Woodlane Medical Centre

The worst gp service I have ever known

I have put problem with this practice Jan but is Jan until present day. Absolutely shameful treatment from receptionists. I was sitting in practice plus on the phone to wood lane medical centre. They wanted me to order my regular prescription so that I would have my meds whilst in hospital for tkr. I was caller number 1 for 1hour 45 minutes..my doctor did not believe me until I showed him my mobile screen and put sound on saying I was caller no 1. The truth is they send you emails saying you need reviews for you're medication but you can't get them to answer the phone never mind being caller no1 and no endless reply. Then you end up ringing 111 to see a doctor to get your medication. It's absolutely disgusting, also if you at anytime get to speak to a receptionist.. your frustrated because you've been caller no 1 you tell the receptionist and the reply is..change your tone or I'm cutting the call what!!! I'm no being rude just in pain feeling unwell and frustrated. My surgeon seeing this proof told me to contact the medical board which I have, the last conversation I've had with them is.. I'm going into hospital please can I have some statins and inhaler please I'm going into hospital and the surgeon said I need medication whilst in hospital. They said they couldn't issue me any more medication without review but I CANNOT WALK, I CANT DRIVE, I LIVE IN ELM PARK THE GPS SURGERY IS WOOD LANE. this is so unbelievable, do they really think you're not wanting to have reviews. The emails come hard and fast. But you cannot get an appointment I've gone out of hours surgery the last 3 appointments, there is no service at all here. The joke is we've applied to maylands surgery to join their practice.. we've been told there's a backlog of new patients wanting to join them surprise surprise a lot of them are wood lane patients. One woman I spoke to down there said..don't worry they'll have a banner flying outside saying they take patients from outside catchments, what does that even mean?? Apparently that's what they do. I really hope they get looked into, the receptionists think they're doctors and expect you to discuss your medical needs in front of a busy reception area and say they can't help you if you don't publicly want to let the waiting room know you're private business.. someone needs to tell them we are not cattle but human beings. Shame on you wood lane medical centre. I can't wait to change. Good luck.

Disorganized GP: Long Waits and Poor Service

This is a truthful observation. They rank among the least organized general practitioners in the region. It’s advisable to steer clear of their services. For instance, if you have a scheduled appointment for 12:00, they are likely to attend to you by 1 PM. If you express dissatisfaction, they will respond by saying that this delay is routine.

Friendly Reception Staff Makes Lasting Impression

Excellent team at the front desk.

Exceptional Care During Medical Emergency at WLMC

On Tuesday, July 8, 2025, I encountered an infection following a recent surgical procedure. Despite receiving private treatment, I did not get essential antibiotic medication promptly. Since WLMC was informed by my Consultant about my situation, I reached out via email requesting the prescribed medicine and hurried to the Surgery to see if they could expedite the process. Care Navigator Dianne listened intently as I shared my concerns and fully grasped the urgency of my circumstances. Rather than merely sending the prescription to my GP for approval as is typical practice, she went above and beyond by arranging an urgent in-person appointment that same afternoon with Dr. Mike Warner so he could thoroughly assess my condition and provide me with necessary medications along with any required tests. At that moment, I was not in good health; any further delay in obtaining medication could have exacerbated my condition and led me to require emergency treatment at A&E. I'm incredibly grateful to Dianne for her understanding nature and proactive approach during this challenging time as well as to Dr. Mike Warner for his unwavering support and kindness throughout this ordeal. This kind of exceptional service isn't just a rare occurrence at WLMC; it’s part of their standard care practices. Just weeks prior, when faced with another pressing issue regarding medical attention, Care Navigator Jeanie stepped up immensely to assist me in securing an appointment without unnecessary hassle. Furthermore, she played a crucial role in expediting urgently needed medication for my daughter’s chronic health issue (thank you so much again for your help Jeanie). The assistance provided by everyone at WLMC has been invaluable over these years; it truly strengthens both mine and my family’s trust in their services from our experience over the last 17 years we’ve been patients there. My heartfelt gratitude goes out once more – THANK YOU!!!

