Woodlands Medical Practice

Compassionate care through decades of medical support

We've been patients at this medical practice for more than four and a half decades, and we're truly delighted with the exceptional care they've provided to our entire family. We also deeply understand and recognize the immense challenges and strain currently facing the National Health Service, so we want to extend our heartfelt gratitude and commendation to all the dedicated staff.

Exceptional doctor saves patient from healthcare despair

After a prolonged absence from medical care, I had practically given up on healthcare professionals. But Dr. Hameed completely changed my perspective - they were incredibly helpful, providing clear information and demonstrating genuine expertise, which is rare in today's medical landscape. As for everything else, it was utterly unremarkable. My 5-star rating is exclusively for the doctor, not the overall experience. Sincere appreciation to the doctor 👍

Terrible customer service ruins medical practice experience

Every interaction with their front desk staff results in frustration. Whenever I try to schedule an appointment, they consistently refuse to help me. This medical office is completely ineffective, and I find their customer service absolutely terrible.

Pharmacy service that exceeded my expectations

I can't comprehend the critical comments because this service has been incredibly supportive and consistently delivers prescription CDs exactly when expected.

Dependable medical care with compassionate staff

I've been receiving medical care at this practice since 2007 but recently had to transfer due to relocating. Throughout the years, the clinic has experienced various challenges, yet remains fundamentally excellent. The physicians are consistently supportive, the nursing staff are truly outstanding, and the recently hired front desk team are remarkably accommodating. My sincere appreciation goes out to them.

Exceptional care and compassionate medical team

The recently hired front desk personnel and team are incredibly accommodating and accessible. I deeply appreciate Dr. Fernandez's expertise and medical approach, as he demonstrates exceptional attentiveness and employs diverse strategies to ensure I receive the most appropriate treatment and necessary medical intervention.

Worst customer service experience ever

I reached out to schedule an appointment yesterday, only to learn about some technical issue preventing any bookings. Undeterred, I called precisely at 8:00 this morning, finding myself 13th in the queue. I endured the irritating background music, hoping for a successful resolution. When my turn finally arrived, they casually informed me that the final appointment had just been allocated. How frustrating for someone like me who rarely has the opportunity to make such calls due to constant work commitments! Simply incredible how difficult they've made this process!

Compassionate care and thorough medical support

I cannot express enough appreciation for the exceptional medical attention provided by this physician and his staff. They were thorough in ordering comprehensive diagnostic tests, attentively heard my medical concerns, and professionally guided me to the most suitable specialist for my condition. I wholeheartedly award them a perfect rating!!

Rude receptionists make healthcare a frustrating nightmare

The receptionists at this facility display an unacceptable level of discourtesy. It's striking how numerous complaints exist about their unprofessional behavior, yet seemingly no action is taken. They are dishonest and offer zero constructive assistance. They promise return calls that never materialize. These individuals represent the NHS, and as an NHS employee myself, I'm deeply embarrassed. My parents have mental disabilities, and despite our repeated requests for written communication, they persistently telephone two individuals who struggle with communication. We've sought prescription assistance, and they callously claimed it was "impossible" - since when is providing a simple document such a challenging task? I intend to file a formal complaint with NHS, demanding either their immediate removal or comprehensive retraining. Their conduct is causing more harm than healing, exacerbating patients' existing challenges instead of providing supportive care.

Terrible service and unbearable noise level

The ear-splitting volume would give you a serious headache, and their customer service response time is so slow you might expire before getting any help.

Worst medical service ever terrible healthcare experience

Woodlands and Squires Lane are in fierce competition for the title of the worst general practice clinic. They issue prescriptions for medications that are out of stock everywhere, and when you request them to change the prescription, they simply tell you to contact the pharmacy yourself. After a week of being bounced around like a ping-pong ball, I reached the final day of my treatment deadline. To my dismay, they refused to provide a physical prescription that would allow me to check stock at multiple pharmacies. As other reviewers have noted, the receptionists consistently provide dishonest and half-hearted responses without ever following through. Multiple times I was assured that the doctor would call me back, but unsurprisingly, not a single call was received, forcing me to return to the clinic only to be dismissed again. In essence, if you enjoy being neglected and want to remain unwell, with receptionists who show absolutely no concern for patient care, Woodlands is the perfect place for you 👍

Amazing care from a compassionate doctor

Krishna - I'm grateful as my blood pressure is showing improvement :-) Dr Fernandez, your assistance has been truly remarkable. You've been exceptionally supportive throughout this difficult period, guiding me with a calm, informative, and highly professional approach. JK