Woodlands Park Health Centre

Felt listened to and well supported

I'm very satisfied with my experience.

Reception staff made me feel welcome

The staff member I saw was lovely.

Felt genuinely listened to and cared for

Caring, skilled, and well-organised care

Relaxed checkup with a cheerful clinician

I attended my annual checkup today and encountered a very friendly and approachable clinician who created a relaxed atmosphere with good humour throughout the appointment. This was exactly what I needed, particularly when receiving feedback about my blood pressure reading being slightly elevated.

Long phone queues and dismissive reception staff

Whenever I contact the practice by phone, I experience lengthy delays before reaching someone, and I have found some of the front desk team to be unhelpful and dismissive in their manner. The time spent waiting on hold is considerable and frustrating.

Well-organised practice with professional staff

A well-organised practice with a professional team. I would strongly recommend this service.

Long wait times despite short queue

Good medical staff. However, the reception area could benefit from additional support, as wait times at the front desk seem lengthy even when you're first in the queue.

Reception staff made us feel unwelcome

The clinician attempted to contact us on multiple occasions, but we were unavailable each time as the matter required a private conversation. We visited the practice in person since we had recently registered and needed clarification on how things worked. The receptionist's manner was defensive and unhelpful, seeming anticipatory of conflict and showing reluctance to assist us. We felt dissatisfied with our experience and decided to register elsewhere. When we contacted the practice management to raise our concerns, they indicated they were aware of the interaction and disagreed with our perception of the receptionist's conduct.

Phone reception staff were dismissive and rude

The demeanor displayed when contacting the practice is rather disappointing, with a somewhat dismissive approach rather than genuinely hearing what the patient is calling about. There appears to be an imbalance in how interactions are conducted, with respect seeming to flow in only one direction rather than being mutual. This matter would benefit from attention and improvement.

Friendly staff and smooth booking process

The team here are welcoming and approachable, and the booking system functions effectively.

Repeat prescriptions always take too long

I consistently experience delays when attempting to collect my repeat medications!

Quick appointment when I needed one

I relocated to this practice over the past year after becoming dissatisfied with the standard of care at my former surgery. When I recently needed to attend the surgery for an unexpected health concern, I found the promptness of my appointment and the quality of care provided to be exceptional. The entire experience has been excellent throughout.

Quick phone appointment sorted my urgent issue

Today I called on my way home from work hoping to get an emergency appointment, as I had been experiencing significant discomfort throughout the day. A telephone appointment was arranged and within 5 minutes I received a call back. I described my symptoms and was asked to attend the practice immediately. Within 45 minutes of making my initial call, I had been seen, examined and given a prescription. The service was excellent and I would highly recommend it. 5 stars.

Reception staff were dismissive and unhelpful

The reception team's manner was discourteous and fell short of professional standards.

Quick response when we needed help most

Called the Centre in the evening regarding a wound dressing issue on a family member's foot, with the next available appointment being a couple of days away. A clinical team arrived within twenty minutes, assessed the situation, cleaned the area, and applied a fresh dressing while also providing additional supplies for future use. I was impressed by how quickly they responded and the professional, meticulous manner in which they handled the situation. I am very grateful for their service.

Quick appointment with reassuring professional care

Attended an urgent appointment with my granddaughter. The healthcare professional who saw us demonstrated excellent professionalism and established a wonderful rapport with my young granddaughter. The assessment was comprehensive and conducted in a warm, professional manner. Throughout the appointment, we felt reassured and supported. I wanted to share this positive feedback to express our gratitude during what we recognise is a challenging period for NHS staff.

Friendly reception staff made booking easy

Highly Recommended for this GP Practice

Waiting room music was far too loud

I attended an appointment today and noticed the music playing in the background was quite loud rather than providing subtle ambient sound.

Appointments available and staff genuinely compassionate

I am relocating away from the area and will therefore be leaving this practice. I wanted to share my feedback before I go, particularly as I recognise that most people tend to take the time to write reviews when they have complaints to make. My family have been attending this practice for approximately four years and have consistently had a positive experience. The team demonstrates genuine care, sound judgment, efficient organisation and impartiality. I have been especially impressed with how they work with younger patients. Appointments have consistently been accessible, including during the initial pandemic period. GPs have maintained their services throughout the health crisis despite what some media coverage might suggest. I have been able to access face-to-face consultations when required, and have also benefited from telephone appointments, which suited my circumstances better on certain occasions. The staff at this surgery are performing admirably within a system that faces significant resource constraints and operational pressures. I hope to locate a practice of similar quality in my new location. Thank you very much.

Well looked after from start to finish

Excellent experience. I have received outstanding care from the medical team and all members of staff. I would highly recommend this practice to others. Thank you to everyone involved.