Patient Experience Summary

Feedback across the file reflects a predominantly positive experience with the practice's appointment availability and booking access, which patients describe as straightforward through both online and telephone options. Reception staff are consistently noted for their courtesy and respectful approach, while clinical teams demonstrate responsiveness and continuity of care. Patients particularly value the organisation of services, including the range of appointment types available and the practice's ability to accommodate scheduling requests.

However, some concerns emerge regarding inconsistent clinical assessment. One patient reported receiving conflicting evaluations from different clinicians during separate visits, leading to uncertainty about their health status. Another patient raised concerns about the quality of clinical interactions, describing an encounter perceived as lacking compassion and involving what they felt were clinical errors in information recording.

Overall, the practice receives strong recognition for its care experience and the respect shown to patients as individuals. Communication and follow through on commitments are highlighted as strengths, alongside the welcoming and supportive demeanor of team members across administrative and clinical roles.

Appointment

87.50 %
Excellent

Reception

85.00 %
Excellent

Cleanliness

75.00 %
Great

Care

79.29 %
Great

Respect

80.00 %
Great

Seen on time

75.00 %
Great

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SR

Stuart R. Google 10 months ago

Rating

Excellent!

Helpful support during temporary surgery cover

The temporary medical team provided excellent assistance during the period of cover following an incident.

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EC

Elaine C. Google one year ago

Rating

Excellent!

Practice staff treated us with genuine respect

I am thoroughly impressed with this practice. They have provided excellent care for my elderly relative over more than a decade. The entire team demonstrates kindness, attentiveness and respect in their approach. This is a truly outstanding GP practice. I wish I were able to register here myself! Thank you for the wonderful service.

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JB

James B. Google 2 years ago

Rating

Excellent!

Friendly reception made the visit worthwhile

Excellent, thank you for the care provided 5 🌟

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TM

Teresa M. Google 3 years ago

Rating

Excellent!

Smooth sign-up process at new surgery

Excellent team members. Recently relocated to the area and received positive recommendations about the practice and its personnel. Decided to register accordingly. The entire process proceeded without any complications. Much appreciated.

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AS

Andrew S. Google 4 years ago

Rating

Excellent!

Helpful and caring practice that listens

Excellent medical professionals who have been incredibly helpful to me on multiple occasions 😊👍

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SB

Stewart B. Google 4 years ago

Rating

Bad!

Felt unheard and dismissed during appointment

I have been a patient at this practice for approximately three years, attending on several occasions. During my visits, I encountered a clinician whose approach I found to lack genuine concern for patient wellbeing and who displayed what I perceived as an air of self-importance combined with limited compassion. Beyond this, I experienced what I felt to be clinical errors during my care, including an instance where I believe incorrect information was recorded regarding which area required imaging. This was one of several concerns that arose from my interactions. Due to these experiences, I have decided to seek healthcare elsewhere and would encourage others to consider alternative options for their medical needs.

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PL

Paul L. Google 4 years ago

Rating

Excellent!

Helpful staff made the visit worthwhile

Excellent medical practice with consistently supportive and welcoming team members.

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LT

Lindsay T. Google 6 years ago

Rating

Excellent!

Easy to book appointments with plenty of options

Strongly endorsed as among the finest medical practices in the locality. Consistently able to secure appointments with numerous time and location options available. A diverse range of appointment types offered. Excellent professional establishment that treats patients as individuals rather than simply case numbers. Outstanding local resource and a practice that genuinely demonstrates commitment to patient care! All team members show authentic dedication and consistently make efforts to assist! The service extends well beyond what would typically be expected from a standard medical practice. Clinical staff are familiar with their patients and respond promptly to help whenever possible. They also follow through on commitments to return calls as promised. Privacy is maintained and professional standards are upheld consistently throughout. Administrative and reception personnel engage courteously with all visitors in an impartial manner. Booking can be completed via online systems or telephone contact. Excellent experience and appreciation to the entire team.

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GA

Graham A. Google 6 years ago

Rating

Excellent!

Friendly staff and plenty of clinic appointments

Excellent practice with highly qualified medical professionals and support staff. The pharmacy team is competent and there are numerous clinic sessions available on-site. I'm very satisfied with the service provided here.

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JM

John M. Google 6 years ago

Rating

Excellent!

Loyal patient values accessibility and support

I have been a patient at this practice for a considerable time. Despite relocating, I have continued to use their services as they provide excellent care. The standard of service, assistance provided, and particularly the ease of access are all outstanding.

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DM

Dawn M. Google 6 years ago

Rating

Excellent!

Thorough appointment that felt unhurried

Outstanding comprehensive care

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CA

Charlie A. Google 7 years ago

Rating

Bad!

Different doctors gave conflicting weight assessments

A few months back I attended the practice for a routine health assessment, during which measurements including weight and height were taken. I was informed that my weight was within an appropriate range for my height at that time. On a subsequent visit, a different clinician performed the same measurements and recorded a different figure, yet concluded that my weight had become a concern. Following this, I received a diagnosis related to eating behaviours, despite having gained weight since the earlier appointment. I find it troubling that two healthcare professionals could reach such different conclusions about my health status based on their assessments. I struggle to understand how my health could be considered worse when my weight has actually increased since the first visit.

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Practice Response Rate
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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01388 718202
  • The Surgery Cockfield Bishop Auckland Co.Durham DL13 5AF

Patient Experience Summary

Feedback across the file reflects a predominantly positive experience with the practice's appointment availability and booking access, which patients describe as straightforward through both online and telephone options. Reception staff are consistently noted for their courtesy and respectful approach, while clinical teams demonstrate responsiveness and continuity of care. Patients particularly value the organisation of services, including the range of appointment types available and the practice's ability to accommodate scheduling requests.

However, some concerns emerge regarding inconsistent clinical assessment. One patient reported receiving conflicting evaluations from different clinicians during separate visits, leading to uncertainty about their health status. Another patient raised concerns about the quality of clinical interactions, describing an encounter perceived as lacking compassion and involving what they felt were clinical errors in information recording.

Overall, the practice receives strong recognition for its care experience and the respect shown to patients as individuals. Communication and follow through on commitments are highlighted as strengths, alongside the welcoming and supportive demeanor of team members across administrative and clinical roles.

Appointment

87.50 %
Excellent

Reception

85.00 %
Excellent

Cleanliness

75.00 %
Great

Care

79.29 %
Great

Respect

80.00 %
Great

Seen on time

75.00 %
Great
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