Yarm Medical Practice
Excellent! (89 reviews)
Excellent! (89 reviews)
Patients consistently report positive experiences with clinical care, reception services, and appointment accessibility at this practice. The online booking system has been widely praised for reducing telephone waiting times and enabling convenient appointment scheduling, with multiple patients noting significant improvements compared to previous methods. Clinical staff are frequently described as attentive, compassionate, and thorough in their consultations, taking time to listen to concerns and provide clear explanations without rushing patients through appointments.
However, some operational challenges persist. A minority of patients have experienced difficulties with the appointment management system becoming unavailable, and there are occasional reports of lengthy telephone waiting times and delays in referral processes. Parking arrangements have also been raised as a concern by some patients. Despite these issues, the practice demonstrates a commitment to continuous improvement, with recent enhancements to appointment availability and service organisation noted following a period of reduced capacity.
Overall, the practice receives strong feedback for its courteous and professional team across all areas, genuine compassion in patient care, and responsive approach to service delivery. Patients value the welcoming reception experience, continuity of care with preferred clinicians, and the practice's willingness to support patients during challenging health situations.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patients consistently report positive experiences with clinical care, reception services, and appointment accessibility at this practice. The online booking system has been widely praised for reducing telephone waiting times and enabling convenient appointment scheduling, with multiple patients noting significant improvements compared to previous methods. Clinical staff are frequently described as attentive, compassionate, and thorough in their consultations, taking time to listen to concerns and provide clear explanations without rushing patients through appointments.
However, some operational challenges persist. A minority of patients have experienced difficulties with the appointment management system becoming unavailable, and there are occasional reports of lengthy telephone waiting times and delays in referral processes. Parking arrangements have also been raised as a concern by some patients. Despite these issues, the practice demonstrates a commitment to continuous improvement, with recent enhancements to appointment availability and service organisation noted following a period of reduced capacity.
Overall, the practice receives strong feedback for its courteous and professional team across all areas, genuine compassion in patient care, and responsive approach to service delivery. Patients value the welcoming reception experience, continuity of care with preferred clinicians, and the practice's willingness to support patients during challenging health situations.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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David P.
11 months ago
Excellent!
Online booking made appointments easier
The online appointment booking system functions effectively. There is no longer a need to spend time waiting on telephone calls.
Sascha B.
11 months ago
Excellent!
New booking system makes appointments easier
This is an excellent Practice with courteous and professional team members. The updated appointment system has further improved the overall experience.
Jayne F.
11 months ago
Excellent!
Helpful staff made me feel listened to
Outstanding interaction and care, supportive and enlightening.
Jackie B.
11 months ago
Excellent!
Friendly staff made me feel genuinely cared for
Had a really pleasant experience with such a warm and attentive approach today 😌
Peter T.
11 months ago
Excellent!
Reception staff went the extra mile with follow-up
I would just like to say how very helpful and reassuring the receptionist was on Friday and again today, having phoned me this morning as she said she would try to do if an appointment became available for me to see the clinician, which she successfully arranged for an appointment today. On arrival at the practice and checking in, as I walked into the reception area, I was greeted warmly and directed to the appropriate floor. That I felt was a very nice touch in such a busy environment and made me feel welcome. This was my second appointment with the clinician and on both occasions he made me feel comfortable and demonstrated that he had sufficient time to listen. He went into everything in detail and discussed different options for a plan going forward, whilst also ensuring that I understood everything. I would just like to say that the practice, as always, gives a first class service and has very polite and helpful teams in all areas to help and give the support when needed. Well done to the practice team. Kind regards and thank you.
Lynn T.
11 months ago
Excellent!
Friendly practitioner made health review straightforward
Outstanding experience during my health assessment with a courteous, skilled, and well-informed healthcare professional. Much appreciated.
Ros C.
11 months ago
Excellent!
Efficient service from phone call to solution
Extremely satisfied. Called in the morning and was seen in the afternoon. The issue was resolved quickly. The car park had adequate spaces available. The service was very well organised and efficient.
Brian C.
11 months ago
Excellent!
Quick response helped ease my worries
Excellent service with a thorough assessment and really quick response that put my mind at ease.
Paul D.
11 months ago
Great!
Long wait on the phone but helpful practitioner
There continues to be an issue with the telephone appointment system, however the healthcare professional I saw was extremely supportive and helpful.