating

Excellent!

Exceptional care from a truly compassionate medical team

Dr. N and her colleagues are absolutely fantastic! We've recently become patients at this clinic, and the quality of service, compassion, and expertise is truly exceptional. This is a genuinely warm family medical practice with staff who are deeply committed and consistently go above and beyond for their patients!

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LS

Liam S. Google 2 years ago

Rating

Excellent!

Caring staff make every visit worthwhile

Every visit here is consistently excellent. For those with a reasonable amount of understanding and who recognize the high workload of the NHS, you won't find a superior service anywhere else.

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NN

Nh N. Google 2 years ago

Rating

Excellent!

Lifesaver pediatric clinic with caring staff

Excellent experience. Urgently required a last-minute consultation for my young child and successfully secured a same-day slot. The physician was incredibly welcoming and helped us feel completely comfortable.

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SM

Samiha M. Google 2 years ago

Rating

Excellent!

Exceptional care from dr hameed saves the day

I was initially skeptical about this medical practice due to its past negative reputation, which I had previously shared. However, they have genuinely transformed their approach. The quality of patient care has significantly improved, and the physicians are now much more approachable and communicative. My experience with Dr. Hameed was particularly exceptional. She comprehensively addressed every inquiry I had, providing in-depth explanations and even directed me to additional materials that helped me gain a deeper understanding of my medical situation.

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MS

Myrna S. Google 2 years ago

Rating

Excellent!

Frustrating waste of time at finchley memorial hospital

I was left in the dark about the requirement for a fasting blood test, and after enduring a frustrating hour-long wait at Finchley memorial hospital due to the receptionist's oversight in not registering me, I ultimately couldn't proceed with the blood test because I hadn't fasted beforehand.

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RC

Rani C. Google 2 years ago

Rating

Bad!

Terrible medical practice with unhelpful rude receptionists

This is an absolutely terrible healthcare facility. My son has been unwell for three weeks, and their online support requires at least an hour of waiting. The receptionists, Sharon and Jay Halai, are incredibly frustrating. My son is sick and has missed four days of school, and this practice is doing nothing to help. This woodland medical practice desperately needs improvement, particularly with their reception staff. They are extremely discourteous and completely unhelpful. When you call at 7:59, the surgery is closed, but the moment it's 8:00, you're caller number 18 or 20, and by the time your turn comes, they claim all appointments are gone. If you explain that you called precisely at 8:00, they simply respond that it's not their problem. When requesting a next-day appointment, they instruct you to call first thing in the morning, and for future appointments, they state the slots aren't open yet. I cannot comprehend how one is supposed to secure an appointment. Consider how these receptionists, Sharon and Jay, might treat elderly patients. The medical department urgently needs to investigate this surgery's operations.

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JE

Jordan E. Google 2 years ago

Rating

Excellent!

Exceptional care at woodlands medical practice

I'm thoroughly impressed with the Woodlands practice; the level of care is exceptional, and every staff member goes above and beyond to be incredibly supportive and accommodating.

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SP

Sue P. Google 2 years ago

Rating

Excellent!

Compassionate care from amazing healthcare professionals

I'm incredibly satisfied with this medical practice and cannot express enough gratitude for their exceptional care and service.

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RB

Reyland B. Google 2 years ago

Rating

Excellent!

Caring medical team makes healing feel like home

Excellent Medical Professionals & Compassionate Physicians 🩺❤️

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EP

Ela P. Google 2 years ago

Rating

Excellent!

Exceptional care and support from woodlands practice team

I've been a loyal patient at Woodlands Practice since 2009, and they have consistently provided exceptional care. When I recently required urgent medical assistance, the surgery went above and beyond to help me promptly. I was genuinely impressed by their swift response and the incredible level of attention I received from the doctor. The medical team's supportive approach and dedication to addressing my health concerns were truly remarkable. The doctor personally called me twice - first for an in-depth discussion about my condition, and then again to follow up and provide detailed guidance on managing my problem effectively. I am deeply appreciative of their comprehensive and compassionate approach to my healthcare needs. Thank you.

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CT

Charles T. Google 2 years ago

Rating

Excellent!

Consistent quality care at my trusted medical practice

Throughout my decade-long relationship with this medical practice, I have consistently experienced service that meets my expectations without fault.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 84422339
  • Woodlands Medical Pract 54 Leopold Road East Finchley London N2 8BG

Patient Experience Summary

Feedback on this GP practice reflects a mixed experience with notable service improvements in recent times. Patients consistently praise the quality of clinical care, with physicians demonstrating attentiveness, thorough examinations, and compassionate approaches to patient concerns. Same-day appointment availability has been highlighted as a significant strength, particularly following recent staffing changes. Communication through digital channels such as online triage systems has enhanced accessibility for many patients.

However, reception experience remains inconsistent and represents a key area of concern. Multiple patients report difficulties with appointment booking, including long phone queues and challenges securing slots despite calling at opening times. Some describe reception staff as discourteous, unhelpful, or dismissive when handling requests. Prescription management issues have also been noted, with patients reporting problems obtaining medications or receiving unclear guidance on availability.

The practice appears to have undergone significant transformation in recent years, with newer staff and leadership receiving positive recognition for improving operational efficiency and patient care standards. Patients who have experienced the practice over extended periods acknowledge this positive shift, though some ongoing challenges with booking processes and consistency in reception courtesy persist across the feedback.

Appointment

68.50 %
Great

Reception

65.30 %
Great

Cleanliness

75.00 %
Great

Care

81.20 %
Great

Respect

70.15 %
Great

Seen on time

72.80 %
Great
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