Racism and Poor Service at Medical Centre

Wood Lane Medical Centre has proven to be an unsatisfactory GP surgery in our experience. Regrettably, I must highlight that we have encountered instances of racism at the reception desk, where several elderly female staff members seem to have a bias against individuals of color. On one occasion, when I attempted to schedule appointments for myself, my wife, and our daughter—three in total—I was met with the response that “you are a pain.” It is shocking for anyone working in reception to refer to a patient in such disrespectful terms. Each visit left me feeling quite uneasy due to their demeanor; however, there is one young English woman at the front desk who stands out as warm and welcoming. Despite this positive interaction, we ultimately decided it was best to switch GPs, and I am pleased with our new healthcare provider.

Compassionate service with a personal touch

I called the company today and had a conversation with Emma, a delightful representative. Currently, I'm providing care for my housebound mother-in-law. Emma was incredibly supportive and warm, and she went the extra mile to address all of my questions and concerns with exceptional service.

Worst medical experience ever healthcare nightmare

Absolutely terrible experience...from the front desk staff to the nurse practitioner and ultimately the physicians. It was a complete farce, and there are no adequate words to capture the sheer level of incompetence.

GP Services: Dismissed When Needed Most

In my opinion, having a general practitioner seems increasingly pointless. I often find myself questioning the allocation of our tax contributions—perhaps it would be more beneficial to allow individuals to use those funds for arranging their own private healthcare. The reason I feel this way is due to an experience where I genuinely needed medical attention; when I approached the clinic, I was informed that, and I quote, ‘We no longer see hay fever patients.’ A pharmacist suggested that I try a stronger fexofenadine dose (180mg), which requires a prescription. However, when I mentioned this to the receptionist at my GP's office, she merely shrugged and stated, ‘They always push it back onto the GP,’ subsequently denying me an appointment. To be honest, this left me feeling dismissed and disappointed in the system. It’s frustrating when seeking help feels so difficult and unwelcoming within what should be accessible healthcare services.

Caring nanny brings warmth and compassion to childcare

Kerry demonstrated exceptional kindness and showed genuine empathy towards my daughter.

GP Negligence: Impossible Appointments and Referral Runaround

I never anticipated that I would find myself writing a negative review, but after recently being diagnosed with nerve damage, securing an appointment at this practice has proven nearly impossible. For over twelve years, I've been a patient here; however, since they began accepting numerous new patients, it feels as if long-time clients are being sidelined. I have attempted to utilize the E-consultation feature twice now but have yet to receive any follow-up regarding my request for an updated medical form. This form is critical as it needs to be sent to Queens Hospital through 111 due to my health condition. Unfortunately, I'm unable to proceed without a referral from my GP for a neurologist consultation. Despite repeated inquiries and explanations regarding the urgency of sending my condition details from Queens Hospital back to the GP's office, I've met with nothing but obstacles. The hospital insists that it's up to my GP’s office for these documents while the GP claims I must liaise directly with the hospital—which has led me on a frustrating merry-go-round of communication between both places. My situation continues deteriorating as I experience new symptoms daily; sadly, Woodlane Medical Centre appears indifferent toward these pressing matters. Since April 28th, I've been attempting relentlessly for this referral in hopes that any indications revealed by scans could lead towards quicker treatment options—timeliness which may have significantly improved my health outcomes had they acted earlier on it. Should things not improve soon and should negligence be evident in their handling of my case against this surgery practice becomes necessary—I will seriously consider pursuing legal action against them. If you prioritize your well-being and health care needs effectively met,I strongly suggest seeking another GP practice altogether.

Terrible customer experience at its worst

Extremely poor customer service experience.

Caring staff struggle with overwhelming nhs demands

It deeply saddens me to submit such a low-rated review, as the medical professionals and support staff are genuinely compassionate. However, it's clear they are overwhelmed and critically under-resourced. My partner and I ultimately chose to switch practices because securing an appointment is consistently challenging and time-consuming. Even when the reception contacts you about a recommended follow-up with a doctor, waiting times can stretch up to a month. The entire National Health Service is struggling, but this particular practice, Wood Lane, seems especially burdened with an excessive patient load and insufficient staffing to provide timely care. We want to express our sincere gratitude to the entire team for their exceptional care, kindness, and remarkable patience, particularly the receptionists. My partner, who experiences communication difficulties due to autism, was always treated with understanding during his calls. Their considerate approach truly meant a great deal to us.

Rude Reception Staff and Unhelpful Management

The personnel at the reception display a lack of courtesy and seem entirely disinterested in providing assistance. This attitude is similarly reflected by the so-called manager.

