York Road Surgery

Fantastic medical care with compassionate and professional team

I am truly delighted that we selected this medical practice, as they boast exceptional physicians and an incredibly friendly, supportive team. Whenever I've needed to contact them, their service has consistently been top-notch. During our recent visit, we had the pleasure of meeting Shanti Sharma, who demonstrated remarkable professionalism and genuine helpfulness. The doctors are equally compassionate, taking the time to attentively listen to our medical concerns. In my recent consultation with Dr. Madiha Ahmad, I was thoroughly satisfied with her prescribed treatment plan.

Terrible reception but awesome doctors saved the day

The receptionist who answered my call was extremely discourteous, but the medical professionals were incredibly kind and supportive. As a result, I'm giving the receptionist a zero-star rating due to her poor attitude.

Friendly and efficient receptionist makes clinic visit pleasant

Sunita, the recently hired front desk staff member, brings tremendous value to the York Road medical practice.

Unprofessional service wasted my precious time

Their service lacks professionalism. I had to redo my test, and they didn't even inform me about it. I was left waiting endlessly for my results, essentially wasting my valuable time.

Frustrating medical experience with zero communication

Scheduling an appointment is extremely challenging, and the communication breakdown has been frustrating. My doctor mentioned a biopsy referral but then departed for vacation, leaving me hanging for a fortnight with no progress. The lack of responsiveness is deeply concerning and demonstrates a complete absence of patient care. *UPDATE*. Another two weeks pass, and still no resolution. I've been stuck on hold for nearly three-quarters of an hour trying to reach a receptionist, with absolutely no success. The service quality is abysmal, and I am preparing to file a formal complaint with the regulatory body.

Excellent healthcare with friendly and caring staff

The reception team consistently demonstrates exceptional courtesy and support. When it comes to administering vaccinations for my infant, the nursing staff are absolutely top-notch. Every general practitioner I've consulted through telehealth consultations has been remarkably accommodating and warm in their approach.

Amazing healthcare experience with top-notch professionals

One of the most exceptional medical practices I've encountered. The entire team, from physicians to nursing staff and administrative personnel, demonstrates remarkable professionalism, warmth, and exceptional support. I wholeheartedly endorse this facility.

Terrible medical practice with zero patient care

I've reluctantly been visiting this medical practice for several years, and their service has progressively deteriorated, particularly in the past two years. Waiting 45 to 60 minutes for an appointment only to be informed no slots are available is frustrating. They consistently fail to forward prescriptions to pharmacies despite claiming they will. The misinformation on my son's school allergy management plan is unacceptable and potentially dangerous. I've attempted to address these issues directly with the practice manager, but no meaningful changes have occurred. The reception staff display an attitude of superiority, acting as though assisting patients is an inconvenience. I strongly advise potential patients to steer clear of this practice. Their performance is entirely unacceptable and warrants a formal complaint to the Care Quality Commission.

Exceptional healthcare with compassionate and professional staff

The medical professionals and surgical team here are exceptional. The entire staff is delightful, courteous, and consistently supportive. Their service quality is top-notch, and today I had a particularly positive interaction with staff member Shanti Sharma, who provided a comprehensive and crystal-clear explanation with remarkable warmth and friendliness. Every single staff member has been outstanding. I'm truly delighted that we selected this medical practice and would wholeheartedly recommend them to anyone seeking excellent healthcare.

Terrible medical service that fails patients repeatedly

I'm forced to rate this medical practice with the bare minimum star rating due to their incompetence. Repeatedly, they've failed to forward my prescription to the pharmacy, causing significant delays in my medication access. In one particularly frustrating incident, the doctor neglected to sign my x-ray referral, compelling me to return to the clinic just to obtain the necessary signature. Their communication is abysmal - they never proactively respond to critical issues, and when you attempt to contact them, you're left waiting on hold for around 30 minutes. I sincerely hope someone investigates this practice, as they'll likely try to blame COVID-19 for their poor performance. It's no mystery why they've accumulated so many negative reviews.

