Patient Experience Summary

Patient feedback reflects a mixed experience at the practice, with clinical care consistently praised but significant concerns about access and administrative processes. The clinical team receives strong recognition for professionalism, attentiveness, thorough examinations, and compassionate care. However, appointment access remains a substantial challenge, with patients reporting extended delays in securing slots, lengthy waits beyond scheduled times, and difficulties reaching reception staff by telephone. Several patients described frustration with medication access delays, administrative issues including lost registration forms, and inflexible procedures that prioritise practice systems over patient needs.

Reception experience presents a notable divide in feedback. While many patients commend courteous and helpful reception staff, others report dismissive behaviour, unhelpful interactions, and unwillingness to facilitate contact with clinical staff. Communication gaps appear throughout the patient journey, from unclear information about appointment procedures to lack of updates during extended waits. Some patients noted that online booking systems work efficiently, yet telephone access remains problematic, particularly at peak times.

Despite these operational challenges, the practice demonstrates genuine clinical strengths. Patients frequently highlight the welcoming atmosphere during appointments, thorough care pathways, and healthcare professionals who listen carefully and explain treatment options clearly. Long-term patients express loyalty and confidence in the service, though some have relocated to other practices due to access difficulties. The feedback suggests the practice would benefit from reviewing appointment systems, improving communication during waits, and ensuring consistent reception standards across all patient interactions.

Appointment

58.75 %
Average

Reception

62.30 %
Average

Cleanliness

75.00 %
Great

Care

78.90 %
Great

Respect

72.15 %
Great

Seen on time

52.40 %
Average

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MM

Mrs M. Google 2 years ago

Rating

Excellent!

Quick appointment and friendly welcome

Managed to secure an appointment promptly after making contact. Was seen within an hour of calling. The clinician was approachable and provided helpful assistance.

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SH

Sue H. Google 2 years ago

Rating

Excellent!

Felt truly listened to during consultation

I attended an appointment after being diagnosed with a condition that was significantly affecting my quality of life. The clinician took sufficient time to discuss my symptoms in detail and was receptive to information I had gathered from support communities. They were willing to prescribe an alternative treatment option that had shown promise for others with similar experiences. The consultation was characterised by empathy, understanding and an approachable manner. Overall, I felt confident returning to this clinician for future healthcare needs.

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KM

Kevin M. Google 2 years ago

Rating

Great!

Helpful reception staff made the difference

Consistently demonstrates a helpful approach.

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IT

Irene T. Google 2 years ago

Rating

Excellent!

Friendly reception staff made booking easy

It's always a pleasure to speak with the clinical staff at this practice.

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DB

David B. Google 2 years ago

Rating

Excellent!

Helpful appointment with clear explanations provided

The clinician was very helpful and took time to explain everything I needed to understand. I'm hopeful that my concerns have been addressed.

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MT

Michael T. Google 2 years ago

Rating

Excellent!

Friendly and helpful reception staff

It was a genuine pleasure to interact with the practice.

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JW

Julian W. Google 2 years ago

Rating

Excellent!

Friendly reception made the visit pleasant

Outstanding care and support.

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CC

Christopher C. Google 2 years ago

Rating

Great!

Friendly reception made me feel welcome

Had a pleasant visit with a welcoming and approachable atmosphere.

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SB

Sue B. Google 2 years ago

Rating

Excellent!

Quick access to treatment and clear explanations

I received a procedural treatment for my hand that was arranged promptly following my initial appointment. The procedure was clearly explained to me at each stage, and I felt reassured throughout. The healthcare professional maintained a professional and approachable manner at all times, and I felt I received excellent care.

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SB

Sheilah B. Google 2 years ago

Rating

Excellent!

Reception staff were genuinely helpful and caring

Extremely satisfied with the welcoming and supportive approach of the front desk team and the outstanding clinical guidance provided during my appointment.

