Yeading Court Surgery

Reception blocked appointments without good reason

The reception team were unhelpful and seemed reluctant to schedule appointments. When I attended, I felt I was being rushed out and not treated with consideration. I would recommend looking for alternative healthcare services if you're seeking better customer care.

Struggled to book appointments and felt unheard

One star. Very disappointing experience. Throughout my time as a patient at this surgery, I found it difficult to secure appointments, managing only a handful over an extended period. Each visit required considerable effort and discussion with staff to arrange. I felt that communication could be significantly improved, and I noticed what appeared to be inconsistencies in how different patients were treated. Based on my experience, I would not recommend this practice to others.

Reception staff could improve their manner

The receptionist's manner towards my son lacked courtesy and professionalism. Better training in customer service would be beneficial for the reception team.

Appointments available same week consistently

I'm unsure why there are negative reviews about this practice. I've had a positive experience since 2020 and haven't encountered any problems. Whenever I've requested an appointment, I've been able to see someone within the same week, sometimes even the same day. The clinician has always been pleasant and attentive, taking time to address my concerns thoroughly. I had some blood work done recently and the healthcare professional who performed it was compassionate and considerate, offering reassurance and support as I find the procedure uncomfortable. The administrative team at reception have also been courteous and efficient. Additionally, whenever I've needed medication, my nominated pharmacy has received the prescription within 24 hours. I have nothing negative to report about my care here.

Couldn't get an appointment when needed

The practice frequently has limited appointment availability. When contacting them, they often direct patients to call 111 instead. I would not recommend this service.

Felt genuinely listened to and understood

The clinician at this practice is remarkably considerate and courteous. They take time to listen carefully and provide assistance in the most helpful manner possible. I would enthusiastically recommend this surgery many times over. It is uncommon to encounter healthcare professionals with such qualities.

Reception team made me feel genuinely supported

The management and reception team at this GP practice provide remarkable care to patients. I have been a patient here for 25 years and they are extremely caring and supportive, offering excellent treatment throughout my time with them. Thank you to the practice for going above and beyond what is expected🌟🌟🌟🌟🌟🌟🌟

Reception refused to book appointment for sick child

I had a very poor experience at this practice. When I attempted to arrange an appointment for my young child who was experiencing significant discomfort, the reception staff directed me to visit a pharmacy instead of scheduling a consultation. However, the pharmacy staff indicated that a clinical assessment was necessary and suggested I return to the GP. When I explained this back to the reception team, I was told to try a different pharmacy. As a pregnant patient myself, I found this back-and-forth frustrating and unhelpful. Rather than receiving appropriate care, I felt passed between services without resolution. I question whether the practice has adequate staffing and clinical expertise to meet patient needs effectively. The experience left me feeling that the practice is not providing the standard of service it should be.

Reception staff were unhelpful and dismissive

This surgery has not met my expectations and I have decided to switch to another practice. I have been waiting an extended period for a blood test without being able to secure an appointment. The reception staff were unhelpful and did not provide clear guidance when I first attended as a new patient, which discouraged me from returning. My initial consultation was also unsatisfactory, and due to these combined experiences with both the clinical and administrative staff, I have chosen not to use this surgery again.

Rude and dismissive reception experience

The medical professionals at this practice demonstrated poor communication skills and a lack of courtesy during my visit. I found the interaction to be disrespectful and would strongly prefer to seek care elsewhere rather than return. This was an extremely unsatisfactory experience overall.

Long phone queues and unavailable appointments

I would have given no stars to this practice. The service felt disorganised. I was placed on hold for an extended period only to be told that no appointments were available, neither routine nor emergency slots in the morning or evening. When I contacted them during a particularly difficult time last week seeking support, I felt the guidance I received was inappropriate and unhelpful for my situation. Additionally, I experienced a diagnostic error regarding my condition, which was later found to be different from what was initially suggested. Overall, my experience with the care provided has been deeply disappointing.

Reception team made me feel genuinely valued

Best surgery in the UK! I'm really disappointed that I had to switch to a different practice after relocating away from London. The clinical staff were fantastic, and the reception team were equally helpful. People don't appreciate just how excellent this practice is. I've been a patient for over ten years and feel that experience simply cannot be matched!

Receptionists weren't very professional

The reception staff demonstrated unprofessional conduct. I was quite let down by this experience.

Staff were supportive and understanding throughout

The team here is very pleasant and collaborative. Any negative feedback about the staff appears to stem from misunderstandings, as the team consistently demonstrates a supportive approach.

Reception staff hung up during emergency appointment call

I have decided to leave this surgery today. I called requesting an urgent appointment due to a chronic health condition that occasionally requires hospital treatment. During the call, I was informed that a pharmacy professional could assess whether I required specific medication, rather than speaking directly with a clinician. I remained courteous throughout the conversation and expressed that I felt it was necessary to consult with a clinician. An appointment was subsequently booked, though I felt the call ended abruptly. I was disappointed by what I perceived as a dismissive tone during the interaction, particularly given that I was unwell and had been respectful in my approach. This experience has led me to reconsider my continued registration at this practice. I found the interaction with the receptionist to be unhelpful, and I believe this reflects broader issues with how patients are treated when they contact the surgery. I am dissatisfied with how I was handled this morning, and this has prompted me to leave this review.

Reception staff could improve their manner

One clinician at this practice is excellent and deserves recognition for their dedication. However, I found another clinician's communication style to be quite challenging. I felt they spoke in a manner that came across as harsh and dismissive. I questioned whether their training had adequately covered the importance of compassion, professionalism, and sensitivity when interacting with patients.

Reception staff were dismissive and unhelpful

I would not recommend this practice. The reception staff were unhelpful and dismissive on multiple occasions, expressing a lack of concern about my situation. I found it particularly frustrating to be told that no appointments were available, which made me question the purpose of attending a GP surgery if I cannot access a doctor. I am concerned about the impact this approach may have on other patients who are dealing with health issues and need proper support.

Receptionists were dismissive and unhelpful

I would not recommend this surgery. I found my experience to be very disappointing. The staff members were unwelcoming and seemed indifferent to patient concerns. The reception team in particular lacked professionalism and courtesy in their interactions. I felt the overall standard of care fell significantly short of what I would expect from a healthcare provider. I believe this surgery requires substantial improvements before it would be suitable for patient care.

Staff didn't listen to my concerns

I was quite let down by the level of care provided during my visit.

Helpful staff made me feel listened to

This is a really good GP practice where the staff and doctors are helpful. The medical professionals here are amazing and super supportive. We need more practitioners like these at our surgeries.