Frustrating nightmare of trying to reach my gp

I attempted to contact my general practitioner yesterday and was instructed to call at 8 am this morning. Despite making 28 separate attempts, the line remains perpetually busy. The answering machine is not activated, eliminating any possibility of queuing. This medical practice is completely disconnected from patient needs and seems oblivious to the challenges faced by ill individuals trying to reach them. My recommendation is that if these communication barriers persist, patients should proceed to the Accident and Emergency department and document the absolute impossibility of contacting their GP. I am now actively exploring an advisory service to whom I can formally lodge my substantial concerns.

Terrible customer service at medical office

The reception team lacks professionalism. I was seeking a simple phone consultation, but they showed no interest in understanding my concerns. Their dismissive response was to tell me to call back at a later date.

Terrible service and unhelpful staff avoid at all costs

It's truly disappointing that their service lacks any redeeming qualities due to the unhelpful and discourteous staff who seem completely disinterested in assisting customers. I'm confident the Care Quality Commission would find their conduct quite concerning. They consistently use COVID as an excuse and claim administrative tasks are overwhelming, resulting in a complete lack of communication and responsiveness.

Terrible service that left my family completely frustrated

I wish I could rate this zero stars, but the platform won't let me submit without a rating. Their service is incredibly unprofessional and discourteous, with absolutely no semblance of a functioning system. It's hard to believe this is happening in a city like London. From the initial registration process to every subsequent interaction, my entire family has been experiencing nothing but frustration and hardship.

Terrible patient experience with endless waiting and frustration

I am a registered patient who has been waiting to see a doctor for over four months. The medical staff seem indifferent, and I'm forced to wake up early every morning just to make phone calls, only to be told the appointments are fully booked and to try again tomorrow. The phone lines are constantly engaged, and I'm completely exhausted. I'm seeking guidance on whether I can register at a different location that's more than a mile away, especially when there's a clinic right across from me.

Terrible experience with terrible customer support

Extremely disappointing customer support experience

Worst medical experience ever nightmare appointments

I've been attempting to secure an appointment for three consecutive days, forcing me to wake up at 8am daily. Each time I call, they apologize and claim no appointments are available, instructing me to try again the next morning. This cycle continues, making it the most frustrating medical experience I've encountered. The staff is incredibly unprofessional, with some seemingly unable to communicate effectively with patients. If they cannot provide proper assistance, they should simply shut down the practice. There are people desperately needing medical help, and this approach is unacceptable. Taking my medications already makes it challenging to rise early every morning for a single appointment. The booking process feels as complicated as scheduling time with royalty. It's ridiculous. They desperately need to hire professional staff who can communicate clearly and courteously with patients, instead of abruptly ending calls and providing no real solution.

Exceptional care and service at york road surgery

My spouse and I had an exceptional encounter with the medical professionals and administrative staff at York Road Surgery. I want to highlight Preeti from the reception, who expertly guided us through scheduling and diligently managed our follow-up care. Her demeanor was consistently courteous, attentive, and prompt in addressing our questions and worries. Similarly, Dr. Kandipan, Dr. Arunanan, and Dr. Madiha Ahmed demonstrated a commendable level of responsiveness and care.

Terrible reception ruins great doctors experience

I am a registered patient at York surgery, and while the doctors are genuinely kind, polite, and supportive, the receptionist staff is incredibly ineffective and indifferent. I cannot comprehend why they always seem eager to cut phone conversations short and abruptly dismiss patients, either by quickly hanging up or metaphorically shutting the door in your face when you're waiting in line. As is common during the COVID-19 pandemic, GP surgeries require patients to wait outside and be attended to externally unless they have a scheduled appointment. The receptionists consistently make patients wait endlessly on phone lines and in queues. If they are experiencing staff shortages, they should simply recruit more personnel - specifically, staff members who possess basic courtesy and are willing to listen attentively until a patient completes their explanation, rather than rushing to dispatch people as quickly as possible. The only reason this surgery retains any patients is because of the excellent doctors. If the entire staff mirrored the receptionists' attitude, I'm certain no one would choose to remain with their practice.

Disappointing covid-era healthcare with limited access

It appears that the surgical services remain disconnected as of June 2021. I find it hard to comprehend how, while other medical facilities are offering standard care, surgical consultations are exclusively conducted through online appointments. How can patients feel at ease when surgical procedures are still perceived as daunting due to COVID-19? The telephone consultations seem ineffective, especially considering the surgery continues to rely on this method even for pediatric patients...