Woodlands Surgery

Terrible healthcare practice with zero customer service

I strongly advise against signing up with this medical office. Scheduling an appointment is incredibly challenging, and their phone line is completely unresponsive—you're greeted only by an automated message telling you to try calling again later. The entire process is extremely irritating.

Terrible reception service with endless phone waiting times

I'm constantly experiencing prolonged wait times when trying to reach reception by phone... today, at 12:15 PM, I was left on hold for nearly half an hour, and no one ever picked up. Eventually, I gave up and disconnected the call... the level of service is truly frustrating.

Frustrating phone system ruins healthcare access

Phone lines constantly congested, making scheduling an appointment challenging. Patients must physically visit the medical office to secure a same-day consultation, with availability limited to the narrow window between 8 and 10 in the morning.

Terrible doctor who doesn't listen or respect

I accompanied my partner to their medical appointment today, which was a significant milestone given their anxiety about healthcare settings. Unfortunately, our experience with Dr. Emanuel Haciaturian was deeply disappointing. He seemed inappropriately preoccupied with our relationship status as a same-sex couple, even including this irrelevant detail in his referral letter to the clinic. When we explained my partner was seeking an autism assessment, he dismissively responded with the outdated and invalidating statement, "Well, you can talk to me, so it probably isn't autism" - a prime example of medical gaslighting. I'm exhausted by healthcare professionals who consistently underestimate patients' understanding of their own health conditions, especially when we arrive prepared with comprehensive research and evidence. In the past, we've had a much more positive interaction with Dr. Wolfgang (whose last name escapes me), and we'll definitely request him for future appointments if he's still practicing. As an additional frustration, the two-month wait to secure this appointment was absolutely ridiculous.

Terrible customer service with constant call disconnections

Constantly experiencing call disconnections before having the chance to communicate or explain the purpose of the call.

Exceptional healthcare with compassionate and dedicated staff

A top-tier medical facility in the region. Despite current challenges facing general practitioners and healthcare centers, the staff here are exceptional. They consistently exceed expectations and provide outstanding service.

Terrible lighting ruins entire camping experience forever

Completely revolting how they can't manage to switch off their spotlight, which has been blazing continuously day and night for more than twelve months straight

Compassionate doctors who truly care about patients

We've been patients at this medical practice for an extended period, and their general practitioners are truly top-notch. Each time we visit, we encounter healthcare professionals who are genuinely compassionate and eager to comprehend our health concerns, providing thorough assistance and ensuring nothing serious is overlooked. When specialized care is necessary, referrals are processed with remarkable speed and efficiency. While their appointment scheduling can be somewhat challenging, we consistently receive the medical attention we require.

Terrible service and complete communication breakdown

Utterly disorganized. Complete absence of professionalism, empathy, or responsibility for errors. I received dual confirmation messages about my appointment, yet discovered the medical facility was shut for staff training when I arrived. I was left stranded outside until a staff member eventually appeared and offered to investigate internally. I was then stunned to receive a text rescheduling my appointment to 3pm, which directly conflicted with previous confirmations. Although they suggested 2:30pm, I was given no chance to validate or reply. Deeply frustrated by the total lack of direct, personal apology or meaningful explanation. While occasional mistakes are understandable, this degree of carelessness is entirely unacceptable, particularly given the significant personal effort—including taking time away from work and managing associated stress—that went into preparing for this appointment.

Terrible service and complete lack of communication

Completely unprofessional and inconsiderate. I showed up for my scheduled appointment only to discover it was a staff training day, with no prior communication or notification. I spent considerable time outside, repeatedly knocking, while staff members inside deliberately ignored me and other frustrated patients. Eventually, someone emerged and promised to follow up, but never returned. The absolute minimum courtesy would have been to apologize and inform patients about the cancellation in advance.

Terrible service and unhelpful medical staff

I have two primary issues with this medical practice. First, the reception staff are brusque and unwelcoming, and second, scheduling an appointment is incredibly challenging. Typically, the earliest available slot is three weeks out, which I find completely unacceptable. While they offer a walk-in service, it's overwhelmingly crowded, and patients can waste an entire morning just waiting to be seen. Additionally, I've encountered problems with certain physicians - specifically one doctor - who clearly lacks fundamental medical competence and professional interpersonal skills. I've unfortunately been treated by her twice - once when my eldest was 3, and I was told abruptly to dress her outside after the consultation. Another time, she misdiagnosed my symptoms, forcing me to consult another doctor weeks later. Her demeanor is nothing short of rude and arrogant, and I now actively try to avoid her. UPDATE: My initial critique from five years ago remains unchanged. When attempting to call, the phone is perpetually engaged. Multiple attempts result in endless ringing with no response. After 15 minutes of waiting, I give up, only to repeat the frustrating process. The surgery appears fully staffed, with employees staring at computer screens, yet somehow unable or unwilling to answer the phone. What alternatives do patients have? Consulting a pharmacist or visiting A&E? Is this truly the state of our healthcare system?

Terrible customer service and unreachable phone line

I repeatedly attempt to call, but the line is perpetually engaged. How am I supposed to schedule an appointment? This is absolutely ridiculous. What purpose does the reception serve if they never pick up the phone? They simply occupy space without performing any duties. They might as well not be present at all. How embarrassing!

Unhelpful nurse ignored my serious health concerns

After persistently discussing smear tests, nurse viktoria dismissed my request for a screening, claiming I wasn't eligible despite experiencing irregular bleeding. I'm left wondering about the purpose of our tax contributions.

Terrible service that makes healthcare impossible

Completely worthless service. Scheduling an appointment is impossible - you're forced to ring up on the day, endure a lengthy wait, and still end up with no suitable time slot if you have a job. Booking ahead is out of the question; you must repeatedly phone or attempt to complete a perpetually full online form. I'm genuinely concerned I might perish before securing medical attention. The front desk staff behave as if they're medical professionals and display an astonishingly hostile attitude.

Frustrating prescription policy hurts patient care

I adhered precisely to the practice's prescription renewal guidelines, submitting my request 5 working days in advance, as recommended. Despite following their instructions meticulously, I was informed that I'm ineligible to receive my medication because I've apparently requested it prematurely. This response has left me feeling anxious and deeply concerned about potentially running out of my essential medication. It's incomprehensible why a medical facility would intentionally create additional stress for patients who are already unwell and who have scrupulously complied with their stated procedures.

Incredible medical care beyond my wildest expectations

I would bestow a perfect 1000-star rating if possible The incredible care I received, especially from Dr. Ramanjooloo, is truly exceptional - heartfelt thanks to the entire team

Exceptional care from a compassionate medical professional

Dr. Mufti deserves my heartfelt gratitude. Such a compassionate and considerate professional. I truly appreciate the time spent with me. The assistance provided was exceptional. Additionally, the reception team has consistently been wonderfully supportive and friendly.

Speedy care with compassionate medical professionals

E consult provides a swift phone callback and immediate scheduling. The medical professionals and support team are exceptional, leaving absolutely no room for criticism.

Amazing doctor who truly cares about patients

Dr. Wolfgang Wallat demonstrates exceptional compassion and a sincere commitment to patient care. Despite facing communication challenges with the front desk and struggling to secure an appointment by phone, we had to personally visit the clinic for an urgent consultation. Fortunately, once we met with Dr. Wallat, his warm demeanor and authentic empathy immediately made us feel comfortable. He truly goes above and beyond to ensure his patients feel heard and supported. We are deeply grateful for his outstanding medical approach and personal touch.

Quick and professional service at the spa

Booked an appointment in the morning, received service within two hours, definitely worth suggesting to others