Yarm Medical Practice

Nurse practitioner listened and really cared

Today I had my second appointment of the year with an advanced nurse practitioner. On both occasions I found them to be caring, compassionate and a great asset to the practice.

Friendly and professional every visit

I have no complaints whatsoever. On each occasion, I have been treated in a friendly and professional manner.

Felt genuinely listened to during consultation

Following my recent consultation, I found the clinician to be considerate and understanding of my situation. They arranged the necessary tests and a subsequent referral. Most importantly, they took time to listen to my concerns.

Reception team made the phone call easy

I've consistently had a very positive experience at this medical practice. The front desk staff are always helpful and courteous, and my recent telephone interaction was particularly efficient, with the team demonstrating patience, professionalism, and ensuring I received the assistance I required. The clinical staff always dedicate sufficient time to consultations, communicate clearly, and demonstrate genuine compassion in their approach. I would particularly like to acknowledge one consultant who has been notably courteous, meticulous, and provided reassuring care throughout my visits. Thank you to all the team members at this practice for your dedication and the high standard of service you consistently deliver.

Follow up appointment was thorough and well explained

Had my follow-up appointment and the clinician was excellent, very thorough in explaining everything.

Helpful and attentive at the reception desk

Excellent service from the clinical team, nothing is too much trouble, listens and helps

Gentle approach to baby vaccinations

Excellent immunisation services. We've attended three separate vaccination appointments and the staff have been consistently wonderful with my child on each occasion.

Felt heard and reassured at reception

I took my child to see a clinician after they had been unwell for a few days. The clinician was immediately reassuring and caring, demonstrating professionalism throughout and conducting a comprehensive examination that gave me confidence that nothing significant was being overlooked. The reception staff were also friendly and supportive. Thank you.

Practice listens despite being stretched thin

In a practice that clearly manages a substantial patient population, this medical centre continues to work towards meeting community needs with evident professionalism. The clinician seen today demonstrated attentiveness to concerns and provided treatment based on that understanding.

Friendly answers to all my questions

The clinician demonstrated professionalism and efficiency throughout the appointment. They addressed my queries in a warm manner, providing clear and comprehensible explanations.

Helpful support with medication and follow-up care

Spoke to a member of staff who was very helpful in sorting out my blood pressure medication and arranging for further checks.

Quick callback got me seen same day

Had a positive experience during my recent visit. When I called to book an appointment, I was placed in a queue and requested a callback option, which came through within sixty minutes. The receptionist sent me an online form to complete beforehand. Following this, I received a call offering me an appointment the same day. The practitioner I saw was approachable and well-informed, providing me with helpful guidance and a prescription. I was satisfied with the service provided by the practice.

Online booking made appointments straightforward and quick

I have used the online appointment system on a couple of occasions now. It is straightforward to navigate and I received a prompt response each time. I had a health worry and was given a referral, with my hospital appointment coming through within a week. The staff have been attentive and I never felt pressured during my consultations. I am very satisfied with the service provided by this practice.

Felt listened to during my appointment

Excellent appointment experience.

Reception staff made me feel genuinely listened to

My recent visit(s) to the practice have been excellent. The clinician I saw was very understanding, took the time to thoroughly investigate my concerns and then provided a clear course of action. They explained everything in a way that made sense to me. I have consistently found the practice to be excellent across all interactions, whether with reception staff, phone support, or clinical staff.

Quick diagnosis from friendly staff

The appointment was conducted in a friendly and polite manner, with a prompt diagnosis provided.

Getting appointments is much easier now

Following a period of reduced capacity during and after the pandemic, this practice has made considerable improvements. Appointment availability has noticeably increased and the clinical team and support staff demonstrate genuine compassion in their approach to patient care.

Prompt appointment with a lovely doctor

Quick appointment booking. Lovely healthcare professional.

Receptionist went the extra mile for me

The receptionist was extremely helpful and friendly when I needed to arrange an urgent appointment with a nurse. I really appreciated their assistance.

Reception team friendly and genuinely listened

My experiences at this medical practice have consistently been positive. The reception staff have always been welcoming and well-organised. During my most recent visit, I saw a clinician who was approachable and easy to communicate with. They took time to listen carefully, did not hurry the consultation, and provided a clear explanation of the proposed approach to address my concerns in a manner I could readily comprehend. I also received a follow-up telephone call shortly after my appointment, which was much appreciated.