York Road Surgery

Frustrating service with occasional bright spots

Communication is challenging, with phone responsiveness being quite poor. However, once you secure an actual appointment, the service quality significantly improves and becomes quite satisfactory.

Compassionate care from a stellar surgeon

York Surgery offers excellent medical care, with Dr. Shanti Sharma standing out as a particularly outstanding healthcare professional. She demonstrates remarkable compassion and attentiveness, consistently showing genuine concern for each patient who comes to the NHS facility.

Frustrating healthcare system with endless waiting

Waited over an hour, and when the call finally goes through, they inform me no appointments are available today or in the coming days. Attempted to book at 8 am, but the call never connects. Now they're suggesting showing up in person at 8 am. This entire process for a simple GP appointment is absurdly inefficient - worse than healthcare systems in developing nations, especially shocking in a country that claims to be among the world's wealthiest. I'm utterly bewildered by this unacceptable healthcare access situation.

Exceptional healthcare with compassionate and skilled professionals

We have been patients at York Surgery, located on 55 York Road in Ilford, for well over 15 years now. The medical professionals here are truly exceptional. Our experiences with Dr Kandipan, Dr Arunan, and Dr Mirza have consistently been outstanding, with their guidance always proving incredibly insightful and beneficial. I want to extend a particular note of appreciation to Ms Shanti Sharma at the reception, whose remarkable skills, warm demeanor, and supportive approach significantly enhance the overall quality of care at this practice.

Exceptional service with caring and helpful staff

The personnel here are incredibly warm and hospitable. Shanti Sharma, in particular, stood out by swiftly scheduling my appointment and promptly sending a confirmation. Her thoughtful approach and genuine concern truly impressed me. I'm genuinely grateful. The physician who examined me was equally pleasant and supportive. I am thoroughly satisfied with the entire experience.

Compassionate care from exceptional medical professionals

My interaction with York Surgery was truly exceptional. Mrs. Shanti Sharma provides outstanding service, consistently demonstrating remarkable professionalism and genuine kindness in her approach to patient care. Additionally, my consultation with Dr. Kandeepan was equally impressive - he skillfully balances medical expertise with an attentive and compassionate demeanor. He is genuinely an outstanding healthcare professional who makes patients feel heard and valued.

Compassionate care from a true healthcare hero

Shanti Sharma delivers outstanding support, consistently demonstrating exceptional care and compassion for patients with disabilities and elderly individuals, always striving to exceed their expectations.

Fantastic receptionist goes above and beyond expectations

Shanti sharma stands out as an exceptionally compassionate and supportive receptionist who consistently assists us with scheduling and various needs. Her dedication and helpful attitude are truly commendable, and I'm genuinely grateful for the outstanding service she provides.

Exceptional healthcare professionals with compassionate care

I extend my heartfelt gratitude to Dr. Nousheen Mirza and Mrs. Shanti Sharma for their prompt and helpful communication. These exceptional individuals truly merit the highest commendation for their outstanding service.

Accessible healthcare that truly supports all patients

During my volunteer work with an organization supporting individuals with disabilities, I conducted an accessibility evaluation using an electric wheelchair at my personal physician's office. Despite typically relying on crutches, I was delighted to discover that I could effortlessly navigate all essential spaces required for my medical appointment. This comprehensive access included the accessible restroom, the primary reception area, and the examination room.

Compassionate care that feels like family support

This medical practice has been our family's trusted healthcare provider for three decades. Throughout their growth, they have consistently upheld an exceptional standard of care. Every staff member, from the reception team to the physicians, demonstrates a genuine commitment to listening and providing comprehensive support and guidance. I cannot express enough gratitude, particularly during the recent period when my father-in-law was receiving palliative care, for the incredible support they offered. My heartfelt thanks, and please continue the outstanding work you are doing!

Excellent healthcare with caring and helpful staff

I've experienced exceptional care at this medical center. The front desk team is courteous and genuinely committed to addressing my concerns. The nursing staff is welcoming and focused, and the physicians demonstrate the same level of professionalism and warmth.

Incredible support and care at york surgery

When I initially signed up with this medical practice, I harbored doubts due to previous online feedback, but decided to proceed anyway. Having now experienced their services, I can confidently say that every staff member, from the front desk personnel to the female medical professionals, are incredibly compassionate and genuinely attentive to patient welfare. Struggling with work-related anxiety and stress, I found the precise support I needed from both doctors and nurses, with ongoing assistance. My medical condition was thoroughly examined, with comprehensive diagnostic procedures implemented. I want to express my heartfelt gratitude to the entire team at York surgery. Thankfully, I didn't let earlier reviews deter or discourage me from seeking treatment. My sincere appreciation goes out to them.

Terrible customer service at this establishment

Disappointing customer service with unhelpful and poorly trained employees who seem disinterested in assisting customers effectively.

Exceptional medical care with friendly and professional staff

I've been a patient at this medical practice for over three decades, experiencing excellent care from Dr Mrs Thurairajah initially and now Dr Mr A Thurairajah. The surgery maintains an immaculate and well-organized environment, with consistently efficient service. The reception staff are exceptionally courteous and friendly, with Miss Shanti Sharma standing out as particularly remarkable. She delivers an extraordinary level of assistance, warmly greeting patients and consistently demonstrating a commitment to going the extra mile in helping everyone.

Exceptional care from compassionate medical professionals

The reception team and nursing staff were incredibly supportive and kind. Dr. Amreen Shokat stands out as an exceptional, compassionate, and approachable healthcare professional. I would definitely suggest her to others seeking medical care.

Terrible service and frustrating healthcare experience

If a zero-star rating were possible, I would choose it. I'm seriously considering finding a new general practitioner. 1. Even during urgent situations, you'll find yourself stuck in a queue for 20-30 minutes before finally reaching reception. 2. After registering, they completely neglected to schedule my routine health examination for months, despite my persistent inquiries. 3. They arbitrarily assign appointments without proper communication, causing you to miss slots and then wait additional weeks for a new booking. I'm not claiming everything is terrible, and some staff members are genuinely helpful, but I cannot risk my family's health when we need reliable medical care the most.

Terrible service and unprofessional staff nightmare

The personnel at this establishment are incredibly discourteous. They demand £25 merely to draft a verification letter, yet they can't even compose it correctly, failing to identify the registrant's gender. More frustratingly, they instruct you to schedule an appointment for 8am, but when you call, you're left waiting two hours, only to be met with a dismissive "sorry, we're fully booked" response. Upon arriving at the clinic, you'll find half the space unoccupied, with staff members idly chatting and mindlessly scrolling through their phones 😒

Exceptional customer service from a helpful representative

I want to express my gratitude to Miss. Shanti for her invaluable assistance. I had made numerous attempts to contact GP, but my calls consistently failed to connect. Following Miss. Shanti's recommendation, I dialed 111. She was incredibly courteous and warm in her approach. Her welcoming demeanor, characterized by a radiant smile, truly stood out. I am thoroughly satisfied with the exceptional service she provided.

Worst customer service ever, total waste of time

Absolutely worthless service. I've been attempting to schedule an appointment for more than a week, and no one seems capable of answering the phone. They claim you must call at 8:00 AM, but when you finally do and endure a two-hour wait, they simply respond with: "Sorry, call back tomorrow at 8:00 AM when the appointment line is open..." It's utterly ridiculous.