Yarm Medical Practice

Quick response to online consultation request

Excellent service at the local medical practice today. I completed an online consultation form and received a prompt response. A face-to-face appointment was arranged for the next day with a healthcare professional who was very professional and courteous. They conducted a comprehensive assessment and I felt reassured that my concerns were properly understood and handled appropriately. Very satisfied with the experience.

Staff went out of their way to help

This medical practice is among the finest in the area and the team consistently goes the extra mile to assist patients. Having been a long-term patient, I have found the staff to be exceptionally kind and caring. I would happily recommend this practice to others.

Friendly staff gave clear answers to my questions

Courteous and approachable. The explanations provided were straightforward and easy to understand. Every aspect was addressed thoroughly and my concerns were resolved.

Fast and friendly service when we needed help

I cannot praise this medical practice enough for its fast, efficient, and friendly service. Both my spouse and I attend the practice and have consistently received the support we needed. The clinician we see is very caring and understanding, and I am grateful for their assistance.

Friendly staff brightened a dreary morning

What a lovely experience on a dreary morning. The healthcare professional I saw was professional and friendly, and really brightened my day with some gentle and informative health guidance. Thank you.

Knowledgeable and thorough with good manner

This is my review of a clinician at the practice. I only have positive things to say about this healthcare professional. They demonstrated good knowledge and a thorough approach, along with excellent interpersonal skills during consultations.

Online booking made getting an appointment easier

The online booking system has made it considerably more straightforward to secure an appointment compared to previous methods. The healthcare professional I saw was outstanding, demonstrating both efficiency and genuine empathy throughout the consultation.

Professional approach gave me confidence

First class service this morning. The healthcare professional was very professional and friendly, and gave me confidence about the medical path ahead. Thank you for the excellent care.

Helpful consultation with clear action plan

I attended a consultation with an advanced practitioner this afternoon. I was very impressed by their professionalism and the care they took to assess my situation and to advise on an appropriate action plan. Thank you!

Quick access to healthcare professionals when needed most

I found it challenging to access the review platform through the link sent to my phone, as I do not use a smartphone and my google account is not active. I had to manually enter the web address to reach this site. That said, I am very grateful for the opportunity to see advanced clinical practitioners when appointments with my preferred doctor involve lengthy waiting times, during which my initial symptoms have sometimes become significantly worse. Having access to these practitioners has been genuinely helpful, and I appreciate the service provided.

Reception staff made booking straightforward and easy

This practice is excellent, with reception staff who are kind, friendly, and approachable, always making an effort to arrange appointments and assist with services. The clinical staff demonstrate attentiveness and knowledge when required, including both doctors and nurses. Particular praise goes to the nurse practitioner, who demonstrated expertise and thoroughness when addressing my health concern, showing an easy manner, helpfulness, and understanding throughout. Well done to the entire team.

Felt genuinely heard and unhurried

The clinician at this practice is absolutely fantastic. They never make you feel rushed and always ensure you feel heard. Their compassion and support for patients is unmatched.

Felt heard and cared for same day

Thoughtful, attentive, and empathetic care received during a recent health concern, with necessary referrals arranged promptly on the same day. Appointments never feel hurried, and support has been consistently reliable. Much appreciated.

Reception staff went the extra mile

The reception team demonstrated exceptional helpfulness and went above and beyond to provide assistance. Their support was greatly appreciated.

Felt heard and properly listened to

The clinician listened to my concerns and took the time to address them properly. I really appreciated this approach.

Car park system caused stress and upset

I found the experience with this medical practice deeply concerning, particularly regarding the car parking arrangements. The parking system appeared to cause significant distress to vulnerable patients, including elderly individuals, without clear accountability. The parking company did not provide adequate proof when vehicle registration details were entered into the system. The practice should take responsibility for the stress and upset this has caused their patients. I successfully challenged a parking ticket issued to an elderly person I know, as did several others. I received a parking ticket myself and am willing to pursue this matter further if necessary. When I raised concerns about this issue, I felt I was not treated fairly, and I understand many other patients share similar experiences. What troubles me most is that the medical professionals at this practice appear aware of the situation yet have not taken meaningful steps to support their patients. The parking system requires vehicle registration to be entered into a device on the wall, but this does not generate a ticket or provide evidence of payment or entry. A legal professional specialising in parking disputes contacted the practice offering free assistance after seeing a social media post about the issue, with comments disabled. When I spoke with a member of staff about this offer of help, they were unwilling to engage. Despite my attempts to communicate via phone and email, suggesting that those who signed the parking contract should be held accountable, there has been no constructive response. The practice leadership did not reply to the legal professional's offer of assistance, which I find disappointing given their stated commitment to patient care. Patients dealing with health concerns should not face this additional burden. I am saddened by these recent experiences and also frustrated by other aspects of my care, including lengthy waits for referrals and diagnoses.

Online booking made it really easy

The online appointment system was straightforward and convenient. I was able to select from available times and practitioners. Blood tests were completed during the same visit, which was efficient. This represented a noticeable improvement compared to my previous visits. The practice deserves recognition for these enhancements.

Easy online booking made urgent care simple

A family member required an urgent appointment and was able to secure one conveniently through the online booking system, with several time slots available and the option to see different practitioners either the same day or the following day during morning hours. This represented a significant improvement compared to the booking experience from several years prior.

Efficient appointment booking with genuine care shown

A very good experience today, obtained an appointment and was dealt with very efficiently but with care and friendliness too by the healthcare professional I saw.

Staff sorted prescriptions quickly while away

Called the practice earlier today. The team demonstrated exceptional helpfulness and compassion. Within sixty minutes, the necessary medications were arranged for collection at a convenient local pharmacy while I am recuperating following a significant incident away from home. Much appreciated to the practice - it's gratifying to share positive feedback.