Wrekenton Medical Group

Reception staff were dismissive and unhelpful

Average experience.

Long phone wait, no appointments available

I waited a considerable time on the phone only to be informed that no appointments were available. I was under the impression that there was an armed forces covenant within the NHS. I intend to raise my concerns about this practice with the appropriate authorities.

Impossible to book an appointment by phone

The practice was previously satisfactory, however obtaining appointments has become extremely frustrating. Attempting to book by telephone requires considerable time and patience ☹️

Staff really listened to my concerns

The medical staff at this practice are excellent and demonstrate a strong commitment to patient care.

Friendly team made me feel welcome

A wonderful team of dental professionals!

Felt truly listened to and cared for

Excellent standard of care received

Reception staff made me feel unwelcome and rushed

Poor experience at this practice/ Relieved to have moved on. I felt dismissed when staff suggested I shouldn't bring my concerns to them, and when requesting a test, I was made to feel like an inconvenience rather than welcomed. Being asked to wait while administrative tasks were completed felt unnecessary and added to my distress when I was already unwell. The experience felt humiliating during a vulnerable time. While there are some genuinely caring members of the team, their professionalism couldn't offset the negative interactions with others who seemed unsuited to patient-facing roles.

Helpful staff who really listened to me

Absolutely fantastic practice. The team has made an exceptional effort to provide me with support and assistance.

Couldn't reach the dentist through reception

Does anyone have contact details for the dental practice as I keep being connected to the medical centre instead?

Receptionists dismissive when questioned about wait times

The receptionist's manner was quite off-putting when I raised concerns about the lengthy wait time to see a healthcare professional. Their response came across as dismissive and unhelpful. The overall service experience fell short of what I would have expected.

Professional team who really listened

The practice demonstrated a professional and respectful approach throughout my visit.

Reception staff were genuinely helpful and welcoming

An excellent practice overall. When attending for your concern, you are seen by a clinician at the appropriate time. The practice demonstrates good prioritisation of health matters based on clinical need. The reception team are consistently helpful and welcoming.

Staff on phones were dismissive and unhelpful

The telephone and reception staff were unhelpful and discourteous. A form I submitted several months ago remains incomplete, and I have been asked to return repeatedly to check on its progress. Each visit results in further delays and requests to come back again. The overall experience has been frustrating and the service received was not satisfactory.

Phone staff could improve their attitude

The reception team's phone manner could be improved, as there seems to be a dismissive tone that other patients have also mentioned. It would be helpful if they showed more genuine care when booking appointments. I called early in the morning and was unable to secure an appointment despite the early timing.

Long waits due to staff shortages

The practice appears to operate with insufficient staffing levels, resulting in considerable delays for appointments that can extend over several days or weeks. Additional medical professionals would help address these scheduling challenges.

Waiting times have got much longer

The practice does not seem to be as good as it was when I first attended several years ago.

Phone staff dismissive when requesting urgent help

Terrible experience at this practice. The reception team came across as dismissive, unhelpful and discourteous when I called. They didn't seem willing to listen to my concerns or offer suitable guidance. I was unable to secure an urgent appointment despite being in significant pain. There appear to be ongoing problems between the practice and the pharmacy, which unfortunately affects patient care. While the clinical staff were approachable and attentive, the administrative barriers and difficulty accessing the support needed have left me very disappointed with the practice overall.

Polite reception staff handled difficult situations well

The practice operates with considerable efficiency and the reception team demonstrates politeness and professionalism, which is commendable given the challenging nature of dealing with frustrated patients at the front desk.

Impossible to book an appointment here

If you appreciate excessive administrative processes, inflexible procedures and difficulty securing an appointment slot, this practice may suit your preferences.

Reception staff made a good first impression

I have recently registered with this practice and have not yet had an appointment with the clinical staff, however the reception area and overall layout of the facility are well-organised and professional. 👏