Patient Experience Summary

Patients consistently report positive experiences with clinical care, describing staff as professional, knowledgeable, and compassionate. The reception experience is frequently highlighted as welcoming and friendly, with appointment booking described as straightforward and responsive. Visitors to the area particularly valued the ability to access same-day or next-day appointments, with one patient noting the efficiency of receiving medication from the on-site pharmacy within hours of contact. The practice environment is characterised as organised and supportive, with clinical consultations marked by thoroughness and genuine care.

However, some feedback indicates constraints in accessing urgent care for children. One patient reported difficulty obtaining an assessment for a young child following a significant injury, which caused concern about the practice's responsiveness to paediatric emergencies. This contrasts with the broader pattern of positive appointment access experiences and suggests potential gaps in urgent care provision for specific patient groups.

Overall, the practice demonstrates strong continuity of care and builds patient confidence through professional clinical expertise combined with courteous communication. The integration of pharmacy services and efficient appointment systems contribute to a streamlined care experience that patients value highly.

Appointment

85.71 %
Excellent

Reception

89.29 %
Excellent

Cleanliness

75.00 %
Great

Care

91.43 %
Excellent

Respect

90.00 %
Excellent

Seen on time

82.86 %
Great

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DS

Diane S. Google one year ago

Rating

Excellent!

Appointments available within a couple of days

A wonderful practice with brilliant clinicians and lovely staff members. Our experience has consistently been very positive. Arranging an appointment is extremely straightforward and we've never had to wait more than a couple of days for an appointment. Upon arrival, the reception team are always polite and friendly. The clinical staff are very professional, thorough, kind and caring and we very much appreciate being registered at such a great surgery. Thank you all so much.

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GB

Grahame B. Google one year ago

Rating

Excellent!

Felt genuinely listened to at my appointment

Excellent care provided by the medical team at this practice. We feel very grateful to be registered here as patients.

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TK

Tina K. Google one year ago

Rating

Excellent!

Quick appointment when I needed one most

I was visiting the Coniston area when I developed a severe cold accompanied by a persistent cough. Given my current health circumstances requiring ongoing treatment at home, I felt it was important not to delay seeking medical attention. I was fortunate to secure an appointment at the practice promptly. The clinician demonstrated considerable expertise, genuine compassion, and thoughtfulness throughout the consultation. I felt genuinely supported and cared for, received my prescribed medication without delay, and I am deeply appreciative and reassured by the experience. Thank you to the excellent team for their outstanding care!!!

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AO

Alyson O. Google 2 years ago

Rating

Excellent!

Friendly staff made me feel welcome

The team here are extremely pleasant and friendly, offering helpful support throughout my visits. I am very satisfied with the service provided and have had excellent experiences with the clinical staff.

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GK

Gladys K. Google 2 years ago

Rating

Excellent!

Reception team made booking straightforward and easy

Excellent services from the reception team, the nursing staff were great, well knowledgeable, very friendly, and provided excellent service with a great atmosphere. In fact, all the nursing team are very friendly and helpful, and the GP appointments were great. It's unfortunate that I'm moving away but I will miss their service. I give them a 5/5 rating.

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SG

Stuart G. Google 2 years ago

Rating

Excellent!

Friendly reception made the visit pleasant

Outstanding care and support

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HH

Hutch H. Google 3 years ago

Rating

Excellent!

Booking was quick and staff were polite

The appointment booking process was quick and straightforward. The service received was prompt and courteous, with all staff members displaying politeness throughout the visit. The clinician provided excellent care.

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GB

Gill B. Google 3 years ago

Rating

Excellent!

Quick appointment and prescription sorted same day

During a visit to Coniston, I needed to obtain some medication. I contacted the surgery at approximately 8.15 on a Friday morning and was promptly offered an appointment at 9.40am. I arrived a short while early to complete visitor registration. As the practice has an on-site dispensary, I had received my medication by 10.00am. The staff were welcoming, approachable and worked with impressive speed. Given how uncommon face-to-face appointments have become in recent times, this experience felt particularly noteworthy. I am very grateful to everyone involved.

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SG

Steven G. Google 4 years ago

Rating

Bad!

Practice refused to see injured infant

My former partner experienced a fall while holding our infant child, who sustained an injury to his face resulting in bleeding from the nose and mouth. She contacted the local medical practice seeking an assessment to ensure he was alright, but was told they could not see him. Concerned about his condition, she reached out to me. As I was working nearby, I came to assist and she subsequently took him to the hospital for evaluation. I was disappointed by what I perceived as an unwillingness from the medical practices involved to examine a young child following a significant injury, particularly given the circumstances and her understandable worry about his wellbeing.

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RM

Robert M. Google 4 years ago

Rating

Excellent!

Caring doctors who are easy to reach

easily reachable, compassionate medical professionals

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TH

Thomas H. Google 6 years ago

Rating

Excellent!

Friendly reception made the visit pleasant

Excellent experience, outstanding clinical care. Wonderful service and approachable staff.

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JP

Julie P. Google 6 years ago

Rating

Excellent!

Reception helped us quickly in an emergency

When my mum sustained a significant knee injury while away from home, the clinician at the practice was excellent and provided very kind care. We are extremely grateful for their help.

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LL

Libby L. Google 7 years ago

Rating

Excellent!

Convenient on-site dispensing made appointments easier

Outstanding primary care experience with the convenience of an in-house pharmacy service.

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CK

Chris K. Google 8 years ago

Rating

Excellent!

Efficient and genuinely friendly NHS care

Exceptional. This is a genuine review and I can say with confidence that both my partner and I separately experienced the finest NHS care we have encountered at this practice. The service was highly organised, welcoming and offered helpful preventative health guidance.

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HL

Helen-marie L. Google 8 years ago

Rating

Excellent!

Professional doctors who really listened

The medical staff demonstrated considerable professionalism and expertise in their field. They were approachable and showed genuine compassion in their interactions.

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Patient Experience Summary

Patients consistently report positive experiences with clinical care, describing staff as professional, knowledgeable, and compassionate. The reception experience is frequently highlighted as welcoming and friendly, with appointment booking described as straightforward and responsive. Visitors to the area particularly valued the ability to access same-day or next-day appointments, with one patient noting the efficiency of receiving medication from the on-site pharmacy within hours of contact. The practice environment is characterised as organised and supportive, with clinical consultations marked by thoroughness and genuine care.

However, some feedback indicates constraints in accessing urgent care for children. One patient reported difficulty obtaining an assessment for a young child following a significant injury, which caused concern about the practice's responsiveness to paediatric emergencies. This contrasts with the broader pattern of positive appointment access experiences and suggests potential gaps in urgent care provision for specific patient groups.

Overall, the practice demonstrates strong continuity of care and builds patient confidence through professional clinical expertise combined with courteous communication. The integration of pharmacy services and efficient appointment systems contribute to a streamlined care experience that patients value highly.

Appointment

85.71 %
Excellent

Reception

89.29 %
Excellent

Cleanliness

75.00 %
Great

Care

91.43 %
Excellent

Respect

90.00 %
Excellent

Seen on time

82.86 %
Great
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