Woodlands Park Health Centre

Reception staff need better training on discretion

The clinical staff have been excellent and provided me with substantial support, however my experience with the reception team has been less positive. On one occasion, I observed a member of the reception staff speaking about me in hushed tones to a colleague, which I found to be unprofessional behaviour.

Reception gave inaccurate information repeatedly

I have been liaising with this practice on behalf of my elderly relative and have found the process quite challenging throughout. Communication could be clearer, as explanations often lack sufficient detail, which has resulted in misunderstandings even in straightforward matters. The reception team has provided inconsistent information on several occasions. My relative has consequently become reluctant to engage with the practice, which is regrettable. Overall, the experience has been disappointing.

Left waiting in rain, treated without dignity

Extremely disappointing experience since registering just over a year ago following a house move, though I am actively seeking alternative care. I have been reluctant to book appointments here and have preferred to manage health concerns independently rather than attend this practice. Approximately a year ago, I contacted the surgery regarding a sensitive medical matter that I believed would be straightforward to address. During the telephone call, I was given information about my condition which caused me significant distress, yet I felt I received no emotional support—I was simply instructed to attend the practice for an appointment. When I eventually came in, I was required to wait outside in heavy rain for around 25 minutes, which made me late for my appointment. After being invited inside, I waited a further 15 minutes before being seen. The clinician who attended did not introduce themselves or greet me, instead immediately instructing me to lie on the examination bed and undress. I was upset and anxious at this point, but was not offered any covering for privacy or dignity. The clinician stood at a distance, observed briefly for a few seconds, confirmed the suspected condition, and asked me to get dressed before leaving the room, stating someone would contact me about treatment within hours. I was left feeling distressed, embarrassed and humiliated with no explanation or reassurance. When the follow-up call came, the clinician appeared to lack information about my case and, when I asked questions, they paused to search online before reading information aloud to me. Although I did eventually receive treatment, I chose to pursue this privately rather than return to this practice. The experience has left me with lasting negative feelings—even passing the surgery now causes me discomfort as I recall how poorly I was treated. I have also found the reception staff to be unhelpful and unprofessional. Based on my experience and feedback from others registered here, I would caution against choosing this practice.

Staff listened and took time with me

Excellent team and facilities, wonderful to see such dedication to patient care!

Friendly reception made the visit pleasant

Excellent care provided!

Proactive doctors who listen and refer quickly

The medical professionals at this practice demonstrate a proactive approach and, based on my visits, promptly refer any health matters that require specialist attention. Throughout my time as a patient, I have found all the clinical staff to be very friendly and approachable, and the administrative team at the front desk are equally pleasant and helpful.

Quick appointments with friendly and helpful staff

The medical staff here are approachable and supportive, and I appreciated how promptly I was able to be seen.