Yarm Medical Practice

Felt heard and given proper reassurance

I felt that my concerns were heard and my symptoms were treated with appropriate attention. I received thorough examinations and was given reassurance about my condition. I was advised to return promptly if my symptoms persisted or worsened. I left the appointment feeling considerably better and would like to express my appreciation for the professionalism and thoroughness of the healthcare professional I saw, as well as the reassuring guidance I received before departing.

Reception team made booking really straightforward

An excellent GP practice. Please continue with the outstanding service.

Listened carefully and referred me appropriately

I attended an appointment to seek advice regarding a skin concern. The healthcare professional discussed the findings from our consultation in considerable detail and provided a prescription for treatment. A referral to a specialist was also arranged. Following completion of the prescribed course and specialist consultation, I experienced a full recovery. I was very satisfied with the approach taken during my visit. The clinician demonstrated attentive listening to my worries and enquiries, and offered guidance of a high standard. I am grateful for the care received.

Felt genuinely listened to during appointment

The healthcare professional I saw was courteous and professional. It was a genuine pleasure to have them review my health.

Practice bringing positive changes to community health

Consistently willing to assist, with numerous positive developments taking place. Various screening initiatives are underway, which represent a genuine benefit to the local community.

Helpful nurse practitioner with same day availability

Same day appointment. Very helpful and thorough healthcare professional.

Reception staff were really helpful and friendly

The staff member was very helpful.

Friendly reception made the visit pleasant

Outstanding care and support

Prompt appointment and pleasant consultation

Visited the practice to arrange an appointment and was seen promptly. The consultation was very pleasant and everything was resolved satisfactorily.

Felt genuinely listened to and understood

I was accompanying a vulnerable family member during their appointment; it was our first visit with this clinician. My family member has experienced several challenging interactions within the NHS previously and struggles with attending appointments or discussing their health concerns openly. The clinician demonstrated strong observational skills and recognised that, based on the patient's demeanour, there were considerable obstacles affecting their ability to access suitable care. They built effective rapport by showing interest in the patient's personal matters and thoughtfully addressing various questions that fell outside the scope of their health issues. Although the patient was reluctant to discuss their concerns directly, they felt at ease with me explaining the situation on their behalf and, in contrast to previous experiences, remained throughout the appointment. They felt heard and valued, and they were pleased with the suggestions that were offered.

Staff who actually listen to your concerns

I would certainly encourage others to consider registering with this practice. The team members are pleasant and attentive, taking time to hear what patients have to say about their health concerns.

Made welcome and everything clearly explained

I attended an appointment today for a review and was greeted warmly upon arrival. The clinician took time to explain everything thoroughly and in detail. I appreciate the support that was provided throughout the visit.

Efficient and courteous from start to finish

Consistently efficient, professional and courteous.

Relaxed appointment with thorough questioning

Attended an annual review of a health condition today, on a weekend day, which was convenient with minimal traffic and plenty of parking available. The clinician I saw was welcoming and cheerful, thorough in asking about my condition, and I felt at ease throughout the appointment without feeling rushed. My questions were answered patiently and I didn't feel like I was imposing on their time.

Helpful and friendly reception staff

The staff member was excellent and provided helpful assistance.

Staff were genuinely caring and attentive

Visited the practice yesterday and found the clinician to be very attentive and compassionate. The entire team at the practice demonstrated the same level of care and consideration.

Refreshing to feel properly listened to

It was very refreshing to receive excellent service during my recent visit. I was impressed with the quality of care provided by the practice.

Thorough approach to finding the right help

Gave careful attention to my concerns and explored various avenues to support my health improvement, including following up on specialist referrals.

Felt genuinely listened to and understood

I attended an appointment with a clinician who took time to listen to my concerns and demonstrated considerable knowledge while maintaining a friendly manner. I would be happy to recommend this practice to those I know.

Stressful booking but kind appointment experience

First of all it was a stressful experience to actually get an appointment sorted, however we were seen by a healthcare professional who explained and answered our questions with kindness and professionalism, proving to be a real asset to the practice.