Woodlane Medical Centre

Unexpected healing at last with compassionate care

Initially, I was incredibly apprehensive about visiting this clinic due to the discouraging feedback I'd read online, especially after being referred by my primary care physician. However, my appointment today completely transformed my expectations. Dr. Weaver was exceptionally supportive and understanding, precisely addressing my medical needs. Their expertise and compassionate approach truly put me at ease, and I left the consultation feeling genuinely hopeful about my health situation. I'm deeply appreciative of the entire medical team's professionalism and care.

Compassionate care for special needs children

Dr. Dan Weaver has been incredibly understanding and compassionate in supporting my autistic daughter and addressing her unique challenges. I am truly grateful for his care.

Exceptional care at woodlane medical centre

Absolutely endorse this medical facility for their courteous personnel. The nurse who attended to my child, Kerry, was exceptional. She consistently creates a comfortable and reassuring environment. Kudos to Woodlane Medical Centre for their outstanding service.

Terrible medical care that will leave you frustrated

This medical practice is terrible. I've consistently encountered poor service, with staff who are uncooperative, provide no helpful guidance, and are extremely difficult to contact. Save yourself the frustration and steer clear of this place!!!

Simple yet satisfying product experience

Satisfactory

Terrible service that leaves patients frustrated and unheard

I would give this place zero stars if I could. It's incredibly frustrating because communication is virtually impossible. When you attempt to call, the automated system claims all agents are occupied and simply instructs you to call back later, abruptly ending the call. Their enquiry and results lines are only operational from noon, which is absurdly inconvenient - why should patients be forced to wait until midday just to get information? The administrative staff seem perpetually unavailable. Numerous times I've tried reaching out about my medical records or requesting documents, and after the phone rings endlessly, you're directed to leave a message. Despite following these instructions, no one ever responds. Attempting to schedule an appointment is equally challenging. How can a medical facility expect patients to seek assistance when they can't even connect with reception? I'm seriously considering changing healthcare providers because this constant runaround is exhausting and unacceptable.

Endless wait leads to customer frustration nightmare

Absolutely ridiculous 🙄 spent more than 60 minutes on hold just trying to schedule an appointment. Truly can't comprehend what's happening with their customer service.

Compassionate care beyond expectations at local gp surgery

I've experienced multiple general practitioner clinics, and this one stands out as the absolute best. The front desk staff might seem occupied, requiring a bit of patience, but they're incredibly supportive once you connect with them. Their approach to prioritizing medical concerns is commendable - while routine appointments for my husband or myself might require a two-week wait, they were remarkably responsive when my infant was unwell, accommodating her immediately on two separate instances. I've specifically consulted with Mr. Weaver and Mrs. Weaver, both of whom are exceptional practitioners. Whenever I'm under their care, I feel completely confident and reassured.

Friendly staff save the day at this clinic

Getting hold of someone by phone can be quite a challenge and tends to test my patience, but the front desk staff are absolutely wonderful. Emma and Crystal in particular are exceptional when it comes to interacting with children, always making them feel comfortable and at ease.

Quick care and friendly service at wood lane

Got an appointment scheduled quickly within a few hours, and received my prescription in just 30 minutes. I've been a patient at Wood Lane for six years now, and I have absolutely no complaints whatsoever. The staff is consistently courteous and highly competent.

Frustrating customer service nightmare at its worst

Spent almost 60 minutes waiting on hold, barely inched forward to position three, and remained stuck there. It's baffling how a call center with staff can leave customers hanging without making any meaningful progress in the queue.

Compassionate care and friendly faces at local clinic

I've been a patient at this medical practice for nearly two decades, and I've never encountered any issues. Dr. Deshpande is incredibly compassionate and well-informed, always helping me feel comfortable during my consultations. Despite being constantly occupied, the reception team consistently welcomes me with warm, friendly smiles whenever I visit.

Receptionist from hell ruins customer experience

The front desk staff member displays an exceptionally unpleasant demeanor and has to be the most discourteous individual I've had the misfortune of interacting with.

Terrible experience with absolute disappointment

Absolute rock bottom of locations, without a doubt

Endless waiting and frustration with customer service

Thinking about scheduling a call or checking in? Prepare yourself to be stuck in a seemingly endless phone line, waiting as the fifth caller for what feels like an eternity, until you ultimately decide it's not worth the frustration and hang up.

Exceptional care from friendly medical professionals

Incredible front desk staff and physicians. Thrilled to have such an exceptional medical facility so close by. Continue delivering the outstanding care you provide to all your patients. Gratitude and appreciation xx

Nightmare customer service with endless phone wait times

Absolutely abysmal customer support - impossible to reach anyone by phone, and I wasted more than two hours trying to connect, which is completely unacceptable and infuriating.

Terrible doctors ruin patient experience at clinic

Two physicians at this facility are absolutely deplorable and should not be practicing medicine... Extremely discourteous and condescending. The female doctor is unbelievable - she is so disrespectful and lacks any interpersonal skills. The male doctor is even more problematic. I strongly advise avoiding both these practitioners. These doctors urgently need to be replaced. Management must investigate and remove them from the centre. The reviews of this centre are deeply troubling, and significant changes must be implemented to improve the situation. A 2.9-star rating is well below acceptable standards for a medical practice and is completely unacceptable. This appears to be nothing more than a family-run business. Anyone considering joining this practice would be far better off seeking care elsewhere. The staff nurse, Kerry, is undoubtedly the best employee they have. Having been a patient here for a decade, I can confidently say she should be retained - she is incredibly kind and welcoming.

Frustrating phone system wastes precious patient time

The appointment phone system is completely unacceptable. Multiple times, I've been first in line, yet waiting 30 to 60 minutes for a response! They claim to start taking calls at 8am, but I can't comprehend why it takes such an extended period to address the initial caller. Getting through to them via telephone is essentially futile, and the whole experience is utterly absurd!

Frustrating healthcare experience from start to finish

Absolutely terrible general practitioner's office, truly dreadful. The front desk staff are inconsistent at best, and there's a complete lack of basic logic or reasoning.