York Medical Group at Acomb

Seen promptly with a clear action plan

Attended the appointment at the scheduled time and received a structured approach to addressing my health concerns.

Reception staff were helpful and attentive

The reception team provided good service, and the clinician I saw was also helpful and professional.

Friendly reception made the visit pleasant

Outstanding

Appointment felt rushed and concerns weren't properly investigated

I attended an appointment regarding persistent, severe headaches accompanied by tenderness in the head area, along with ongoing nausea and concerns about a possible hormonal imbalance. Unfortunately, I felt that my concerns were not thoroughly explored. The appointment began approximately 22 minutes behind schedule, despite appearing to have no prior patient, and lasted around 7 minutes. During the consultation, much of the information discussed seemed to be sourced from online searches, and I was subsequently provided with a link to neck exercises without any physical examination or deeper investigation into my symptoms. Following the appointment, I received a message requesting that I complete a pregnancy test. I did so and received a negative result. After this, I was informed that next steps would be challenging and was asked if I would be interested in antidepressant medication. As an 18-year-old seeking assistance for ongoing physical symptoms, I found it surprising and disappointing that antidepressants were proposed so readily, particularly as there had been no conversation about my mental wellbeing and I had not raised any concerns relating to mood or depression. I left feeling unheard rather than reassured, and without a clear pathway to address the original symptoms I had attended to discuss. I recognise the demands placed on NHS staff, but this experience left me feeling that my concerns were not fully listened to or supported.

Expanded practice with a working appointment system

The practice has undergone considerable growth, particularly in recent times. Despite this expansion, the quality of care has been maintained and the booking process functions adequately. It does seem that increased operational demands have made it more challenging to reach staff members for direct communication.

Felt genuinely cared for during injections

I would like to express my sincere gratitude to the staff member who arranged and administered the majority of my vitamin B12 injection treatment. They demonstrated exceptional kindness, gentleness, and a reassuring manner throughout the process, displaying all the qualities you would hope to find in a healthcare professional. They are a real asset to the practice. Thank you.

Easy to book appointments at this surgery

Excellent medical practice with outstanding clinical staff. Appointments are readily available and easy to obtain.

Helpful appointment despite the late running

Despite the delay in scheduling, the consultation proved beneficial and my concerns were given appropriate consideration.

Friendly staff who actually listened

I had a positive experience with a member of the nursing staff who demonstrated a warm and welcoming manner throughout my visit.

Felt reassured during urgent health conversation

My healthcare provider reached out regarding recent medical findings. They effectively communicated the importance of pursuing additional medical investigations while also providing reassurance. These conversations can be challenging for medical professionals to navigate, but I felt assured by their approach and confidence in the guidance offered.

Consistently caring health monitoring and support

The care and service I receive from this practice is, and always has been, of an excellent standard. The oversight of my wellbeing is consistently delivered with compassion and thoughtfulness.

Always willing to help with your concerns

I consistently have positive experiences at this practice. The staff members consistently demonstrate genuine effort in assisting with health concerns.

Staff were friendly and helpful throughout

Excellent experience overall, with every member of the team demonstrating genuine warmth and willingness to assist.

Helpful staff who listen to concerns

Consistently demonstrates a supportive approach and delivers high-quality medical attention.

Online booking made appointments easier

I have consistently had positive experiences at York Medical Group. I value the convenience of being able to book appointments and request medications through their online system rather than spending time waiting on telephone calls. On the whole, I have been attended to quickly whenever I have needed care. The team has provided clear communication and helpful support throughout my visits.

Felt listened to and reassured quickly

I had a great experience at the practice. I felt genuinely heard and reassured throughout my visit, and my paperwork was processed very efficiently!

Booking system makes waiting months feel impossible

The clinical staff are excellent and provide good care. However, the appointment scheduling system presents significant challenges. Waiting periods of around ten weeks for routine appointments are problematic. The process for requesting expedited appointments appears ineffective, with requests being returned to standard queues multiple times despite symptom changes. Reception staff have limited ability to assist with appointment issues, and the online form submission appears to be the only available booking method. Expecting patients to wait extended periods without support during this time is concerning. Previous feedback suggests the practice recommends visiting reception for assistance, though this resulted in being asked to complete additional forms. There also appears to be a considerable delay before appointment requests receive clinical review.

Online booking system works really well

I have consistently had favourable experiences at York Medical Group. The digital platform functions effectively, and urgent appointments requiring same-day or next-day availability have been provided promptly. However, routine appointments have involved longer waiting periods spanning several weeks, which is why I have given four stars rather than five. The front desk staff demonstrate helpfulness, as does the pharmacy team. In my view, the practice manages to schedule appointments in a timely manner and handles matters appropriately.

Difficult to book and felt unheard

It is extremely difficult to secure an appointment at this practice, and when an appointment is eventually obtained, there appears to be a lack of attentiveness to patient concerns during consultations.

Online booking system closes too early

I'm frustrated that the online appointment booking system isn't available outside of standard operating hours. Since online consultations can be conducted remotely, I don't see why this service couldn't be booked in the evening, especially given that the practice closes at 18:00. It seems illogical that I'm unable to schedule a virtual appointment with a healthcare professional through the online system when the physical location is closed. Having to visit the practice in person feels unnecessary when remote appointments should be possible.