Yaxley Group Practice

Antonio made my day at the clinic

The personnel here continue to be wonderfully welcoming and supportive, just as they've always been. Antonio in particular stands out as an exceptional member of the team who truly represents the best of this medical practice.

Waited two weeks for travel vaccine info

I reached out to the medical practice through their Anima online platform, which seems to be their recommended communication channel. My goal was to determine vaccination requirements for myself and my family prior to international travel. I carefully completed the initial set of questions and submitted my inquiry. A quick acknowledgement arrived, followed by a secondary questionnaire that largely duplicated the information I had already shared. I promptly filled out this redundant form, yet it still took five additional days before someone contacted me to schedule a telephone consultation - which would be another eight days in the future. While I understand the NHS is under significant strain, waiting two weeks just to get clarity on essential travel vaccinations strikes me as completely unacceptable. The entire experience has been thoroughly frustrating.

Rebekha made my post office visit great

Rebecca demonstrated exceptional customer service with her warm and welcoming demeanor. Her professional skills and positive attitude make her an invaluable team member, and her departure will undoubtedly leave a significant void.

Quick and smooth covid vaccine visit

Superb assistance for our coronavirus vaccinations. Perfectly coordinated, incredible front desk staff and support volunteers. Much appreciation.

Manso helped me lose weight effectively

Manso da Silva is an outstanding wellness professional who has been instrumental in supporting my health journey, providing comprehensive guidance on weight management and holistic well-being over the past several months.

Quick and smooth flu shot today

A smoothly run and efficient flu vaccination center today. Sincere appreciation to all medical professionals and personnel for their exceptional service and attentiveness.

Quick flu jab and blood test visit

This GP practice is truly top-notch. They demonstrate remarkable organizational skills and operational effectiveness. Whenever I've needed assistance, I've consistently found them to be incredibly quick to respond, and accessing the right healthcare professional has always been seamless. Their technological integration into their triage and appointment systems is impressively smart. My recent experiences, including a blood test and flu vaccination, were incredibly swift - I was literally in and out of the clinic in less than a minute and a half. I cannot emphasize enough how outstanding they are.

Family doctor we've trusted for decades

We've been patients at this medical practice since the early 1980s, and our experience has been consistently exceptional. The entire team, from physicians to support staff, has been nothing short of outstanding. They consistently demonstrate remarkable helpfulness and provide unwavering support. Whenever issues arise, they address them with impressive speed and efficiency. I'm confident in saying this is arguably the most superior healthcare facility in the region.

Nurse Emma made my blood test bearable

Emma conducted my blood draw today, which I typically struggle with immensely, as I'm quite squeamish about medical procedures. However, her demeanor was incredibly compassionate and soothing, making the experience much more manageable.

Quick and efficient morning checkup

Lakeside Medical Centre in Yaxley has consistently provided exceptional care for my healthcare needs. In most instances, I've received prompt, same-day treatment.

Friendly village doctors always take care

We are truly fortunate to have such an exceptional medical facility in our community. Throughout my interactions, I've never encountered a single unsatisfactory moment and have consistently found the staff to be incredibly friendly and professional.

Compassionate care from my new doctor

Thank you, Dr. Gellar, for being such a compassionate and understanding healthcare provider, reminiscent of my previous doctor, Dr. Grant. You've gone above and beyond the typical role of a general practitioner, especially in supporting my mental health. You've invested more time and effort than necessary, and I'm deeply grateful for your exceptional care. The other doctors at the practice are also outstanding, and the reception staff are incredibly friendly. This is undoubtedly the finest medical surgery I've ever experienced. Sincere appreciation to Dr. Gellar and the other doctors I occasionally consult.

Compassionate care for our loving mother

Your consistent dedication to caring for our mother has been marked by profound respect, compassion, and thoughtful attention. We deeply appreciate your ongoing commitment to providing exceptional service.

Friendly staff, but Anima system is awful

The medical staff at this practice are exceptionally welcoming and supportive. Every interaction, whether in-person or via telephone, has consistently been positive. I consider this to be the most outstanding GP practice I've encountered. Unfortunately, their transition from Doctrin to Anima for online services has been problematic. The new platform is incredibly frustrating, with extremely restrictive request categories that lack an "other" option. Additionally, the character limits are so narrow that adequately describing your medical concern becomes nearly impossible. Fortunately, phone communication remains an excellent alternative, with staff members responding promptly and maintaining their trademark friendliness and helpfulness - which ultimately preserves my overall high opinion of the practice. (That said, it's disappointing that online communication remains limited to business hours, a constraint that also existed with the previous system. It seems unnecessary to prevent patients from submitting messages outside of standard working times.)

Frustrating phone booking on a saturday

I attempted to contact the surgical clinic to schedule an appointment as recommended by my physician. Despite calling on a Saturday with time still remaining before their closing hour, I was informed that the practice was shut. During subsequent weekday attempts, I was advised they were exclusively handling urgent medical situations. I'm unable to successfully book an appointment and will now need to allocate time to physically visit their reception desk to make the booking.

Compassionate doctor who truly listens

Dr Blaylock is truly an exceptional physician at this practice. Her approach is exemplary - she genuinely listens to patients, demonstrates warmth and compassion, provides comprehensive care, maintains excellent communication, and most importantly, gives each patient her undivided attention. I sincerely wish all general practitioners could match her outstanding level of professional and personal care!

Katherine helped me solve my problem fast

Fantastic experience! I called early in the morning, and they promptly scheduled me for a later appointment. The consultation was punctual, and Katherine McLeod delivered exceptional service. Her demeanor was courteous, competent, and upbeat. She skillfully diagnosed my concern, provided a referral, and offered clear guidance on the next steps. Much appreciation!

Smooth check-in with caring staff

Excellent scheduling platform, friendly front desk staff, approachable and well-informed medical professionals.

Quick help for my arthritis concern

I initiated contact at 8:30 am seeking a telephone consultation about my Arthritis. Lee, the Osteoarthritis specialist, called me back at 9:15 and provided the guidance I was looking for. He subsequently referred me to Dr Withers, who helped me schedule X-rays at the walk-in centre, which I immediately followed through on. The X-ray results were returned to me early in the afternoon. By 2 pm, both Lee and Dr Withers had reached out to discuss a comprehensive treatment plan. I want to extend my sincere appreciation to everyone involved in my care, including the helpful receptionists who assisted me throughout the process. The service was exceptional and I would wholeheartedly recommend this practice to others.

Friendly staff helped me feel better

Excellent medical clinic that truly stands out. The staff are incredibly welcoming and professional, always making patients feel comfortable. From the moment you walk in, everything runs smoothly and efficiently. The doctors are knowledgeable, attentive, and genuinely care about patient health. Appointments are easy to schedule, wait times are reasonable, and the overall environment feels warm and supportive. I'm consistently impressed by the high-quality care and friendly approach of this practice.