Yaxley Group Practice

Helpful staff through my first surgery

The front desk staff might seem curt, though I understand the reasons behind their demeanor. They've consistently demonstrated prompt and compassionate communication. Prior to my recent experience, I had never undergone any surgical procedures, but challenges with depression and sciatica have altered that. Considering the immense daily pressures they face, I must emphasize that the quality of care and interaction I've received has been truly exceptional. I've consulted with multiple physicians and want to express my gratitude to each of them for their empathy. While I wish I could acknowledge numerous other NHS professionals, I'm limited in this context. It's important to recognize that healing isn't solely the doctors' responsibility. Nevertheless, I extend my sincere appreciation to everyone involved here.

Quick and caring orthopedic team

Top-notch surgical procedure, consistently prompt scheduling, incredibly efficient and welcoming staff

Frustrating doctor's practice that's never open

First review: Inconsistent experience. Today was particularly disappointing. The healthcare provider lacks empathy, dismisses patient concerns after prolonged uncertainty, and seems perpetually unavailable. Second review: I've repeatedly attempted to reach the practice manager, but you remain inaccessible, accepting calls only for emergencies—which even then go unanswered. Communicating with your office appears impossible, and my medication request continues to be neglected. This situation has become utterly unacceptable.

Medication mix-up left me frustrated and hurting

I requested a repeat prescription and was informed by the receptionist that it had been processed. Upon visiting Tesco to collect it, I was informed that no prescription had been sent. The following day, I phoned the surgery while experiencing pain, only to discover that there was no record of my initial call. I requested a callback from the Practice Manager 10 months ago. Neither a call nor an apology has been forthcoming. The staff seem eager to terminate calls as quickly as possible. They have eliminated the contact email address from their website, forcing communication solely through an online portal. This strategy effectively prevents copying NHS representatives on correspondence. In my view, these are deliberate tactics to evade potential scrutiny. A health service should fundamentally embody openness and transparency, which this practice clearly does not.

Kind doctors during tough times

My interactions with Yaxley Dr's practice have consistently been positive, though I've needed to reach out multiple times lately. It's remarkable how healthcare professionals, despite facing overwhelming stress, can still maintain such genuine compassion and understanding during each encounter. My heartfelt appreciation goes out to the entire team.

Physio Jacob helped solve my back pain

A heartfelt appreciation goes out to physiotherapist Jacob Fraser for genuinely hearing me out about my persistent back problems and connecting me with a rheumatology specialist. After undergoing two MRI scans, multiple underlying conditions have been pinpointed and are now being addressed with a treatment plan.

Friendly staff helped me through tough times

I have zero chance of encountering any issues with this practice, and they always follow through with callbacks when needed. The front desk team is exceptionally welcoming and professional. Dr. Rob Carney has been outstanding and has been incredibly supportive throughout some challenging moments over the past twelve months.

Caring doctors who truly listen

I have absolutely no complaints about the medical professionals at this healthcare facility. In my experience, I seldom seek medical assistance, perhaps only 3 times over the past 9 years. On each occasion when I've required support, the staff have consistently been compassionate and responsive to my needs. Dr. Thanki was particularly exceptional during today's consultation. Truly appreciative.

Compassionate care with Dr Bhari

The medical team here consistently demonstrates a welcoming and supportive attitude, even during hectic periods. Dr Bhari stands out for his exceptional ability to genuinely listen and comprehend patient concerns, and the additional wellbeing service is a fantastic enhancement to their care.

Smooth blood draw with kind phlebotomist

Absolutely delighted. Antonio demonstrated exceptional skill and warmth during the blood draw. His technique was so gentle that I barely noticed any discomfort.

Quick call and doctor sorted

I've consistently appreciated the top-notch service at Lakeside @ Yaxley. Today's experience absolutely warrants highlighting - I submitted a medical consultation request at 8:35 AM and received a prompt callback from the exceptional Dr Gela by 8:41 AM. Everything was efficiently resolved in just six minutes, with zero unnecessary complications. Simply outstanding!

Smooth blood draw with super helpful Antonio

My blood draw experience with Antonio was fantastic. He arrived punctually, demonstrated a warm demeanor, and worked with great professionalism. When I accidentally left my paperwork behind, he was incredibly helpful. An added bonus was how minimally invasive the actual blood draw was - I hardly noticed the needle's insertion.

Kind nurse helped me feel better

The healthcare professional I consulted was exceptional, carefully explaining each step of the process, and I departed with an improved mood and sense of well-being.

Friendly doctors who truly listen

Since joining this medical practice, I have experienced exceptional treatment. I consistently feel heard and find the personnel to be incredibly friendly and welcoming.

Friendly nurse made my blood draw easy

Antonio demonstrated exceptional professionalism during the blood draw, executing the procedure smoothly and painlessly. Grateful appreciation goes to Yaxley Healthcare Center for their excellent service.

Lost 22lbs with helpful guidance

I've been participating in a weight loss program at the clinic with Dr. Manso de Silva for several months, and I'm pleased to report that I've shed 22 pounds while also gaining valuable insights into healthier eating practices. My sincere appreciation goes to Manso for his excellent guidance. Best wishes Barry Wheeler

Antonio's friendly help saved my day

Antonio provided exceptional customer support, helping me feel completely comfortable and relaxed throughout our interaction.

Misleading emergency line hurts patient communication

Hopefully this will help raise awareness and potentially save lives. When this medical practice runs out of GP appointment slots, they put an emergency-only answering machine message, which is misleading. In reality, the surgery remains open with clinical, business, and administrative staff still present. They appear to use this method to avoid public communication. The answering machine message should be redesigned to clearly state that GP appointments are fully booked, but offer an option to speak with administrative staff by holding the line. I've attempted to discuss this with the surgery and was informed that staff are reprimanded by management when raising such concerns. There's a genuine risk that a critical call could be lost in this system. Update Since direct replies aren't possible, I'm adding another review to address the surgery's typically arrogant response. They've now admitted that due to staff absences and shortages, they switch to an emergency-only line, compromising patient safety - which is both illegal and unnecessary. Their response mockingly suggests patients with administrative queries call back the next day, yet there's no indication of this on the emergency-only answering machine. The surgery's attitude suggests they view patients as attempting to circumvent their system, when in reality, patients are simply seeking appropriate care while staff are on duty. I urge others encountering such disingenuous and dismissive treatment to persistently challenge the surgery to improve and cease blaming patients for systemic failures.

Terrible doctor with bad attitude

Extremely unprofessional staff who completely misunderstood and incorrectly assessed my medical concern

Friendly driver made my morning

Enjoyable experience with attentive service, very satisfactory 👍