Woodside Surgery

New doctors didn't listen to my concerns

Newer members of the clinical team appeared unfamiliar with their approach and did not seem particularly engaged or attentive during the consultation, which was disappointing.

Disorganised practice with consistently delayed test results

This practice falls significantly short of acceptable standards. The service experiences persistent organisational challenges, including issues with sample management, delayed results, and limited appointment availability. These difficulties have occasionally led to patients requiring hospital treatment. The standard of care provided is considerably below what would be expected. This does not appear to be an isolated concern, as similar experiences have been reported by other patients in the area, and the practice has developed a poor reputation locally due to these recurring problems. I would encourage those in leadership to address these issues with urgency and implement meaningful changes to enhance both the quality of care and the overall service experience for patients.

Couldn't book an appointment properly

The practice fails to follow through on commitments and has significant difficulties with appointment scheduling, making it an inefficient use of time.

Helpful practice that actually listens

The practice has been very supportive and beneficial to me.

Prescription cancelled without any explanation given

How can a healthcare provider cancel a repeat prescription without any explanation or notification? I had to contact the hospital's specialist unit to arrange for my medication to be sent, and I'm grateful that the hospital resolved this within an hour. It's concerning that the surgery would take such action without communication, potentially putting patients at risk. The reception staff indicated the prescription had been cancelled by the doctor with no reason provided. I'm thankful for the support received from the pharmacy in resolving this matter.

Reception kept losing messages and sending wrong sample tubes

A clinician initially indicated my daughter did not have the infection I was concerned about but offered to arrange a urine test, which subsequently returned a positive result. This led to a referral to specialist paediatric services. I found it necessary to follow up on this referral multiple times as the initial sample was lost and an urgent message was not retained by reception staff. The reception team provided incorrect sample collection tubes on several occasions despite my clear explanation of what was needed. The wait for the specialist appointment extended to seven months, and upon arrival at the hospital, it became apparent the referral had been directed to an inappropriate department, resulting in another extended waiting period. The overall experience fell short of expectations, particularly given that this involved care for a young child.

Reception staff blocked helpful medication information

I had a very negative experience with this practice. The reception staff member was unhelpful and dismissive whenever I called with queries about my treatment. Rather than providing straightforward answers to my questions, I felt I was being judged and lectured instead. The overall standard of care fell well short of what I would expect. I would not recommend this practice to others.

Medication delays left me frustrated and unheard

Since registering at this practice, I have experienced ongoing delays with medication provision. The service has fallen short of expectations in multiple areas, which has negatively impacted my wellbeing. I feel the practice requires significant improvement and am very dissatisfied with the care received.

Repeated mistakes and poor care standards

The practice consistently falls short of expectations. There are significant concerns about the quality of care provided, and it appears that intervention may have been warranted.

Minimal waiting and caring attention

Outstanding service with minimal delays and attentive care provided.

Quick appointment with convenient parking nearby

The practice offers convenient parking facilities and does not involve lengthy waits.

Felt listened to and well cared for

This surgery is an excellent GP practice. I am delighted with the care I have received from them. The clinical staff are wonderful and the whole team is excellent. Highly recommended!

Receptionist communication could use improvement

Accessing the practice through the reception desk presents significant challenges. The reception team would benefit from improved communication and customer service training.

Wouldn't trust them with basic care

Absolutely terrible. All the medical staff seemed unsafe to me. I would not feel comfortable having them provide care.

Long wait times and dismissive responses

The waiting period to receive an appointment is quite lengthy, and once seen, the consultation often feels dismissive rather than thorough.

Impossible to book an appointment here

The practice appears to be understaffed, making it difficult to secure appointment slots.

Waited all day for a promised call

The medical team showed a lack of care, as I waited throughout the day for a promised telephone consultation that never materialised. This was extremely disappointing.

Phone lines constantly busy and unreachable

The practice was difficult to reach, with phone calls going unanswered.

Friendly staff who actually listen to concerns

I relocated to a different area and was previously registered with a practice in another town, though I didn't require their services. Since moving to my current location, I have attended two in-person appointments and found both the reception staff and clinical team to be welcoming and easy to communicate with. They have taken time to look into my concerns and worked towards addressing them effectively. I would be happy to recommend this practice.

Long wait but appointment never happened

I was unable to be seen at my scheduled appointment time, which was disappointing. This experience fell short of my expectations for the practice.