Woodseats Medical Centre

Quick and friendly medical care

Scheduling visits is a breeze, and the medical professionals are top-notch.

Endless waiting and zero help

Securing an appointment here is practically unachievable. The online scheduling system is a complete runaround - you submit your request only to receive a text instructing you to phone instead. This leads to endless waiting, listening to false promises about being "first in line," yet you'll never actually connect with a real person. It's a frustrating cycle of wasted time and ineffective communication.

Wasted morning for shingles vaccine mix-up

I received my first Shingles vaccination in November, and the nurse informed me my second dose was due in January. After getting a reminder to schedule the follow-up, I booked an appointment for today, the 14th. I walked 25 minutes from home and arrived early, resulting in a 30-minute wait. Upon seeing the nurse, she reviewed my records, asked health-related questions, and then unexpectedly stated she couldn't administer the shot until May. I explained that the previous nurse had specifically advised me to come in January, which was clearly documented in my notes. I was extremely frustrated having wasted an entire morning for this appointment. This marks the third unsuccessful encounter at this medical practice, and since I'm not a frequent patient, perhaps I should start visiting more often so they become familiar with me. For now, I'll wait and see what transpires in May, uncertain whether I'll proceed with the second vaccination.

Quick relief from caring doctor

Grateful to Sophie Rhodes for her medical expertise in identifying my condition and recommending antibiotics. I'm already experiencing improvement and feeling more like myself!

Caring doctors helped me through tough times

Undoubtedly one of the most exceptional medical practices I've ever been associated with. From the front desk staff to the physicians and nursing team, everyone demonstrates an extraordinary commitment to patient care. The compassion and support I've received from the doctors has been deeply moving, and I cannot speak highly enough about this GP. Although I've reluctantly relocated and can no longer be their patient, I would absolutely return in an instant if given the opportunity.

Friendly docs, but tough parking situation

The medical professionals here consistently provide exceptional support, far surpassing the care I received at my previous practice. I've deducted one star because of the parking situation - it's challenging to imagine how patients from more distant areas cope with the lack of parking facilities.

Doctors who actually listen and care

The medical team here is exceptional, consistently providing top-notch support. Their physicians are deeply committed to addressing patient concerns and ensuring comprehensive care. Scheduling is incredibly convenient, with appointments typically available almost immediately or within a very short timeframe after reaching out. I cannot speak more positively about this healthcare provider and enthusiastically endorse their services.

Missed calls and morning confusion

Previously a reliable establishment, I attempted to schedule an urgent appointment by phone at 8:00am but couldn't reach anyone until 8:30. Conflicting information between Google and their website added to my frustration. Once they finally answered, I was informed that phone appointments aren't possible. I completed their online form, and two hours later received a call which I answered immediately, only to be greeted by an automated message claiming I'd missed their call and they would retry (which never happened). Ultimately, they sent a message dismissing my issue as non-urgent and offering an appointment a week later. I essentially squandered half a day with no resolution. As a result, I'm in the process of switching healthcare providers. My advice: steer clear of this organization.

Friendly doctors who changed my health journey

Since relocating three years ago, I've encountered nothing but exceptional medical care. The level of service here dramatically surpasses what I endured with my previous healthcare providers over two decades. In the past, I would routinely postpone doctor visits due to prior unsatisfactory encounters, but that reluctance has been entirely transformed. If you're currently dissatisfied with this local practice, I can assure you that your perspective likely stems from not having experienced truly subpar healthcare elsewhere.

Rude check-in ruined my entire stay

Unhelpful front desk personnel

Quick care for my little ones

Truly, this is the top general practice clinic. Their medical expertise is exceptional, consistently providing accurate diagnoses for both myself and my family members. With two young children under two years old, I'm incredibly appreciative that whenever they experience any health concerns, the practice ensures same-day consultations. The entire team radiates warmth and hospitality. Scheduling appointments and managing prescriptions online is incredibly convenient and straightforward.

Terrible doctors who don't listen or help

I'm convinced the medical professionals at this clinic lack empathy and dismiss patient concerns without genuine consideration. Their prescription management is consistently unreliable, and they routinely disregard medication refill requests. They obstruct the process of ordering repeat prescriptions and are unresponsive when patients attempt communication. Moreover, they demonstrate carelessness by entering inaccurate details into medical documentation. It's clear they have absolutely no commitment to addressing legitimate health issues with the seriousness they deserve.

Online form left me struggling

Since transitioning to the new system of exclusively requesting contact through a website form, even for a straightforward prescription renewal requiring clinician review, I've encountered significant challenges. Having recently visited A&E and been diagnosed with Bell's Palsy, which has severely impaired my eyesight, navigating this process became extremely difficult. While I am computer-literate, staring at the screen causes eye strain and discomfort. I want to highlight the barriers faced by individuals struggling due to: 1. Health limitations 2. Advanced age 3. Limited English proficiency 4. Limited computer access 5. Insufficient computer skills I'm willing to provide more detailed feedback if anyone is interested in listening. This approach seems like a step backward in terms of client experience and accessibility, though I recognize it likely offers advantages for the Medical Centre. The practice's update appears to prioritize their administrative processes over patient convenience. I'm particularly concerned about how those with the aforementioned challenges can effectively communicate their medical needs. My key question remains: Will people facing these obstacles still have the option of phone-based support and assistance from the reception team, or has this new system completely replaced previous communication methods?

Frustrating online booking and delayed care

(UPDATED December 2023) The current appointment booking process now requires an online form submission. Frustratingly, this crucial link is not prominently displayed on the website where it should be. Even more concerning is the sluggish communication response. Previously, a general practitioner would contact you promptly on the same day to address your medical concerns. That personal touch has disappeared. Securing an appointment has become increasingly challenging. I understand they're overwhelmed, but the healthcare system desperately needs more general practitioners, and so do the patients.

Quick and helpful same day service

Quick and easy online booking process. Secured a same-day consultation - incredibly convenient. Appreciate the prompt service.

Quick help when I needed it

Sought urgent medical consultation and received prompt service. The doctor provided a swift appointment and immediately referred me for continued care, complete with a comprehensive treatment strategy. Much appreciation for the efficient assistance.

Terrible phone support drove me crazy

Utterly abysmal customer support: endless bureaucratic hurdles for even the most straightforward inquiries, and their phone lines are perpetually unanswered. I'm at my wit's end.

Caring staff made my checkup easy

The healthcare professionals here are compassionate and supportive, offering a wide range of medical treatments for various conditions. I can confidently endorse this medical facility to anyone seeking quality care.

Caring support during my covid scare

When COVID struck me, I was battling a fever of 39°C and experiencing significant anxiety due to my compromised immune system. On a Friday afternoon, I reached out to the medical practice via email. Remarkably, within just an hour, a compassionate Doctor contacted me. This physician went above and beyond, coordinating with the virology department at Rotherham hospital to assess my specific health requirements. Subsequently, the appropriate treatment was swiftly delivered by taxi. My antiviral medication was initiated promptly, all thanks to the exceptional and attentive care provided by Dr Joyce and the entire medical centre team. My period of self-isolation concludes tomorrow, and I am profoundly appreciative. Woodseats Medical Centre has consistently demonstrated compassionate and timely medical support. My heartfelt gratitude goes out to them.

Kind doctors, but front desk needs work

Professional medical team with compassionate physicians, though the administrative personnel could use some improvement in their interpersonal skills.