Efficient Service: Reliability You Can Count On

Consistently effective assistance

Dangerous delays threaten patient health and safety

I've been experiencing persistent problems with this medical practice stemming from their inadequate communication, particularly when it comes to prescription management. Repeatedly, I've been forced to follow up multiple times to ensure my routine medications are properly transferred between healthcare providers. Currently, my mother has been without her critical heart failure medication for a fortnight due to their repeated delays. This situation transcends mere frustration and enters the realm of potential medical risk. No patient should be compelled to battle bureaucratic inefficiency to access life-sustaining medications. Fundamental systemic changes are urgently required.

Excellent Doctor, Terrible System: Patient's Healthcare Struggle

Dr. Warner is an exceptional physician who genuinely cares about his patients. He takes the time to listen attentively, provides thorough explanations, and displays a great deal of empathy. When my condition warranted hospital treatment, he acted promptly and referred me without delay. The very next day, I was contacted by Queens regarding my situation. I feel compelled to express my gratitude toward Dr. Warner for his swift actions. However, I must mention that the answering machine service at this practice is incredibly frustrating. Being placed in a queue often leads to lengthy wait times that can be quite excessive. This has been an ongoing problem ever since they implemented this system; I found myself waiting for 34 minutes with a queue number of four before finally giving up and trying again by selecting another option only to discover it would take even longer—45 minutes just to reach position one! Unfortunately, during this process, the surgery closed for lunch without notifying callers beforehand about their closure from 1 PM until 2 PM. On numerous occasions out of sheer frustration, I've decided it’s faster simply to drive over directly rather than endure the agonizing wait on hold! While I'm fully aware that the clinic is under pressure due to an influx of new patients—and commend them for their hard work—it raises concern when waiting times exceed four weeks during health issues; such delays suggest they may be overwhelmed with patient volume. Additionally, after spending nine days hospitalized recently and utilizing a seven-day medical certificate followed by submitting an online request for another week’s certification due to ongoing recovery issues—I received disappointing news from Dr. Weaver via email denying my request based on insufficient verification of my hospital stay! Upon contacting Queens Hospital myself—they rightly pointed out how busy they were dealing with ill individuals but assured me they'd send necessary documentation over eventually which left me feeling disheartened as if I wasn’t being taken seriously until formal reports arrived. It seems unreasonable not having someone draft a simple note confirming why I'd been admitted considering previous records reflected similar conditions impacting my health history—not only did this experience cause unnecessary stress but resulted in lost wages too as well!

Unprofessional doctors fail to meet patient expectations

This medical practice is incredibly frustrating. They schedule appointments but consistently fail to see patients at the scheduled time, often running over an hour behind. Yet, if a patient arrives just 5-10 minutes late, their appointment gets cancelled immediately - how is that remotely fair? So far, the doctors haven't prescribed anything effective for my medical issue, making me question their professional competence. It seems like they lack qualified medical professionals. Despite this, the staff members are pleasant.

Delayed Medication Worsens Osteoporosis Pain

Throughout the weekend, I found myself without any medication. On Wednesday morning, I conducted an online consultation, and by late Friday afternoon, I made three calls to the surgery to inform them that the pharmacy would be closed on Saturday. If the doctor had reviewed my consultation sooner, the receptionist switched pharmacies so that I could collect my medication on Saturday; however, it never got sent over. Suffering from severe osteoporosis has resulted in intense pain for me, leading me to suspect another potential fracture. The level of unprofessionalism displayed here feels quite harsh given my circumstances; it's evident that online consultations are not reviewed promptly enough. I should mention that eventually I did receive my medications; however, I believe the pharmacy shares some responsibility in this situation as well. Nevertheless, it remains my strong belief that consultations should be handled with greater urgency and speed moving forward.

Terrible service and unhelpful staff at pharmacy

The staff, particularly the female employee, were completely unhelpful. I approached the situation courteously, but she treated me with disrespect. My need was critically urgent, as I required medication for a serious medical condition. I even went back to the hospital to obtain documentation proving the immediacy of my situation, yet they still insisted I must wait two weeks, despite my doctor emphasizing the critical nature of my need.

Terrible medical care from unprofessional and rude staff

This general practitioner is absolutely the most terrible medical professional I've encountered in all my years. They never provide any assistance whatsoever and are consistently unhelpful. The entire staff is incredibly discourteous. I'm definitely planning to leave this practice because they are completely unacceptable, with the manager being particularly disrespectful and awful.