Woodlands Surgery
Poor! (69 reviews)
Poor! (69 reviews)
Feedback on this practice reflects a mixed experience with notable contrasts across different service areas. Positive comments highlight responsive care during urgent situations, with some patients praising prompt appointment access, professional medical staff, and courteous interactions. Several reviews commend the booking system, medication refill efficiency, and the attentiveness of specific clinical team members. However, significant concerns emerge around reception experience, with multiple patients reporting discourteous staff behaviour, communication barriers, and accessibility challenges. Appointment booking presents particular friction, with complaints about same-day-only scheduling, long waiting times, and difficulty securing slots. Some patients describe feeling dismissed or disrespected during interactions, particularly regarding urgent care requests and accessibility needs.
Waiting experience and responsiveness issues appear across several reviews, with patients reporting delays, unresponsiveness to calls, and difficulty reaching the practice. A subset of feedback raises concerns about staff professionalism and the quality of clinical consultations, with some describing rushed appointments and lack of engagement. Conversely, other patients report consistently positive experiences with organisation, continuity of care, and reassurance provided by the medical team. The variation in feedback suggests service quality may depend significantly on which staff member or department patients interact with, and the nature of their healthcare need.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback on this practice reflects a mixed experience with notable contrasts across different service areas. Positive comments highlight responsive care during urgent situations, with some patients praising prompt appointment access, professional medical staff, and courteous interactions. Several reviews commend the booking system, medication refill efficiency, and the attentiveness of specific clinical team members. However, significant concerns emerge around reception experience, with multiple patients reporting discourteous staff behaviour, communication barriers, and accessibility challenges. Appointment booking presents particular friction, with complaints about same-day-only scheduling, long waiting times, and difficulty securing slots. Some patients describe feeling dismissed or disrespected during interactions, particularly regarding urgent care requests and accessibility needs.
Waiting experience and responsiveness issues appear across several reviews, with patients reporting delays, unresponsiveness to calls, and difficulty reaching the practice. A subset of feedback raises concerns about staff professionalism and the quality of clinical consultations, with some describing rushed appointments and lack of engagement. Conversely, other patients report consistently positive experiences with organisation, continuity of care, and reassurance provided by the medical team. The variation in feedback suggests service quality may depend significantly on which staff member or department patients interact with, and the nature of their healthcare need.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Andrew S.
7 years ago
Excellent!
Lifesaving clinic rescued me from medical nightmare
I was left waiting three weeks by my prior medical provider despite an urgent situation. Fortunately, I stumbled upon this facility and was able to register and get seen the very next day, which was incredibly beneficial. Their service was remarkably swift and professional.
Samt S.
8 years ago
Bad!
Heartless surgery refused to help our newborn baby
Despite being registered patients at this medical practice, they refused to examine our newborn who was just a week old, claiming he wasn't registered with the doctor. We explained that we were in the process of registering his name, but they still turned away our sick infant! IT'S UNBELIEVABLE THAT THEY WOULD REJECT A WEEK-OLD BABY IN NEED OF MEDICAL ATTENTION!
Dorothy M.
8 years ago
Bad!
Terrible service and long wait at medical practice
I booked an online appointment for 8:15 am and arrived at the medical practice punctually. Despite being there on time, I wasn't seen until 8:40 am. When I inquired with the receptionist about the delay, she assured me I would be next, yet the doctor had no previous patients. When I was finally seen at 8:40 am, the doctor made no attempt to apologize for the significant wait. As a result, I am now completely dissatisfied and actively searching for a new medical practice to replace this unacceptable service.
Jagtar S.
8 years ago
Excellent!
Exceptional customer support that exceeded expectations
Outstanding customer support that truly exceeded my expectations.
We're D.
8 years ago
Excellent!
Consistently amazing product that never disappoints me
consistently exceptional
Ian C.
8 years ago
Excellent!
Fantastic care and service at woodlands surgery
I'm deeply appreciative of the entire team at Woodlands Surgery. The medical staff were prompt in seeing me, and I was efficiently referred to a consultant for continued treatment, which was outstanding.
Sandy F.
8 years ago
Bad!
Worst medical experience ever
A complete farce. Consulting a kindergartener in a physician costume would provide more competent medical guidance. This so-called healthcare professional attributes every medical condition to smoking and alcohol consumption, and believes paracetamol is a universal remedy. He appears completely disinterested in patient input, merely sitting and mindlessly clicking his keyboard - seemingly more engaged with his stock portfolio or online card games than actual medical care. Following this morning's pointless consultation, I'm actively searching for a replacement doctor.
Elaine C.
9 years ago
Great!
Quick and compassionate medical care saves the day
Superb service when medical attention is crucial. I urgently required a physician's consultation and was seen promptly just half an hour after my call. They swiftly arranged hospital referral, and I was back home, issue resolved, within three and a half hours. The staff at this medical practice genuinely demonstrate compassion and prioritize patient care. Grateful for the doctor's accessibility and responsiveness.
Rita D.
11 years ago
Bad!
Great medical care for local community
I haven't personally been to this medical practice, but according to my neighbors, it's an excellent healthcare facility. They describe the surgery as state-of-the-art and contemporary, and they praise the staff for being incredibly friendly, courteous, and accommodating. Based on their recommendations, I would definitely consider scheduling an appointment.