Wordsley Green Health Centre

Friendly staff made booking straightforward and easy

The practice appears to be quite good regarding appointment availability and the welcoming nature of the staff. It's also helpful that there isn't an excessive amount of paperwork required when booking an appointment that's scheduled for several weeks in advance.

Easy to book appointments when needed

Excellent medical practice with readily available appointment slots and courteous, responsive staff members.

Helpful appointment that sorted my medications

A recent medications review appointment went very well. The healthcare professional conducting the review was thorough in addressing my medication needs and demonstrated excellent courtesy and helpfulness throughout the consultation. I was very satisfied with the service provided.

Quick appointments and genuinely helpful staff

I have consistently had a positive experience during my time at this surgery over the past couple of years. The appointment booking process has always been efficient and the staff have been consistently courteous. I recently attended for travel health advice and vaccinations, and found the healthcare professional to be exceptionally supportive and informative. Despite feeling anxious beforehand, I was put at ease through clear explanations and thorough guidance throughout the appointment. I am very grateful for the care received.

Dismissive staff left me feeling unheard

I would rate this experience much lower if possible. I found this practice to be extremely disappointing. The care I received lacked compassion and understanding. I felt let down by the overall service and would not recommend attending if you have other options available.

Friendly reception made the visit pleasant

Outstanding care, much appreciated

Quick and efficient with plenty of parking

No issues experienced at this practice, with plenty of parking available at the rear of the building, and the team demonstrated promptness and professionalism throughout. Much appreciated.

Phone lines constantly unavailable and frustrating

Nobody picks up the telephone! Even though I was first in the queue, after just a minute of waiting I was informed that nobody could answer my call and was asked to hang up and try later. This situation has continued for well over an hour! Completely unacceptable.

Helpful support with form completion needed

This morning I needed to see the clinician to complete some paperwork. They were more than happy to assist with everything. This was entirely due to the healthcare professional who provided excellent care.

Felt listened to during minor procedure

The staff members were amazing. I had a minor procedure carried out at the surgery. Everything was explained thoroughly to me. They demonstrated professionalism and compassion throughout the appointment. Thank you.

Phone lines create barriers to same-day appointments

This surgery appears to prioritise appointments for older patients over younger age groups. Retrospective or next-day appointment bookings cannot be made by telephone. The phone lines do not become available until after 08:00, despite the surgery opening at 08:00 for walk-in patients. The appointment system operates on a first-come, first-served basis, with walk-in patients being seen before those who have booked by telephone. Standard appointment slots are approximately 10 minutes, though the surgery typically reaches full capacity by 08:10. The surgery uses a text message feedback system asking patients about their likelihood to recommend the practice, but does not proactively inform patients of extended wait times. Waiting periods vary considerably, ranging from immediate consultations to over 45 minutes, often without advance notice. Overall, this surgery would not be recommended based on patient feedback and personal experience. A recent call to book appointments resulted in a frustrating experience. When explaining the reasons for the appointment request, the call handler responded in a manner that felt unnecessarily defensive and unhelpful. During the conversation, it was stated that the GP would not issue prescriptions on the day, which contradicts standard practice and the duty of care expected from general practitioners. The call handler's approach was perceived as unprofessional and dismissive, making the interaction feel unnecessarily difficult and unwelcoming.

Chronic appointment delays with no updates from reception

I have consistently spoken positively about this surgery in the past, however the appointment waiting times have recently become deeply concerning. Appointments consistently run significantly behind schedule, and my last three visits experienced delays of approximately one hour, thirty-five minutes, and over an hour respectively. While I recognise that unforeseen medical situations can occur, this appears to be a regular pattern rather than an isolated occurrence. Despite offering feedback whenever the opportunity arises, there seems to be no improvement. Additionally, reception staff provide no updates to patients during extended waits. If I were to arrive this late for my own appointment, I would likely not be seen—therefore it seems inconsistent that patients are expected to wait without any communication or explanation. This standard of service is disappointing and warrants urgent review. Patients should receive better information and more reasonable waiting times. Furthermore, I attempted to use the feedback and complaints process via the website and discovered it is only accessible during a narrow time window in the morning. After waiting until the specified time to access it, I found the form was not functioning. This was extremely frustrating.

Reception staff could improve their manner

The clinical staff are excellent, however the reception team can come across as dismissive, patronising and lacking in enthusiasm. Being directed to search for information independently rather than receiving assistance isn't the standard of service you'd anticipate from a medical practice, and the appointment delays are frustrating, with waits of around 45 minutes beyond the scheduled time occurring regularly. Overall, this has been disappointing.

Felt valued during phone consultations

I have been meaning to leave this feedback for some time now. I have had a couple of telephone consultations with a member of the medical team who was lovely, very polite and knowledgeable. I did not feel rushed during our conversations and felt that my concerns were taken seriously. Based on this experience with the practice, I have no complaints and would recommend them.

Website contact details need updating urgently

The contact section indicates that communication is possible through email. However, the email address is not displayed anywhere, which is unhelpful for those attempting to submit requests on behalf of others when the website submission function is not working properly.

Reception staff made me feel genuinely welcome

I have been a patient at this surgery for three decades. Throughout my time here, I've witnessed various changes in the medical team, but the current practitioners and front desk personnel are remarkably supportive and attentive. One of the clinicians recommended a specific injectable treatment to help manage my elevated cholesterol levels and also suggested a daily oral medication. Following this approach, my cholesterol readings have shown significant improvement. This practitioner demonstrates a warm and approachable manner that helps patients feel comfortable and reassured during consultations.

Doctors didn't listen to my concerns

I feel that my concerns are not adequately heard during appointments, and I struggle to obtain the information I request. The explanations provided for my symptoms do not seem to align with what I am experiencing, and I have noticed that lifestyle factors are frequently attributed as causes. I have felt that the approach taken has not been sensitive to my concerns about how these factors are discussed. I was given one explanation for my symptoms during a telephone consultation, but this was not revisited at my next appointment. More recently, I was told that stress is the primary factor affecting my health. I found this frustrating, as I felt the stress was actually stemming from my interactions with the practice itself. My experience deteriorated after a particular clinician was no longer at the surgery. I have since decided to register elsewhere.

Felt reassured and listened to during appointment

I had my contraceptive implant fitted today and the healthcare professional was wonderful, very kind and reassuring, answering all my questions throughout the procedure. I experienced no discomfort during the appointment.

Felt truly listened to about my mental health

The healthcare professional I saw was incredibly helpful to me and made a significant positive difference to my mental health.

Felt listened to and well supported

Visited the practice and received fantastic care, thank you very much.