Wordsley Green Health Centre

Appointment wait times frustratingly long here

Called early in the morning to request an appointment and was informed that the earliest available slot was approximately two weeks away. During this same call, the receptionist advised that phoning at that time of day was necessary to secure an appointment. The service felt ineffective.

Friendly reception made me feel welcome

The clinician provided absolutely fantastic care, thank you so much 😊

Thorough check-up and helpful preventive care

I had a very thorough appointment today, where all my medications were reviewed, my blood pressure was checked, and I was arranged to have a blood test for monitoring purposes. It was a positive experience, and I'm grateful for the care provided.

Thorough consultation and really good listening

The healthcare professional I saw today demonstrated exceptional thoroughness and possessed outstanding knowledge.

Knowledgeable doctor who actually listened

The healthcare professional demonstrated both expertise and a welcoming manner.

Supportive team who really listened to me

The clinical team at this practice demonstrated considerable support, expertise, and professionalism throughout my care.

Reception staff put me at ease immediately

When I arrived at the surgery today, I was feeling quite anxious and concerned. I was seen by a lovely clinician who managed to calm my worries and reassure me that things would be fine. She was incredibly helpful and comprehensive in her approach, which stood out compared to some of the other practitioners I have encountered previously. I was pleasantly surprised to learn she is still in training and will only be at the practice for a limited time, but I will certainly be trying to book appointments with her during her time there.

Friendly and genuinely listens to your concerns

The clinician I saw was excellent, very knowledgeable, and listened carefully to my questions. They had a great personality with good humour and demonstrated strong interpersonal skills. I would recommend seeing them.

Felt listened to and treated with dignity

I received a professional, thorough and considerate service. I felt well-informed throughout and was treated with respect.

Staff took time to listen properly

This surgery has been absolutely wonderful, and I have consistently had a positive experience throughout my time as a patient. The clinical staff demonstrate a genuine willingness to listen carefully to concerns before determining the best course of action. I have not encountered any problems during my years of using this practice and have remained a loyal patient since 2011.

Staff made me feel welcome and heard

The team demonstrated a welcoming and approachable manner throughout my visit.

Early morning phone booking system feels frustrating

The requirement to call at 8am to book an appointment can feel like a tedious process. If that's the only way available, then it's something you have to work with. As someone who hadn't visited the surgery in person since 2017, I wasn't familiar with the different phone times for different types of requests, so I was corrected a couple of times and advised that I shouldn't have been calling at 8am for certain matters like requesting a sick certificate. Setting aside the procedural aspects, I was seen on both occasions by two considerate clinicians who were genuinely attentive and listened carefully without making me feel pressured. This was a really positive experience and helped me feel at ease, particularly as someone who doesn't approach medical appointments casually. Given that I hadn't sought medical attention since 2017, this made a real difference. I was very impressed with the care I received on both visits.

Receptionists were polite and genuinely helpful throughout

I would like to express my gratitude to the clinician at the practice who has provided me with care over the past couple of years. I underwent treatment for a serious health condition in 2022 which involved multiple therapeutic interventions. I am pleased to report that my progress has been positive. Throughout this time, the clinician has consistently made effort during both telephone and in-person consultations to understand my situation thoroughly in order to provide appropriate assessment and care. This clinician demonstrates excellent clinical knowledge and a genuinely compassionate approach, with a warm and professional manner. The practice and its patients are fortunate to have such dedicated staff. I would also like to thank the reception team, who have consistently been courteous, helpful, and committed to assisting patients. The entire team is doing excellent work and deserves recognition for their efforts.

Friendly and helpful with genuine care

The clinician I saw was such a lovely person and very friendly, with fantastic knowledge and very helpful approach. It's wonderful to encounter healthcare professionals with such qualities. I would highly recommend visiting this practice. Keep up the amazing work.

Staff took time to listen properly

Compassionate team members

Felt listened to during my appointment

My conversation with the healthcare professional today was very informative and I appreciate it.

Helpful staff answered my call promptly

Called at the arranged time and received very helpful assistance.

Appointment went well and got the referral

My spouse was satisfied that the appointment went well and he has been added to the waiting list for surgical intervention.

Always helpful and easy to book

Consistently excellent experience

Friendly doctors let down by reception staff

The clinical staff consistently demonstrate attentiveness and friendliness, with excellent communication throughout and following appointments. Unfortunately, the front desk team can sometimes appear unwelcoming and curt in their interactions, which detracts from the overall experience even when greeted warmly. This is a shame as it impacts the impression of the practice.