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DJ

Darren J. Google 2 years ago

Rating

Excellent!

Doctor listened and helped with my concern

I was very satisfied with the assistance provided during my telephone consultation and felt pleased with how matters were resolved.

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JJ

Jean J. Google 2 years ago

Rating

Excellent!

Treated with respect at my appointment

I was treated with great respect during my recent visit by a member of the clinical team.

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DM

Dawn M. Google 2 years ago

Rating

Excellent!

Thorough explanation helped me understand my treatment

I had a fabulous consultation today. The clinician thoroughly explained the procedure for my injection treatment. They provided advice based on my imaging results and recommended exercises to help improve my condition.

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JB

Jamie B. Google 2 years ago

Rating

Excellent!

Professional appointment with no waiting around

Extremely competent and punctual throughout the appointment.

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MB

Martin B. Google 2 years ago

Rating

Excellent!

Helpful doctor got me back on track

Received a call from the clinic this morning and was prescribed three additional medications. I'm feeling more optimistic that these might finally provide some relief for my ongoing back issues. The healthcare provider has arranged for me to be referred back to the pain management service, and I'm very grateful for their support and assistance. 👌

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MH

Malik H. Google 2 years ago

Rating

Excellent!

Felt genuinely listened to at appointment

One of the best healthcare professionals at this practice. I would give them 5 stars.

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DG

Damon G. Google 2 years ago

Rating

Excellent!

Good range of doctors to choose from

Excellent selection of medical professionals

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NP

Naomi P. Google 2 years ago

Rating

Excellent!

Staff listened and kept appointment on time

Excellent team who were attentive and receptive to my concerns, offering clear guidance on the next steps. The appointment stayed on schedule, and the entire visit including the procedure was completed efficiently within approximately thirty minutes.

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CP

Ceri P. Google 2 years ago

Rating

Excellent!

Felt genuinely listened to and well advised

The healthcare professional was very attentive and listened carefully to my concerns, providing helpful guidance.

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HC

Heather C. Google 2 years ago

Rating

Excellent!

Back at wordsley, finally seeing a doctor

Very pleased to have returned to this practice. After spending three years elsewhere, I'm reassured that I can access appointments with a clinician.

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01384 277591
  • Wordsley Green Hth.Ctr. Wordsley Green,Wordsley Stourbridge West Midlands DY8 5PD

Patient Experience Summary

Patient feedback reflects a mixed experience at the practice, with clinical care consistently praised but significant concerns about access and administrative processes. The clinical team receives strong recognition for professionalism, attentiveness, thorough examinations, and compassionate care. However, appointment access remains a substantial challenge, with patients reporting extended delays in securing slots, lengthy waits beyond scheduled times, and difficulties reaching reception staff by telephone. Several patients described frustration with medication access delays, administrative issues including lost registration forms, and inflexible procedures that prioritise practice systems over patient needs.

Reception experience presents a notable divide in feedback. While many patients commend courteous and helpful reception staff, others report dismissive behaviour, unhelpful interactions, and unwillingness to facilitate contact with clinical staff. Communication gaps appear throughout the patient journey, from unclear information about appointment procedures to lack of updates during extended waits. Some patients noted that online booking systems work efficiently, yet telephone access remains problematic, particularly at peak times.

Despite these operational challenges, the practice demonstrates genuine clinical strengths. Patients frequently highlight the welcoming atmosphere during appointments, thorough care pathways, and healthcare professionals who listen carefully and explain treatment options clearly. Long-term patients express loyalty and confidence in the service, though some have relocated to other practices due to access difficulties. The feedback suggests the practice would benefit from reviewing appointment systems, improving communication during waits, and ensuring consistent reception standards across all patient interactions.

Appointment

58.75 %
Average

Reception

62.30 %
Average

Cleanliness

75.00 %
Great

Care

78.90 %
Great

Respect

72.15 %
Great

Seen on time

52.40 %
Average
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