York Medical Group at Acomb
Average! (83 reviews)
Average! (83 reviews)
Patient feedback reveals a mixed experience at the practice, with clinical staff consistently praised for their competence and care quality, yet significant challenges persist with appointment access and reception interactions. Telephone access remains a persistent barrier, with patients reporting lengthy waiting times to reach the practice and difficulties securing routine appointments, sometimes requiring waits of several weeks or longer. Reception experience is inconsistent, with some patients describing courteous and compassionate support while others report dismissive or unhelpful interactions during phone contact. Communication issues extend beyond initial access, with patients noting inconsistencies between information provided over the phone and what occurs during visits, as well as concerns about medication management and responsiveness to patient concerns.
When appointments are eventually obtained, the online booking system receives mixed feedback, with some patients finding it efficient and convenient while others describe it as poor or difficult to navigate. Positive experiences highlight the practice's ability to provide urgent same-day appointments and deliver professional medical attention, particularly during acute health situations. However, broader concerns about appointment scheduling systems, website functionality, and the overall responsiveness to patient needs suggest that access to care remains a significant area requiring improvement across the service.
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Patient feedback reveals a mixed experience at the practice, with clinical staff consistently praised for their competence and care quality, yet significant challenges persist with appointment access and reception interactions. Telephone access remains a persistent barrier, with patients reporting lengthy waiting times to reach the practice and difficulties securing routine appointments, sometimes requiring waits of several weeks or longer. Reception experience is inconsistent, with some patients describing courteous and compassionate support while others report dismissive or unhelpful interactions during phone contact. Communication issues extend beyond initial access, with patients noting inconsistencies between information provided over the phone and what occurs during visits, as well as concerns about medication management and responsiveness to patient concerns.
When appointments are eventually obtained, the online booking system receives mixed feedback, with some patients finding it efficient and convenient while others describe it as poor or difficult to navigate. Positive experiences highlight the practice's ability to provide urgent same-day appointments and deliver professional medical attention, particularly during acute health situations. However, broader concerns about appointment scheduling systems, website functionality, and the overall responsiveness to patient needs suggest that access to care remains a significant area requiring improvement across the service.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Steve T.
7 years ago
Bad!
Phone lines make booking appointments difficult here
If you prefer to speak with someone when you call, you may want to consider an alternative practice. This approach does appear to ease the workload for clinical staff, though it does make securing appointments more challenging. To add to this: the experience of accessing care when unwell feels frustrating and inadequate. When dealing with a respiratory illness that isn't improving, being required to call at a specific time each morning for the possibility of an appointment rather than booking in advance is an unsatisfactory system. The overall service experience has been disappointing.
Jade M.
7 years ago
Bad!
Receptionist phone manner needs improvement
The clinical staff members have been excellent and I'm very grateful. That said, some of the reception team members displayed a rather curt and dismissive manner during telephone interactions. Basic courtesy seemed to be lacking. It's valuable to feel important, but equally important is being treated with kindness.
Kayleigh H.
7 years ago
Poor!
Helpful staff but impossible to reach by phone
The clinical staff members are excellent, however, attempting to reach the practice by telephone proves consistently difficult... When contact is eventually established, the response received is often dismissive and suggests that an earlier call should have been made.