Woodlea House Surgery

Appointment cancelled without proper notice

My appointment at the practice was cancelled, which left me feeling quite frustrated and disappointed about the situation.

Punctual physiotherapist gave accurate diagnosis

I attended an appointment with the physiotherapy service and found the clinician to be punctual, professional, and thorough in their assessment.

Quick and patient care for anxious patients

I attended for a routine vaccination appointment today and was extremely impressed with the standard of care I received from the clinical staff. As someone with significant anxiety and other health considerations, I really appreciated how kind and patient everyone was with me. The entire team was wonderful and I'm very grateful for their support. The appointment was efficient and straightforward, with myself and my two companions completing our visits in under fifteen minutes. I'm very thankful to all the staff involved xxx

Staff were friendly and welcoming

Very pleased with all the staff x

Quick and efficient flu jab appointment

Had a flu jab today, was in and out in about 5 minutes and the clinician was lovely!

Quick and friendly flu jab appointment

Attended for a routine vaccination appointment, arriving a few minutes before the scheduled time. Was promptly called through and seen without delay. All members of the team were welcoming and approachable, and the visit was completed efficiently with minimal waiting.

Polite staff made me feel welcome

The clinician I saw was very good and will be an excellent doctor once fully qualified. The staff were very polite, which is why I'm giving five stars.

Quick appointment with minimal waiting time

The appointment was efficient with minimal waiting time and everything proceeded without any issues.

Friendly staff made the flu jab straightforward

We recently received our flu vaccination and found the service to be excellent with a friendly approach throughout.

Appointment ran on time with friendly staff

I attended an appointment recently and was delighted with the experience. The service ran efficiently with minimal waiting time. The clinical team and support staff demonstrated courtesy and friendliness throughout. Their approach was encouraging and professional.

Friendly staff made the vaccination experience comfortable

I received my flu and Covid vaccinations and found the experience to be handled with professionalism and courtesy. The friendly demeanor of the staff member made a real difference, particularly as I was feeling anxious about the appointment. I'm very grateful for the care shown.

Appointment ran smoothly and on schedule

The appointment ran punctually and the practice demonstrated good organisation.

Stopped prescription without proper notice

I had a very negative experience and would prefer to attend a different practice. During a blood test appointment, my arm was injured during the procedure, resulting in bruising, swelling and discomfort. Additionally, my long-term repeat medication was discontinued without prior discussion, and I was informed that no further appointments were available for several weeks.

Felt understood and properly guided through care

I am very satisfied with the treatment I received. It's very reassuring when your healthcare provider understands you and offers helpful guidance. Thank you.

Accessible surgery with friendly staff throughout

I have visited this practice on several occasions. The car park facilities have consistently been adequate. The premises are very conveniently located and welcoming for all visitors, regardless of mobility needs. The team members have been pleasant and friendly throughout my visits.

Phone receptionist was dismissive and impatient

I contacted the practice recently to follow up on a repeat medication request. Unfortunately, the staff member who took my call came across as dismissive and unwelcoming. Their tone suggested they were irritated by the enquiry, and they appeared impatient throughout the conversation. I found this approach unhelpful and unnecessary. I question why someone in a patient-facing role would adopt such a manner, particularly given that healthcare settings require patience and understanding. Many people who contact or visit the practice may be elderly, anxious, or dealing with difficult personal circumstances, and making that initial contact can be challenging for them. A courteous and warm response from reception staff should be a basic expectation, as they are often the first interaction patients have with the practice. In my view, additional training in professional communication, empathy and courtesy would be beneficial. Disrespectful treatment of patients has no place in healthcare, where these qualities should be fundamental. I have been a patient here for many years and generally find the practice to be caring and supportive, with good appointment availability. It is disappointing when reception staff occasionally fall short of the standard set by other members of the team. Despite this experience, I would still recommend the practice based on the quality of clinical care provided. However, I do believe some staff members would benefit from training on how to interact respectfully with patients. There are reminders displayed about treating staff with courtesy, and I think the same courtesy should extend to how patients are treated in return. I am grateful to the many staff members who do demonstrate genuine care and compassion—their kindness makes a real difference to people accessing the service, and it is worth remembering that patients may be going through difficult times.

Quick appointment helped with pain relief

I have ongoing health concerns and was attended to promptly, which resulted in much-needed relief from discomfort. The entire process was completed within a week by a highly professional team. The specialist I saw was exceptionally supportive and helpful. The practice runs smoothly from the initial reception through to the clinical consultations.

Helpful team who actually listened

The team at this practice proved to be extremely supportive and provided excellent service.

Consistent quality of medical advice

Consistently high-quality care and guidance provided throughout my visit.

Helpful reception and attentive doctor

The reception team and clinician were both extremely helpful and supportive.