Wye Valley Surgery

Horrible service for families with special needs

Completely frustrated, we arrived punctually for our scheduled visit with my special needs child, but the staff utterly neglected to provide any meaningful assistance or service despite our pre-arranged appointment time.

Terrible service and unhelpful medical staff nightmare

Completely revolting - nobody picks up the phone, and I'm left wondering what on earth they're doing. This medical practice is utterly worthless, hands down the most incompetent clinic I've ever encountered. The front desk staff are an absolute embarrassment 😤

Terrible medical experience with unhelpful staff

Every time I try to call, they immediately hang up when I reach the top of the queue. The employees are discourteous, and the medical professionals seem completely incompetent. I was initially diagnosed with one condition, only to later discover it was an entirely different issue.

Unprofessional doctor shamed me for skin condition

I went to see my physician recently regarding some skin marks on my abdomen. Despite maintaining excellent personal hygiene, the doctor immediately diagnosed me with a fungal infection without conducting any diagnostic tests. Her demeanor was extremely off-putting, and she treated me with clear contempt, instructing me to avoid touching anything to prevent potentially spreading an infection to other patients. This experience was so unpleasant that I now feel completely discouraged from seeking medical care in the future.

Terrible surgery with zero care and compassion

NHS should thoroughly investigate and potentially close this surgery due to potential life-threatening risks. The most discourteous, unrepentant receptionist staff work at this Surgery, displaying an absolute absence of the fundamental compassion required for such a sensitive role. A month ago, I contacted them urgently for a blood test as my symptoms were deteriorating. The reception staff demonstrated complete indifference and zero human consideration, curtly instructing me to check my phone for a link within five minutes to book an appointment through their portal. I booked an online slot, with the next available appointment a month away. Today, I'm at the hospital, and they've informed me that the GP hasn't submitted my REFERRAL, rendering the test impossible. I've taken a day off work and paid for a full day of childcare for this appointment. The hospital staff were incredibly supportive and attempted to contact the GP to obtain the necessary details. After 30 minutes on hold, another hostile receptionist appeared, implying the entire situation was my fault and insisting I must speak with another GP representative in a week before they'll even consider processing another referral. They've now squandered taxpayer funds with questionable hospital appointments and caused me significant financial loss through work absence and childcare expenses. The most infuriating aspect is the receptionist's attitude of blaming me entirely. I suspect she might be responsible for the initial poorly managed hospital appointment that wasted everyone's time and resources. Steer clear of this establishment at all costs.

Exceptional service from a caring receptionist

I've experienced exceptional service from Wye Valley surgery's receptionist Hiba, who not only answers calls with utmost courtesy but has consistently assisted me and my father in resolving issues quickly and efficiently. She has repeatedly demonstrated remarkable dedication, going well beyond her basic job responsibilities to help me on numerous occasions. Her commitment is truly commendable, and she maintains her professional and helpful demeanor even when working alone. I am sincerely appreciative of her outstanding support and the compassionate way she has handled my requests. Thank you immensely, Hiba, for your incredible assistance.

Terrible service and unprofessional communication nightmare

Terrible management, completely unreliable. They consistently fail to schedule appointments and when you finally get through on the phone, they abruptly disconnect the call, forcing you to restart the entire frustrating waiting process.